Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Courtesy Clerk
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
Core Competencies
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping
experience
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Answers the telephone promptly and provides friendly, helpful service to customers who call.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Packages purchases.
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Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
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Assists customer in transporting purchases to their mode of transportation.
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Helps train new courtesy clerks.
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Checks prices on products.
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Pulls product forward on shelf.
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Brings carts in from parking lot and cart corral.
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Cleans can redemption area and empties the recycle bins, where applicable.
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Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
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Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Assists in all departments as requested (within the wage and hour guidelines).
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Delivers product to customers (within the wage and hour guidelines).
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Shovels, salts, and sands walkways.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
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Ability to do simple addition and subtraction; copying figures, counting and recording.
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Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in
writing, increased contact with people.
Education and Experience:
No education or experience requirements.
Physical Requirements:
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Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly
to move objects. -
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job:
Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).
Contacts:
Has daily contact with the general public and occasional contact with suppliers/vendors.
The anticipated hourly starting wage for this position is $13.00 to $16.25 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
