Description
Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!
Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.
What will you be doing?
- Updates and manages Delphi with event information and customer communication. Details, organizes, and distributes BEOs, resumes and other essential communications necessary in event management.
- Communicates with clients to ensure details for events are accurate and complete on a timely basis. Exercises decision-making skills to ensure customer satisfaction and hotel profitability.
- Assist in the supervision & training of staff, strategic planning, and other departmental activities.
- Acts as liaison between Sales Manager(s) and clients in Sales Managers absence.
- Ensure guest satisfaction by timely follow up correspondence.
- Promptly answer telephone calls following Hilton and Marcus standards using clear and positive English communication. Communicate information accurately to disseminate information and facts to relevant accounts and concerned departments.
- Organizes, files, distributes, faxes, and other essential functions necessary in the daily department operation.
- Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts. Plan and implement detailed steps by using experienced judgement and discretion.
- Banquet Event Orders detail(s) completed in timely manner and containing all needed information to successfully execute the event, including for all in-house meetings.
- Assist in budgeting and forecasting all Catering & Banquet business.
- Communicate all special needs and changes to the staff responsible for ensuring completion of requirements.
What do you bring to the role?
- High school diploma or equivalent required, Four-year college degree preferred, however, any combination of education and training within hotel sales and/or event planning may also be considered.
- Excellent communication skills, both written and oral.
- Good listening skills and extend assistance in order to resolve problems.
- Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks.
- Flexibility to work varying schedules to reflect the business needs of the hotel and oversight of events.
- Ability to effectively handle guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
- Ability to sit, stand and move throughout to perform essential job functions.
- Thorough knowledge of Microsoft Word and Excel, knowledge of Hilton systems including Delphi is preferred.
- High degree of accuracy and detail orientation.
- Knowledge of food, beverage, Audio Visual, Room Sets and Menu Planning is required.
- Promptly respond to requests for information on hotel facilities and menus.
- Conduct tours of the hotel to include ballrooms, meeting space, guest rooms, food and beverage outlets and public space and meet with clients as needed.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to access and accurately input information using a moderately complex computer.
What's in it for you?
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A free, well-balanced meal every shift
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Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
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Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
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Discounted parking and bus pass program
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“Two for one” movie theatre coupons at Marcus Theatres
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Ability to grow your career, and transfer from one property to another
- Paid time off
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Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
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401k with employer match
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Early wage access
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And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Salary Range: $70,000-$75,000
The Lofton Hotel is an equal opportunity employer.
