Program Manager - Community Residential Setting (Maple Grove)
Company Overview:
At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.
Position Overview
Program Managers oversee services and staff at a designated location. Overseeing services include clinical evaluations at a program level and of individuals with a severe mental illness diagnosis, developmental disability and or traumatic brain injury. Overseeing staff will include most administrative activities to cover the full cycle of employment: interviewing, onboarding, support, evaluation, and progression or discipline. Operating in a DSP environment means your staff will be engaged in intensive 1:1 care of our clients, 24-7 every day. You will report to the Regional Director and have direct reports. Above your Regional Director is the Director of the service, and then the Vice President.
Role Responsibilities:
Program Leadership & Operations
- Provide daily leadership and oversight of the CRS program.
- Ensure consistent, person-centered service delivery aligned with care plans and agency standards.
- Maintain staffing coverage, schedules, and shift accountability.
- Participate in on-call rotation and respond to emergencies after hours as required.
- Monitor program safety, structure, and environmental standards.
Staff Supervision & Development
- Recruit, onboard, train, and supervise Mental Health Workers/Behavior Technicians.
- Conduct regular supervision, coaching, and performance evaluations.
- Ensure staff are trained in behavioral supports, EUMR, medication administration, and 245D compliance.
- Address performance concerns, attendance issues, and disciplinary matters in collaboration with HR.
- Promote teamwork, professionalism, and consistent practice.
Behavioral & Clinical Oversight
- Ensure proper implementation of Behavioral Support Plans, PSTPs, Safety Plans, and clinical recommendations.
- Support staff in managing escalations, crises, and high-risk behaviors.
- Review and follow up on behavioral incidents and EUMR events.
- Coordinate with clinical teams, nursing staff, PSS, and external providers.
- Monitor trends in behavior and develop proactive support strategies.
Compliance & Documentation
- Ensure all documentation meets 245D, RTI, and licensing requirements.
- Review MARs, BIRFs, GERs, T-Logs, and ISP documentation for accuracy and timeliness.
- Prepare for and participate in licensing visits, audits, and corrective action planning.
- Monitor medication management and compliance with RTI’s Medication Administration Program.
- Maintain staff training records and certification compliance.
Client & Stakeholder Collaboration
- Serve as primary program liaison for guardians, case managers, counties, and support teams.
- Participate in intake, annual, 45-day, and team meetings.
- Address concerns and resolve issues collaboratively and professionally.
- Advocate for individual needs while balancing safety and regulatory requirements.
Administrative & Financial Oversight
- Monitor program budgets, overtime, and staffing costs.
- Approve timecards and scheduling changes.
- Track supplies, equipment, and program needs.
- Submit required reports and operational updates to leadership.
Required Qualification and Experience:
We are looking for someone who has a mix of industry knowledge, clinical knowledge, and leadership experience.
- 4-6 years of combined education and or experience. Acceptable forms of years of experience include, but are not limited to:
- Bachelor’s (4 year) Degree in Social Work, Human Services, or another industry related field.
- Associate’s (2 year) Degree in Social work, Human Services, or another industry related field.
- A Diploma (1 year) from an accredited post-secondary institution in Social Work, Human Services, or another industry related field.
- Full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older, under the supervision of an authorized staff person as defined by the state.
- Full-time work experience supervising those providing direct care services to persons with disabilities or persons aged 65 and older, as an authorized staff person as defined by the state.
- Ability to pass a Department of Human Services background check.
- Ability to pass the BCA Criminal Background Check and the Sexual Exploitation of Patients by Psychotherapist screen required by DHS.
- Ability to pass screening required by Federal Human Services office of the Inspector General.
- Ability to organize and work independently.
- Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance.
- Possess a person-centered approach, consistent with the Philosophical approach of the individual program and RTI
- Ability to work with culturally diverse populations.
- Other, as needed, as company and role grow or evolves.
Benefits of Working at RTI
- Generous PTO: Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
- On-Demand Pay: Access your earned pay anytime.
- Paid Holidays: 7 company-paid holidays + 1 floating holiday.
- Retirement: 401(k) with company matching contribution.
- Health Benefits: Medical, dental, and vision insurance.
- Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
- Career Advancement Opportunities: Grow within RTI.
Physical & Mental Requirements:
Employees in this role must be able to:
- Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
- Use hands for writing, typing, data entry, and medication dispensing
- Lift up to 40 lbs. and occasionally exert physical effort during duties
- Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle
- CRS programs operate 24/7 and require strong leadership presence and availability.
- Position involves exposure to high-behavior situations, mental health crises, and occasional physical intervention.
- May require standing, walking, lifting, and responding quickly during emergencies.
- Requires flexibility to support program needs during staffing shortages or critical incidents.
Compensation: $25 per hour
Type: Full-Time
Location: Maple Grove
Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first.
RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
