Summary:
The ED Tech functions primarily in direct patient care and demonstrates competent clinical practice with a variety of patients. The tech in the ED works as part of a team with a common goal of offering patient centered, timely care, in a safe and friendly environment. The tech in this position offers individualized compassionate care to emergency department patients, observation patients, and outpatients based on the direction of the physician and RN. The tech pleasantly provides nonjudgmental care for the acutely ill, as well as the non-acute patient. This position requires the ability to perform multiple ancillary roles including, but not limited to, performing duties and procedures within the scope of their practice as assigned, specimen collection, vital signs, EKGs, stocking of supplies, cleaning, and transportation of patients, clerical responsibilities, lab collection, respiratory treatments, and other duties as assigned. This position requires assisting the nurse, physician, and other members of the team to provide relationship-based patient centered care. The tech in this role works with multiple types of sophisticated equipment and handles various types of patients in a friendly and frequently stressful environment.
Responsibilities:
40%* The tech as part of a multidisciplinary team, maintains a friendly customer oriented attitude at all times. It is expected that all team members will work together to provide the best possible care to MyMichigan Healths patients, families, visitors, staff, community members, and any other person that is encountered while representing MyMichigan Health. It is expected that at all times the tech will treat every person they encounter with non-judgmental: kindness, compassion, respect, and relationship based care.
30%* Follows direction from RN to provide services as prescribed by the physicians authorized plan of care and accepted standards of evidence-based practice that is within the techs scope of practice. Provides direct patient care including minor treatments, answering call lights, assisting with transfers, responding to alarms, and other duties as assigned.
20%* Reports effectiveness of treatment plan to the RN and makes suggestions or participates in updating/revising the treatment plan in collaboration with other team members, utilizing current information to improve patient care.
10%* The tech is knowledgeable and compliant with all local, state, and federal regulations and guidelines. The tech maintains knowledge of MyMichigan Health and ED specific policies and procedures relating to the care provided and maintains professional standards.
OTHER DUTIES AND RESPONSIBILITIES:
Safety
Demonstrates awareness of specific safety concerns in department. Demonstrates competencyin Infection Prevention and Control Practices and Policies
Complies with MyMichigan Health safety guidelines.
Maintain department equipment as necessary.
Identifies and communicates concern regarding unsafe conditions or equipment promptly.
Participates in medical center safety drills.
Utilizes appropriate lift equipment on a routine basis.
Education
Attends education days.
Seeks opportunities for self-education and enrichment while sharing information with co-workers.
Collects vital signs and weight.
Participates in direct patient care. Moves, lifts, and transports patients as required.
Performs EKG.
Performs intravenous access as ordered and when within scope, in a prompt accurate manner.
Performs other clinical and technical aspects of care in accordance with established policies.
Recognizes and displays pleasant, friendly and cooperative manner to public.
Maintains clean and tidy exam room, including inventory of room supplies.
Maintains orderly patient flow.
Cleans equipment.
Is familiar with cardiac monitors, can apply leads and operate equipment.
Can assist with emergency equipment and procedures under the direct supervision of the RN or ED physician.
Completes documentation as required.
Follows sterile technique during set up and throughout procedure. Assists physicians with all types of procedures.
Quality
Supports the mission, goals, policies, and standards of the ED.
Assists RN to ensure patient care outcomes and safety needs are met.
Communicates identified problems to appropriate personnel and implements actions to assure patient needs are met.
Assists unit in maintaining the area according to Joint Commission standards.
Participates in quality improvement activities in the department.
Unit Assistant
All Clerical Duties.
Answers telephone.
Enters labs and other orders as requested. Enters POC results in the EMR.
Assists with medical procedures and minor surgery.
Assists with all medical procedures and minor surgery.
Demonstrates knowledge of sterile technique.
Emergency Care/Safety
Health Care Provider certification maintained (as applicable).
Performs according to procedure in all medical center emergency situations.
Provides and ensures safe and secure environment for the patient.
Is familiar with all safety and emergency procedures.
Observes fall safety precautions.
Ordering and Stocking
Assists with ordering as indicated.
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May include Orders from purchasing weekly for medical supplies, lab supplies and office supplies.
Special invoices for supplies not available in storeroom.
Placing orders with Pharmacy.
Stock exam room with supplies and fill hand cleaner bottles.
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Demonstrates competency in Infection Prevention and Control Practices and Policies -
Possesses an understanding of infection prevention and control measures designed to prevent the spread of infectious diseases.
Maintains the standards of the infection prevention and control policies.
Implements and maintains isolation techniques per policy.
Follows hand hygiene policies and utilizes personal protective equipment as required.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Will be responsible to work on call, as scheduled.
All other duties as assigned.
Certifications and Licensures:
Credential:BLS: Basic Life Support
Equivalent Experience: Within 1 month of hire or transfer
Qualification Source: AHA
Essential: true
Credential:PCT: MMH PCT/CNA/EMT/LPN Certification
Equivalent Experience: Must hold an internal MidMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA), or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the State of Michigan, or be certified or registered as a Medical Assistant (MA) in the State of Michigan, or be a nursing student who is currently enrolled in an accredited nursing program and has successfully completed the first semester. *For current PCTs with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MidMichigan Health Patient Care Technician certification will be offered*
Qualification Source:
Essential: true
Credential:TEAM ADVANCED: Techniques for Effective Aggression Mgt
Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)
Qualification Source:
Essential: true
Credential:NIMS IS 100: NIMS IS 100 Introduction Incident Command System
Equivalent Experience: Within 6 months of hire or transfer
Qualification Source:
Essential: true
Credential:NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System
Equivalent Experience: Within 6 months of hire or transfer
Qualification Source:
Essential: true
Required Education:
Education: High School Diploma
Other Information:
EXPERIENCE, TRAINING AND SKILLS:
Organizational skills needed to prioritize workload.
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
This position must show knowledge, ability, and competence in treating patients who range in age from pre-natal to 100+ years.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material.
Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Very Heavy. Must be able to occasionally (0-33% of the workday) lift or carry over 100 lbs., frequently (34-66% of the workday) over 50 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) over 20 lbs.
Equivalent Experience and Other Comments (Education):
