Top 15 Help desk support Jobs in Middlebury, In

Customer Service Representative
HRC —New Paris, IN
- 8 hour shift
- English
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
9d
IT Support Specialist I
Lippert —Elkhart, IN
- Full-time
- Office
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Customer Service Representative
HR Collaboration Group LLC —New Paris, IN
- 8 hour shift
- English
- Office
- Residential
- Paid holidays
- Retirement plan
Quick Apply
9d
IT Support Specialist
Korhorn Financial Group Inc —Edwardsburg, MI
- Full-time
- Computer science
- Azure
- Microsoft Outlook
Quick Apply
6d
IT Help Desk Technician
Cassopolis Family Clinic Network —Cassopolis, MI
- $20.40 - $27.60 an hour
- Full-time
- Background check
- US work authorization
- In-person
- Health savings account
- Paid holidays
Quick Apply
2d
Director of Technology
Wag'n Tails Mobile Conversions —Granger, IN
- $120,000 - $150,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health savings account
- Paid holidays
Quick Apply
11d
Account Services Manager / Deal Desk Analyst, SmartSense (Mishawaka, IN - Hybrid)
Digi SmartSense LLC —Mishawaka, IN
- $63,000 - $99,000 a year
- Hybrid work
- Mid-level
- Administrative experience
- US work authorization
- Paid parental leave
- Health insurance
Quick Apply
10d
IT Systems and Data Specialist
Noble County Government —Albion, IN
- $55,000 - $70,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
10d
Brock Customer Service Rep
CTB, Inc. —Milford, IN
- Full-time
- Bilingual
- Mid-level
- Office

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Customer Service Representative

HRC -
New Paris, IN

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Telecommunications network troubleshooting
Confidential information handling
Customer relationship building
Processing cash transactions
English
Payment Processing Systems
Customer support ticket management
Networking equipment (troubleshooting support)
Customer information system software
Technical Proficiency
Quality data entry
Customer data entry

Full Job Description

Customer Service Representative

This role is located in the New Paris, IN.

Are you passionate about technology and committed to providing outstanding customer service? Do you enjoy working in a collaborative environment where you can solve problems, build relationships, and help businesses and communities stay connected? Then, we have a place for you!

New Paris Tech is a telecommunications and technology provider that’s been around since 1901. The Company offers high-speed fiber internet, voice services, managed IT solutions, business communications, and cable services through its family of companies, supporting both residential and commercial customers throughout Northern Indiana. As a locally owned organization, New Paris Tech is committed to exceptional customer service, investing in its communities, embracing innovation, and building lasting relationships while maintaining the integrity and personalized service that has defined the Company for more than a century.

What We Offer:

Creative, innovative, collaborative, and flexible work environment
Challenging and progressive career development
Competitive pay programs
Comprehensive Health & Wellness Benefits
Retirement Program with Excellent Employer Match
Disability Programs
Paid Vacations and Holidays
Open communication, recognition programs, and team-building events
And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

What You’ll Do:

As the Customer Service Representative, you will organize, prioritize, and handle day-to-day customer activities to deliver an exceptional customer experience, resolve routine service and technical needs, and retain and grow New Paris Tech customers.

Your Accountabilities in the Role:

Greets and assists customers by phone and in person, serving as the first point of contact and providing courteous, timely support to strengthen customer satisfaction and retention.
Answers billing, payment, service-plan, and account-balance questions and processes payments accurately and securely to resolve routine customer needs.
Maintains complete and accurate customer account information, forms, agreements, and transaction records in company systems to support error-free service and billing.
Provides basic technical troubleshooting using approved scripts, procedures, knowledge-based resources, and diagnostic questions to resolve routine issues quickly and accurately.
Triages incoming support requests and creates complete trouble tickets that document the concern, trouble shooting performed, and relevant account and service information to support timely resolution.
Routes and escalates service requests to the appropriate technical, billing, operations, sales, or field-service resource in accordance with established procedures for timely resolution.
Protects confidential customer, payment, billing, and company information and follows all company policies, procedures, safety requirements, and customer-service standards to ensure best-practice standards.

Position Requirements:

Education: High school diploma or GED is preferred; an equivalent combination of education and directly related experience may be considered.
Experience: 2+ years of customer service, call center, retail, billing, office administration, technical support, or related service-focused experience is preferred.
Certifications: N/A
Functional Skills: Solid technical aptitude to diagnose routine internet, Wi-Fi, telephone, computer, or networking issues using established tools; strong organization, prioritization, time-management, multi-tasking, and attention-to-detail skills; accurate cash, check, credit-card, and data-entry skills; solid problem-solving and judgment; ability to analyze information, ask effective questions, maintain confidentiality, and work effectively in a fast-paced customer-facing environment. Able to review customer issues and patterns to suggest changes to management.
Technology Skills: Solid computer aptitude and data-entry skills; experience with or ability to learn customer relationship management, billing, ticketing/help-desk, payment-processing, and standard office applications; ability to learn NP Tech products, services, billing practices, and troubleshooting procedures.
Communication Skills: Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally to customers, coworkers, and management.
Leadership/ Behaviors: Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor; dependable and responsive with a sense of urgency; self-motivated and able to work independently and within teams; able to influence others to close tickets effectively; maintains professionalism in difficult or high-pressure situations; positive attitude and willingness to learn.
Culture Match: Collaborative, respectful, community-focused, and service-oriented; interacts professionally with individuals inside and outside the organization; demonstrates integrity, sound judgment, accountability, and respect for confidential information.

Other Important Information:

Pay/Salary: Pay is commensurate with proven expertise.

- And, the compensation will grow as the team member grows!

Reports To: Office Manager

Core Hours: 8:00 am – 5:00 pm (schedule can be slightly flexible; will work approx. 8 hours within this timeframe)

Typical Work Week: M-F; 40 - 45 hours a week on average

Direct Reports: None

Travel: None

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in middlebury, in

Customer Service Representative

IT Support Specialist I

Customer Service Representative

IT Support Specialist

IT Help Desk Technician

Director of Technology

Account Services Manager / Deal Desk Analyst, SmartSense (Mishawaka, IN - Hybrid)

IT Systems and Data Specialist

Brock Customer Service Rep

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