Senior Customer Success Manager (Remote - MD)
Nodes & Links —Annapolis, MD
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Senior Account Manager - Enterprise Accounts
York Telecom Corporation —Linthicum Heights, MD
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply

Discover related jobs

Based on your search for senior customer success manager jobs.

Enterprise Preconstruction Leader
EMCOR Construction Services, Inc. —McLean, VA
Bachelor’s degree in engineering, construction or related areas of study or field experience; and minimum of 10-15 years Preconstruction or Estimating…
$175,000 - $225,000 a year
SENIOR DIRECTOR OF CORPORATE AND FOUNDATION RELATIONS
The Salvation Army National Headquarters —Alexandria, VA
Strong attention to detail with the ability to proof one’s own work for accuracy and completeness. · Provides regular analysis and reporting related to…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Success Vendor Manager
Gifthealth Inc —Columbus, OH
Proactively identify systemic risks within the vendor ecosystem and develop mitigation or contingency strategies at an organizational level.
$85,000 - $105,000 a year
Quick Apply
3d
Senior Director, Customer Success (RapidScale)
Cox Communications —Columbus, OH
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its…
$148,500 - $247,500 a year
12d

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer success manager in middle river, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer success manager jobs near middle river, md

Customer Success Manager jobs in Annapolis, MD

Customer Success Manager jobs in Miami, FL

Customer Success Manager jobs in Boise, ID

Customer Success Manager jobs in Maine

Travel Customer Success jobs in Remote

Customer Success Manager jobs in Remote

Customer Success Manager jobs in Grand Prairie, TX

Work From Home Customer Service jobs in Atlanta, GA

Account Manager jobs in Philadelphia, PA

Senior Account Manager jobs in Tulsa, OK

Account Executive jobs in Minneapolis, MN

Senior Account Manager jobs in Jacksonville, FL

Senior Account Manager jobs in Fort Collins, CO

Senior Account Manager jobs in Richmond, VA

Senior Customer Success Manager (Remote - MD)

Nodes & Links
Annapolis, MD

Apply Now

Job Details

Full-time
$140,000 - $155,000 a year

Benefits

Health insurance
401(k)

Qualifications

Customer communication
Enterprise software
Managing clients in a customer support role
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Stakeholder management

Full Job Description

What does Nodes & Links do?

Did you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix that.

We are developing an AI-first SaaS platform to help people who deal with very large projects. If someone is building a nuclear plant or a data center, they need a special kind of software to organize and prioritize their work. That's us.

Recognized by TechNation, Construction Tech Review, and Amazon as industry leaders, we're part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. Our global clients include Intel, AECOM, and BAM, and we've raised $30M to date from top VC funds.

This is a great opportunity to join an ambitious deep-tech start-up in a dynamic and mission-driven environment, driving our growth from a start-up to a scale-up

You will also be helping to solve one of the oldest problems of mankind and potentially save the economy billions - not bad right?

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross-functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post-sale lifecycle.

Managing a portfolio of enterprise customer accounts as the main post-sale contact.
Leading onboarding and implementation activity to set customers up for success.
Building success plans tied to customer goals, adoption, and measurable outcomes.
Running regular customer meetings, business reviews, and value conversations with key stakeholders.
Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
Driving renewals and supporting expansion opportunities across existing accounts.
Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
Working closely with cross-functional teams to resolve issues and improve the customer journey.

Who you are

At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
Experience managing Enterprise SaaS customers.
A strong track record in onboarding, adoption, retention, and renewal management.
Excellent stakeholder management skills, including confidence working with senior customer contacts.
Strong communication skills, both written and verbal.
A proactive, commercially minded, and customer-focused approach.

We would love if you have

Experience in construction, infrastructure, project controls, or a related industry.
Familiarity with Primavera P6 or similar planning tools.
Experience working with complex workflows, data-driven platforms, or technical SaaS products.
Exposure to QBRs, executive reporting, and value-led account management.

What if you’re a partial fit?

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn't exactly match this job description.

Location

Maryland, Remote

‍‍ We are

Hard working but not workaholic
Explorers. Data is our compass and innovation our destination
Independent thinkers. We are not afraid of looking where no one else is
Team players. We believe the whole is bigger than the sum of its parts
We have strong opinions, weakly held
Continuously evolving the way we do things. Even our #donut dates

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Benefits

Besides a competitive salary starting at $140,000-$155,000, we are also proud to support you with:

A team of Noders who are second to none. Yep - the team is that good
Equity in Nodes & Links - we are all in this together
Health insurances & 401K plans ️
Remote work budget, to build your perfect set up ($500 year 1 + $100 year 2)
Personal development budget, to keep growing ($1,000 pa)
Annual #workation trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2)
Wedding/Civil Partnerships additional leave on us ️

Apply Now

Refine Your Search

senior customer success manager jobs in middle river, md

Senior Customer Success Manager (Remote - MD)

Senior Account Manager - Enterprise Accounts

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer success manager in middle river, md

Explore jobs in more locations

What does Nodes & Links do?

What will you do in the role?

Who you are

We would love if you have

What if you’re a partial fit?

Location

‍‍ We are

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected