Top 7398 Manager, guest experience Jobs in Milwaukee, Wi

Manager, Guest Experience
Milwaukee Bucks, LLC. —Milwaukee, WI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Chapter 13 Team Lead
Miller & Miller Law —Milwaukee, WI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Retail Sales & Design Consultant
Penny Mustard Furnishings —Milwaukee, WI
- $40,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
12d
Senior Project Manager
Walbec Group —Waukesha, WI
- From $90,000 a year
- Full-time
- Construction site
- 8 years
- Driver's License
- Profit sharing
- Paid parental leave
Quick Apply
4d
Lead Carpenter
Brillo Home Renovators —Milwaukee, WI
- $25 - $35 an hour
- Full-time
- Heavy lifting
- Construction site
- Basic math
- Health savings account
- Health insurance
Quick Apply
3d
Senior Quality Manager
Copeland —Cudahy, WI
- Full-time
- Residential
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
AV Project Manager
Automation Arts —Milwaukee, WI
- $65,000 - $90,000 a year
- Full-time
- Background check
- Contracts
- Fair chance
- Health savings account
- Health insurance
Quick Apply
3d
QA/QC Manager (Boiler/Pipefitting)
CR Meyer —Wisconsin
- Full-time
- Microsoft Access
- Management
- Construction site
Quick Apply
12d
Team Leader - Grid Technology Delivery
American Transmission Co. —Pewaukee, WI
- Full-time
- Military encouraged
- Senior level
- Leadership
- Health savings account
- Disability insurance
Retail Sales & Design Consultant
Penny Mustard Furnishings —Menomonee Falls, WI
- $40,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Boutique Manager - White Dress Off the Rack
White Dress Bridal Boutique —Milwaukee, WI
- $30 - $35 an hour
- Part-time
- Background check
- Merchandising
- Mid-level
Quick Apply
Startup Attraction Manager
Metropolitan Milwaukee Association of Commerce —Milwaukee, WI
- Full-time
- Hybrid work
- Project management
- Travel
- Senior level
Quick Apply
10d
Property Manager
Terrace Realty, Inc —Cedarburg, WI
- $22 - $24 an hour
- Part-time
- Background check
- Mid-level
- Residential
- 401(k)
- 401(k) matching
Quick Apply
10d
Account Manager (Southern Wisconsin)
NXC Imaging —Wisconsin
- $40,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Safety Manager
Lunda Construction Company —Milwaukee, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
Sales Manager
Arlington Memorial Park —Greenfield, WI
- $95,700 - $184,400 a year
- Full-time
- Clean driving record
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Account Management Team Lead
Wild Marketing Group - Global Division —Waukesha, WI
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Lead Fleet Associate
Buggy TLC —Milwaukee, WI
- $18 - $19 an hour
- 8 hour shift
- Clean driving record
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Quick Apply
10d
Business Development Manager
Advantage Parts Solutions —Milwaukee, WI
- $72,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Driver's License
- Paid training
- Health savings account
Quick Apply
Customer Service Manager - Residential Construction
Confidential —Waukesha, WI
- From $60,000 a year
- Full-time
- Management
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d

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Manager, Guest Experience

Milwaukee Bucks, LLC. -
Milwaukee, WI

Apply Now

Job Details

Full-time

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Pet insurance

Qualifications

Staff supervision
Microsoft Excel
Database systems
Microsoft Outlook
Task prioritization
Public safety procedures
Managing events in a senior hospitality management role
General management

Full Job Description

Job Title: Manager, Guest Experience

Class: Full Time, Salaried, Exempt

Reports to: Director of Guest Experience

Location: Fiserv Forum

The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.

What We Offer:

Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
401K with company match
Pet Insurance
12 weeks of paid time off for parents to welcome newborns, adopted and foster children
Unlimited PTO
Professional Development through our internal learning & development program - Antler Academy
Employee Resource Groups
Milwaukee Bucks and NBA League Discounts
Company Paid Parking and Phone Allowance

Summary:

The Manager of Guest Experience, working under the direction of the Director of Guest Experience, leads the Arena’s Guest Experience team comprised of Guest Service Supervisors and Guest Service Representatives. Through exceptional service and effective crowd management, the Guest Experience Manager is generally responsible for ensuring that event staff provide guests with a world-class entertainment experience in keeping with Fiserv Forum’s mission statement.

Responsibilities:

Oversees and leads Guest Experience operations during assigned large-scale publicly ticketed and private events, ensuring consistent, high-quality guest experience.
Effectively communicate with guest service staff to establish standards and expectations, goals and objectives, and policies and procedures.
Motivate event staff by creating a positive working environment and culture where employees are stimulated and inspired to do exceptional work.
Facilitate a coaching and counseling program that maintains consistency of effort among event staff.
Identify and develop event staff into specialized supporting roles.
Work closely with Guest Service Supervisors to develop their leadership skills and scale up the effectiveness of building management.
In conjunction with Human Resources, it is the responsibility of all Guest Experience Department managers to ensure that event staff adhere to grooming standards.
Ensures that the department is in full compliance with collective bargaining agreement, and any state or federal labor laws.
As directed, review staff-related incidents with event staff to ensure consistency and accuracy of Organization records.
Meet with operations departments, as well as Arena clients, to resolve Guest Experience needs and requirements on a per-event basis.
Assist with scheduling and positioning of Guest Experience staff to best accomplish the service, safety, and cost priorities for each event.
To maintain emergency preparedness, the Guest Experience Manager must have a solid understanding of all applicable safety regulations and security procedures for the Arena.
Ensure that event plans and layouts support the highest standards of accessibility and ADA regulations.
Conduct pre-event briefings with event staff, especially supervisors and other key support staff.
See that all credential access policies are followed consistently and thoroughly.
Throughout each event, respond to guest-related incidents such as relocations, injuries, lost children, ejections, etc.
Using both the rewards/recognition and coaching/counseling programs, evaluate and reinforce the work of the event staff in real time.
Anticipate guest issues by consistently supervising crowd flow and service issues.
Lead building tour program.
Run the ongoing development and facilitation of event staff training. Training content includes service values, service operations, safety policies, and general building orientation.
Develop position-specific training modules to facilitate staff rotation and the orientation of new hires.
Work with the Event Operations Department to develop and/or implement staffing levels and budgets for each event.
Coordinates with the Scheduling department on necessary staffing changes on assigned events.
Develop and maintain event staff depth charts for all Guest Experience event staff.
Reconciles event payroll and completes reports as required.
Conducts ongoing performance coaching and evaluation, identifying growth opportunities.
Assists with the Arena’s Lost and Found program, including supporting event coverage by inputting and tracking items as needed.
Other Duties as Assigned.

Qualifications:

Minimum 2-4 years of event leadership experience in public assembly venue with knowledge of supervising a large, frontline operations team
Minimum four-year college degree or equivalent experience.
Must possess a positive and enthusiastic personality with a passion for her/his/their craft, an openness to learning, and an outstanding work ethic.
Must possess and/or embrace a strong commitment to the values of diversity and inclusion.
Outstanding communication skills, written and oral.
High level problem-solving skills with the ability to make quick, effective decisions in demanding situations.
Ability to prioritize numerous projects and tasks concurrently.
Must be detail oriented.
Must be available for most major events, including pre- and post-event responsibilities.
Experience using robust databases.
Must be a confident public speaker, able to engage large groups of people.
Solid understanding of Microsoft Office Suite (i.e. – Outlook, Excel, Word, and PowerPoint).
Must be able to work weekends, evenings, and holidays in addition to regular business hours.
Experience working and coaching union team members is preferred.
Experience with Incident Management Systems such as Titan, and ISS 24/7 is preferred.
Experience with ticketing and scheduling platforms including Ticketmaster One, and ABI Mastermind is a plus.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Apply Now

Refine Your Search

manager, guest experience jobs in milwaukee, wi

Manager, Guest Experience

Chapter 13 Team Lead

Retail Sales & Design Consultant

Senior Project Manager

Lead Carpenter

Senior Quality Manager

AV Project Manager

QA/QC Manager (Boiler/Pipefitting)

Team Leader - Grid Technology Delivery

Retail Sales & Design Consultant

Boutique Manager - White Dress Off the Rack

Startup Attraction Manager

Property Manager

Account Manager (Southern Wisconsin)

Safety Manager

Sales Manager

Account Management Team Lead

Lead Fleet Associate

Business Development Manager

Customer Service Manager - Residential Construction

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