Top 20 Help desk Jobs in Milan, Il

Help Desk Technician
Winsor Consulting Group LLC —Buffalo, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Service Desk Analyst
Solutions Management Group —Davenport, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
IT Specialist
BRS —Rock Island, IL
- Full-time
- Microsoft Outlook
- Computer Science
- System design
IT Support Specialist
S J Smith Company —Davenport, IA
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Deskside Technician
Arconic —Davenport, IA
- Full-time
- Mid-level
- Office
- Windows
Technical Support Specialist
Agile Defense —Rock Island, IL
- $80,000 - $95,000 a year
- Office
- No degree
- Training & development
- Paid holidays
- Disability insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Davenport, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
User Support Specialist
BRS —Rock Island, IL
- Full-time
- 5 years
- Research
- Bachelor's degree
- Profit sharing
- Paid holidays
Instructional Technology Coordinator
TeachIowa —Davenport, IA
- Full-time
- School experience
- Classroom
- Google Workspace
Tech Support Supervisor
Solutions Management Group —Davenport, IA
- Full-time
- Mid-level
- Mentoring
Regional Junior Field Technician (West Region)
Leep Enterprises —Davenport, IA
- $18 - $25 an hour
- Full-time
- Clean driving record
- Dealership
- Windows
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Design Technology Support Specialist
Stanley Consultants —Muscatine, IA
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Software development
- Profit sharing
- Health savings account
Quick Apply

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Help Desk Technician
Winsor Consulting Group LLC —Buffalo, IA
1 to 2 years of experience in a help desk or technical support role preferred. Associate degree in IT, Computer Science, or related field preferred.
Quick Apply
Service Desk Analyst
Solutions Management Group —Davenport, IA
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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Help Desk Technician

Winsor Consulting Group LLC
Buffalo, IA

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:

Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
Monitor and respond to alerts for supported environments.
Participate in the oncall rotation to provide afterhours emergency support as scheduled.
Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
Travel onsite when necessary to assist with support issues that require a physical presence.
Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
Adhere to established SLAs, escalation timelines, and clientspecific standards.
Contribute to internal documentation and process improvement initiatives.
Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.

Preferred Skills:

Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
Excellent verbal and written communication skills with an emphasis on client service.
Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
Ability to follow defined processes and troubleshoot using checklists or SOPs.
Strong time management and organizational skills.
Commitment to continual learning and process improvement.

Experience:

1 to 2 years of experience in a help desk or technical support role preferred.
Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
Familiarity with ITIL principles is a bonus but not required.

Education:

High school diploma or equivalent required.
Associate degree in IT, Computer Science, or related field preferred.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

About Winsor Consulting Group LLC

Winsor Consulting Group is a trusted Managed Services Provider delivering comprehensive IT solutions to businesses across Iowa, Illinois, Arizona, and beyond. We provide security focused fully managed IT services, professional services for project-based initiatives, data center services, and compliance solutions that allow organizations to focus on their business while we manage their technology.

Quick Apply

Refine Your Search

help desk jobs in milan, il

Help Desk Technician

Service Desk Analyst

IT Specialist

IT Support Specialist

Deskside Technician

Technical Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

User Support Specialist

Instructional Technology Coordinator

Tech Support Supervisor

Regional Junior Field Technician (West Region)

Design Technology Support Specialist