Top 8 Senior help desk Jobs in Minneapolis, Mn

Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Senior Associate, Technology Operations
AllianceBernstein —Minneapolis, MN
- Full-time
- Mid-level
- Mentoring
- 4 years
Senior CNC Machinist - Cutting Tool Technical Support
Productivity Inc —Plymouth, MN
- $34 - $40 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
5d
Sr. Director, Engineering - Service Desk and Field Services
Cargill —Wayzata, MN
- $190,000 - $250,000 a year
- 8 years
- Contracts
- Senior level
- Health insurance
Senior Technical Trainer
Aspen Technology —Medina, MN
- $85,900 - $107,400 a year
- Full-time
- 3 years
- Travel
- US work authorization
- Health insurance
- Dental insurance
Direct Support Professional Senior - Behavior Modification Assistant
State of Minnesota - Direct Care and Treatment —Forest Lake, MN
- $24.12 - $31.43 an hour
- Part-time
- 18 years or older
- Computer literacy
- Basic math
- Paid parental leave
- Paid holidays
Digital Literacy Trainer & Community Outreach Specialist (ULTC) - ACC Member
Lead For America —Saint Paul, MN
- Part-time
- Computer literacy
- High school diploma or GED
- Older adults
- Health insurance
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Sr. Technical Specialist
Watts Regulator Company —Plymouth, MN
- $30.90 - $37.15 an hour
- Full-time
- Engineering
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Quick Apply

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Sr. Technology Support Specialist

Bridgewater Bank -
Saint Louis Park, MN

Quick Apply

Job Details

$30.90 - $34.63 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
iOS support
Incident management software
iOS
Research
Mid-level
Windows
Incident Escalation
Software installation
3 years
Task prioritization
Desktop (troubleshooting support)
Hardware configuration
Customer support ticket management
Organizational skills
Technical writing
macOS
ServiceNow
Desktop administration
Associate's degree
Escalation handling
Ticketing system technical support

Full Job Description

We are looking for a focused and collaborative Sr. Technology Support Specialist to join our Technology team in St. Louis Park. Reporting to the Technology Support Director, the Senior Technology Support Specialist provides second level support to IT Support Specialists. In this role, individuals will support end-user systems, work closely with senior Technology staff to align support practices, and act as a point of escalation for more complex issues.

RESPONSIBILITIES:

Identifies, researches, and resolves the most complex technical problems assigned to the helpdesk.
Manage Service Desk tickets on a wide range of tasks and incidents across various products and services.
Serves as a knowledge resource for other team members.
Installs, configures, and updates software and hardware.
Writes processes and procedures for the technology support department.
Makes any approved changes to support related processes to ensure consistency.
Coordinates with other teams or departments to resolve issues.

QUALIFICATIONS:

Associate’s degree and 3+ years of experience in an IT Support role, or equivalent combination of education and experience
Experience in an IT Support Lead, Training, or equivalent role
Exceptional customer service skills
Aptitude to quickly learn technical concepts and communicate to technical and non-technical users
Strong interpersonal and organizational skills
Ability to work independently and as part of a team
Capacity to multi-task and quickly prioritize duties

PREFERRED SKILLS:

Experience working on a technology team in support of end users
Working knowledge of ServiceNow ITSM
Experience with macOS, Windows, and iOS

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We are on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus!

COMPENSATION & BENEFITS:

The typical hourly base pay range for this role is between $30.90 – $34.63 per hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Parental leave
401(k) with employer match
Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

STATUS: Exempt

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

senior help desk jobs in minneapolis, mn

Sr. Technology Support Specialist

Senior Associate, Technology Operations

Senior CNC Machinist - Cutting Tool Technical Support

Sr. Director, Engineering - Service Desk and Field Services

Senior Technical Trainer

Direct Support Professional Senior - Behavior Modification Assistant

Digital Literacy Trainer & Community Outreach Specialist (ULTC) - ACC Member

Sr. Technical Specialist

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