Good Hair Collective® | Severna Park, MD
Part-Time | In-Salon + Remote
$22–$28 per hour, based on experience
Expected Hours: 15–20 hours per week
Job Summary
Good Hair Collective® is seeking a highly organized, assertive, and tech-savvy Salon Manager to help oversee day-to-day salon operations, client communication, administrative systems, and team accountability.
This is not a traditional receptionist role. We are looking for someone who can confidently manage client communication, uphold salon policies, protect the salon’s schedule, and act as the owner’s right hand. The ideal candidate is professional, direct, detail-oriented, and comfortable having firm conversations with clients and team members when needed.
This role requires someone who can work well with the public, provide excellent customer service, and maintain clear boundaries. You should be able to handle sensitive conversations with care while still confidently enforcing salon policies and expectations.
The Salon Manager will help reduce the owner’s involvement in day-to-day client management by keeping communication, scheduling, follow-ups, systems, and operations running smoothly.
Responsibilities
Client Communication & Customer Service
- Answer incoming calls, return missed calls, and respond to voicemails.
- Respond to client text messages and emails in a timely, professional manner.
- Assist clients with booking, rescheduling, appointment questions, and general salon inquiries.
- Communicate clearly with clients about salon policies, pricing, deposits, appointment expectations, and next steps.
- Handle client concerns and difficult conversations professionally and confidently.
- Support clients who may be reaching out about sensitive topics, including hair loss, thinning hair, and extension services.
- Maintain a polished, professional tone in all client-facing communication.
Policy Enforcement & Schedule Protection
- Uphold salon policies related to cancellations, rescheduling, late arrivals, deposits, consultations, and appointment expectations.
- Communicate policies directly and professionally, even when clients push back.
- Protect the salon’s time, schedule, and revenue by enforcing standards consistently.
- Reduce unnecessary owner involvement in client conflicts, policy questions, and scheduling issues.
- Help create structure and consistency around how clients are managed and communicated with.
Salon Operations & Administration
- Support daily salon operations and help ensure the salon runs smoothly.
- Maintain organization throughout the salon, including front desk areas, supplies, retail, and shared spaces.
- Assist with salon cleanliness, presentation, and readiness.
- Track product, extension, and supply orders.
- Follow up on outstanding orders, client needs, and administrative tasks.
- Help manage client records, appointment details, and internal notes.
- Keep systems, checklists, and workflows updated and organized.
Owner Support
- Act as the owner’s right hand and provide administrative and operational support.
- Help manage follow-ups, reminders, projects, and priorities.
- Take ownership of tasks that allow the owner to spend less time managing clients and daily operations.
- Communicate clearly with the owner about issues, updates, client concerns, and operational needs.
- Help ensure important details do not fall through the cracks.
Team Accountability & Communication
- Help ensure team members are following salon systems, procedures, and expectations.
- Communicate professionally with stylists about scheduling, client needs, orders, and daily operations.
- Provide feedback and receive feedback with openness and professionalism.
- Support a structured, accountable, and respectful salon environment.
- Help maintain consistency across the client experience and team workflow.
Technology & Systems Management
- Use salon booking software, communication platforms, CRM systems, iPads, iPhones, and computer-based tools daily.
- Learn and manage multiple software systems and apps used in the salon.
- Help keep client information, appointment details, follow-ups, and internal notes organized in one place.
- Assist with improving workflows and connecting systems when possible.
- Experience with Zapier, CRMs, automation tools, or software integrations is a strong plus.
- Must be comfortable learning new platforms and adapting as salon systems evolve.
Qualifications
Required Qualifications
- Previous management, supervisory, administrative, or operations experience.
- Strong customer service experience.
- Excellent written and verbal communication skills.
- Ability to be firm, direct, and professional with clients and team members.
- Strong organizational skills and attention to detail.
- Ability to work independently and take initiative.
- Comfort using technology, apps, software systems, iPads, iPhones, and computers.
- Ability to multitask and prioritize in a busy service-based environment.
- Consistent availability and reliability.
- Willingness to come into the salon regularly.
Preferred Qualifications
- Salon, spa, beauty, wellness, or hospitality experience.
- Experience with booking software or salon management systems.
- Experience with CRM systems.
- Experience with Zapier or workflow automation.
- Experience managing client communication through phone, text, and email.
- Experience supporting a business owner, manager, or leadership team.
Schedule
This is a part-time position with both in-salon and remote responsibilities.
- In-salon availability required 4–5 days per week.
- In-salon shifts will typically be 3–4 hours at a time.
- Additional remote work may include responding to messages, follow-ups, order tracking, and administrative tasks.
- Consistency is essential for this position.
Compensation
- $22–$28 per hour, based on experience.
- Performance-based bonus opportunities may be available.
- Potential end-of-year bonus based on salon performance, operational improvements, and measurable results.
Success in This Role Looks Like
- Clients receive timely, clear, and professional communication.
- Salon policies are enforced consistently.
- The salon schedule is protected.
- Client issues are handled without unnecessary owner involvement.
- Orders, follow-ups, and client records stay organized.
- Team members are held accountable to systems and expectations.
- The salon feels clean, structured, and well-managed.
- Technology and systems are used effectively to keep information organized.
- The owner is able to spend less time managing daily client communication and more time leading the business.
About Good Hair Collective®
Good Hair Collective® is a luxury extension and hair loss salon located in Severna Park, Maryland. We specialize in advanced hair extension services and transformative hair loss solutions in a professional, welcoming, and high-standard environment.
Our salon values structure, communication, professionalism, accountability, and exceptional client care. We are looking for a Salon Manager who can help protect those standards while supporting the continued growth and success of the business.
To Apply
Please submit your resume and a brief note explaining why you would be a strong fit for this position. We are especially interested in hearing about your management experience, customer service background, comfort with technology, and ability to handle difficult conversations professionally.
Pay: $22.00 - $28.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: Hybrid remote in Severna Park, MD 21146
