Top 62 Service occupations Jobs in Minneapolis, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Claims Specialist
US Social Security Administration —Brooklyn Center, MN
- $44,410 - $87,482 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
AI for Project Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
Laborer - Investing in VA Nursing (IVAN) Training Program
US Veterans Health Administration —Minneapolis, MN
- $20.99 - $24.48 an hour
- Temporary
- Background check
- Ability to walk for extended periods
- BLS Certification
1d
Technical Writing Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Medical Support Assistant (Advanced) - CITC
US Veterans Health Administration —Minneapolis, MN
- $53,931 - $70,110 a year
- Online Application
- Hybrid work
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
7d
IT Project Lead
MiniMed —Brooklyn Park, MN
- $100,000 - $110,000 a year
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Health savings account
- Employee stock purchase plan
Teaching Specialist - Continuous Recruitment
University of Minnesota —Minneapolis, MN
- Part-time
- Microsoft Word
- Background check
- Bachelor of Science
Health System Specialist - Research Compliance Officer
US Veterans Health Administration —Minneapolis, MN
- $81,415 - $105,845 a year
- Online Application
- Hybrid work
- Background check
- Psychiatry
- Pass drug screening
- On-the-job training
2d
Employment Specialist
Oak Tree Support Services —Woodbury, MN
- Weekends as needed
- Background check
- High school diploma or GED
- Analysis skills
- Mileage reimbursement
- Paid parental leave
Quick Apply
Medical Support Assistant - CITC
US Veterans Health Administration —Minneapolis, MN
- $48,381 - $62,896 a year
- Online Application
- Background check
- Pass drug screening
- No experience needed
- Paid parental leave
- Paid holidays
1d
Data Analytics with AI Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
8d
Legal Assistant (Office Automation)
US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys —Minneapolis, MN
- $44,410 - $71,517 a year
- Part-time
- Background check
- Customer service
- Writing skills
- Paid holidays
- On-the-job training
3d
Health Technician - Orthotic Fitter
US Veterans Health Administration —Minneapolis, MN
- $49,505 - $71,517 a year
- Online Application
- Background check
- Psychiatry
- Pass drug screening
Accounting Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
VCS Health Tech (Optician)-Minneapolis
US Veterans Health Administration —Minneapolis, MN
- $52,485 a year
- Online Application
- Merchandising
- Pass drug screening
- Mid-level
13d
Volunteer - Fire Corps
City of Maple Grove, MN —Maple Grove, MN
- Background check
- 18 years or older
- Writing skills
Senior Software Integration Engineer - Bracco Medical Technologies
Bracco —Eden Prairie, MN
- Full-time
- Computer science
- Computer Science
- Master's degree
Financial Planning and Analysis Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Operations Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree

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service occupations jobs near minneapolis, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

service occupations jobs in minneapolis, mn

Service Desk Analyst 1

Claims Specialist

AI for Project Management Program Lead

Laborer - Investing in VA Nursing (IVAN) Training Program

Technical Writing Program Lead

Medical Support Assistant (Advanced) - CITC

IT Project Lead

Teaching Specialist - Continuous Recruitment

Health System Specialist - Research Compliance Officer

Employment Specialist

Medical Support Assistant - CITC

Data Analytics with AI Program Lead

Legal Assistant (Office Automation)

Health Technician - Orthotic Fitter

Accounting Program Lead

VCS Health Tech (Optician)-Minneapolis

Volunteer - Fire Corps

Senior Software Integration Engineer - Bracco Medical Technologies

Financial Planning and Analysis Program Lead

Operations Management Program Lead

I want to receive the latest job alert for service occupations in minneapolis, mn

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