Top 7 It specialist (customer support) Jobs in Middletown, De

Client Support Desk Analyst
defi AUTO LLC —Dover, DE
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
11d
Technical Support Coordinator
CSC (Corporation Service Company) —Wilmington, DE
- Full-time
- Hybrid work
- Office
- Entry level
- Time management
3d
IT Help Desk Support Specialist – Tier II
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
3d
Field Technical Customer Support 3 - Delaware
Intrado —Dover, DE
- $36 - $46 an hour
- Call employer
- Microsoft Word
- Computer science
- Computer Science
- Mileage reimbursement
- Paid parental leave
Systems Support Consultant III, IT Governance & Client Success
University of Delaware —Newark, DE
- Full-time
- Azure
- Research
- 3 years
IT Specialist (Customer Support)
US Military Treatment Facilities under DHA —Aberdeen Proving Ground, MD
- $70,623 - $91,815 a year
- Online Application
- Background check
- Computer Science
- Pass drug screening
2d
Field Technical Customer Support 3 - Delaware
Intrado Life & Safety, Inc. —Dover, DE
- $36 - $46 an hour
- Full-time
- Microsoft Word
- Computer science
- Computer Science
- Mileage reimbursement
- Paid parental leave

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IT Help Desk (Remote)
Proteam Solutions Inc. —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
$20 - $22 an hour
Quick Apply
IT Service Support Analyst 1
The Ohio State University Wexner Medical Center —Columbus, OH
Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.
5d

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it specialist (customer support) jobs near middletown, de

Client Support Desk Analyst

defi AUTO LLC -
Dover, DE

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
11 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

it specialist (customer support) jobs in middletown, de

Client Support Desk Analyst

Technical Support Coordinator

IT Help Desk Support Specialist – Tier II

Field Technical Customer Support 3 - Delaware

Systems Support Consultant III, IT Governance & Client Success

IT Specialist (Customer Support)

Field Technical Customer Support 3 - Delaware

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