Position Summary
About Us
For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.
Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
Position Summary
The Data & Outcome Specialist leads BGCDE's efforts to build, manage, and use the information infrastructure that drives program improvement and demonstrates organizational impact. This role is the engine behind the organization's ability to answer the questions that matter most: Are we reaching the right kids? Are our programs working? Are we meeting our commitments to funders? What does the data tell us about the communities we serve and where we need to grow?
This is a senior role designed for someone who thinks in systems, communicates in clarity, and is energized by the challenge of turning complex data into something staff, funders, and the public can actually use. The Program Outcome Specialist is a key organizational partner — to the Director of Program Quality on continuous improvement, to the Resource Development team on grant compliance and funder relationships, to marketing and communications on external storytelling, and to leadership on strategic planning and community intelligence. This position owns the measurement and outcomes architecture that makes quality improvement, grant accountability, and organizational learning possible at scale across 40+ Club sites.
Essential Functions
- Outcomes Infrastructure and Data Management
- Design, implement, and continuously improve BGCDE's program outcomes data systems, ensuring that data flows are reliable, efficient, and aligned with both program quality and grant compliance needs.
- Own the organization's outcomes data architecture — the platforms, tools, protocols, and governance structures that support data collection, storage, and reporting across 40+ Club sites.
- Develop and maintain program dashboards and data visualization tools that give staff, leadership, funders, and board members a clear, accessible view of performance, membership, and outcomes.
- Serve as a functional power user and organizational liaison for program data systems including MyClubHub (Salesforce-based) and BGCA national platforms, partnering with the database administrator on system configuration, data integrity, and reporting infrastructure while ensuring program staff are trained and supported in their use.
- Develop and enforce data governance standards — including collection protocols, naming conventions, data entry expectations, and quality audits — that ensure the organization can trust its own numbers.
- Identify and address gaps, inconsistencies, or inefficiencies in data collection and reporting processes, building solutions that are practical and sustainable for Club-level staff.
- Grant Outcomes Tracking and Funder Relationships
- Serve as the organization's primary manager of grant-funded program outcome tracking, owning the full cycle from funder requirements to data collection design to reporting deliverables across all active grants.
- Develop and maintain outcome measurement frameworks and data collection tools for each major funding stream, ensuring that what BGCDE promises funders can actually be measured, tracked, and reported accurately.
- Lead preparation of program outcome sections for grant reports — including state and federal streams such as DSCYF/OST, federal formula and competitive grants, and private foundation funding — ensuring reports are accurate, compelling, and submitted on time.
- Partner closely with the Resource Development team throughout the grant lifecycle: contributing outcome frameworks and baseline data to proposals, supporting mid-grant check-ins with progress data, and delivering final outcome documentation at grant close.
- Participate in funder site visits, reporting meetings, and relationship calls as the organizational expert on program data and outcomes, fielding questions about methodology, measurement, and findings with confidence.
- Maintain a grants outcomes calendar that tracks all reporting deadlines, data collection windows, and funder deliverables across the full portfolio, ensuring nothing falls through the cracks.
- Coordinate with external evaluators, state monitoring agencies, and partner organizations on data sharing agreements, evaluation protocols, and compliance reviews.
- Proactively identify risks to outcome achievement — enrollment shortfalls, data gaps, program fidelity concerns — and escalate to program and leadership teams early enough to course correct.
Community Assessment and Local Trends
- Lead BGCDE's community assessment work, gathering and synthesizing data on the conditions, needs, and assets of the communities across Delaware where Clubs operate, with particular attention to youth and family well-being indicators.
- Monitor and analyze local and statewide trends in youth outcomes, educational attainment, economic conditions, and community demographics to inform program strategy, service delivery, and advocacy priorities.
- Build and maintain relationships with data partners including state agencies, school districts, research institutions, and community organizations to access and exchange relevant community-level information.
- Translate community assessment findings into accessible formats for leadership, funders, board members, and program staff, helping the organization understand the context in which it works and make the case for its impact.
- Support site-level needs assessment processes, helping Area Directors and Club Directors understand the specific demographics, assets, and challenges of the communities their Clubs serve.
- Marketing and Communications Partnership
- Serve as a primary data partner to BGCDE's marketing and communications function, supplying accurate, compelling statistics, outcome highlights, and community-level context that power the organization's storytelling and public engagement.
- Collaborate with marketing staff to develop impact messaging, annual report content, social media data points, and other external-facing materials that are grounded in verified data and resonate with community audiences.
- Ensure that data shared publicly is presented accurately and ethically, with appropriate context, and reflects the lived reality of the communities BGCDE serves.
- Help marketing identify and elevate the most compelling stories of impact by connecting program narratives to the broader data picture.
- Support advocacy and public affairs efforts with local trend data, community needs evidence, and outcome documentation that makes the case for sustained investment in youth and out-of-school time programs.
Analysis, Reporting, and Organizational Learning
- Lead the analysis and interpretation of program and outcome data, translating complex datasets into findings that are clear, actionable, and meaningful for staff at all levels.
- Partner with the Director of Program Quality to ensure assessment data from YPQA, NYOI, and other tools is organized, analyzed, and made available in formats that drive quality improvement conversations and coaching priorities.
- Coordinate annual and ongoing reporting processes, including BGCA Annual Report data compilation, organizational impact summaries, strategic plan progress reporting, and board-level dashboards.
- Produce regular internal data briefs and outcome snapshots that give leadership and program teams a current view of where the organization stands against its goals.
- Support BGCDE's culture of evidence-based decision-making by building staff capacity to understand, trust, and use data at the site level — and by making data accessible rather than intimidating.
Staff Development and Data Literacy
- Develop and deliver training for Club Directors and program staff on data collection expectations, entry standards, and the importance of accurate outcome tracking to the organization's ability to serve members and sustain funding.
- Build staff data literacy across the organization so that data becomes a shared language and a tool for improvement rather than an administrative burden.
Core Competencies
- Outcomes measurement and program evaluation
- Grant compliance reporting and funder relationship management
- Data systems design, management, and governance
- Data analysis and visualization (including dashboard development)
- Community assessment and local trend analysis
- Cross-functional collaboration, including with program, development, and marketing teams
- Translating complex data into accessible narratives for non-technical audiences
- Project and deadline management across multiple funding streams
- Staff supervision, training, and capacity building
- Attention to detail balanced with strategic perspective
Qualifications and Educational Requirements
- Bachelor's degree in data science, information management, public administration, research methods, or a related field preferred.
- Minimum of five (5) years of experience in data management, program evaluation, information systems, or a closely related field.
- Demonstrated ability to design and manage complex data systems and produce clear, actionable reporting from those systems.
- Experience with data visualization tools, dashboard platforms, and reporting infrastructure (e.g., Tableau, Power BI, Salesforce/CRM-based systems, or similar).
- Experience supporting grant compliance reporting or working with government and foundation funders on outcome tracking preferred.
- Experience with community needs assessment, demographic analysis, or local trend research; familiarity with public data sources (Census, state agency data, school district data) a plus.
- Experience collaborating with marketing or communications teams to supply data for public-facing storytelling, annual reports, or advocacy materials preferred.
- Experience working in a nonprofit, government, or mission-driven environment preferred; youth development experience a plus but not required.
- Strong written communication skills with the ability to translate data into accessible narratives for diverse audiences, including public and community audiences.
- Advanced proficiency in Microsoft Excel; experience with database management, survey platforms, or CRM/data systems required.
- Ability to travel statewide to Club sites regularly; valid driver's license required.
- Ability to pass all required background checks and clearances.
Environmental and Working Conditions
Work is performed primarily in an office environment with periodic travel to Club sites for data review, system support, and staff training. Employees are subject to transfer from one department to another and from one Club/School Site to another as the needs of the organization change.
Physical and Mental Requirements
- Ability to sit, type, and work at a computer for extended periods.
- Occasional lifting, carrying, or moving objects weighing up to 25 pounds.
- Ability to manage multiple priorities and deadlines in a dynamic environment.
- Strong attention to detail and accuracy in data management and analysis.
- Ability to perform duties effectively under stressful conditions; make decisions quickly and accurately with tact and impartiality.
- Ability to understand and follow verbal and written instructions and communicate effectively both verbally and in writing.
Work Hours
Monday through Friday; hours vary based on organizational needs. Some evening or weekend work may be required for site visits, training sessions, or grant reporting deadlines; flexibility is expected.
Note: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Boys & Girls Clubs of Delaware is an Equal Opportunity Employer. Boys & Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
FT Employee Benefits Incentives
All of our employees are valued and receive competitive pay and a comprehensive benefits package which includes:
- Medical, Vision, and Dental Insurance/Pharmacy Coverage for individual & immediate family
- Flexible Spending Accounts (FSA)
- 401(k) with Employer Match
- Paid Time Off
- Free childcare for school-aged children based upon site availability
- Life Insurance Coverage
- Short- & Long-Term Disability
- Employee Assistance Program
