Top 42 Help desk support Jobs in Mississippi

Business Analyst/Help Desk - Government Assistance Programs
Luna Data Solutions, Inc. —Jackson, MS
- $50 - $58 an hour
- Contract
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
IT Support Technician 1
Morris & Dickson Co. —Olive Branch, MS
- Full-time
- Office
- Windows
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
IT Support Analyst - Ridgeland, MS
Butler Snow LLP —Ridgeland, MS
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
PC Tech I
Pomeroy —Pascagoula, MS
- $28 an hour
- Full-time
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Specialist
Orkin —Tupelo, MS
- $18 - $25 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
8d
IT, HELP DESK TECHNICIAN II
Magnolia Regional Health Center —Corinth, MS
- Full-time
- Computer Science
- Hospital
- Mid-level
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Client Tech Specialist
Solero Technologies —Water Valley, MS
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Property Support Engineer I
Caesars Entertainment —Robinsonville, MS
- Full-time
- Background check
- English
- Mid-level
7d
Digital & IT Associate
Parker Hannifin Corporation —Holly Springs, MS
- Full-time
- Computer Science
- Customer service
- Windows
5d
Technical Support Analyst (Evening) (SG 24)
PACCAR —Columbus, MS
- On call
- Mid-level
- Presentation skills
- Computer networking
6d
Desktop Specialist - I/S Desktop- Days - FT
Memorial Hospital at Gulfport —Gulfport, MS
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Contact Center Customer Care Associate
Cotality —Oxford, MS
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
7d
Computer Specialist
Mississippi Municipal League —Vicksburg, MS
- Overtime
- In person
- Microsoft Outlook
- Word processing
- Computer literacy
Help Desk & Support Applications - Manager _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Computer literacy
- Mid-level
- University
Local Area Network Technician
Central Service Association —Tupelo, MS
- $18 - $22 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health savings account
- Health insurance
Quick Apply
12h
IT Support Specialist (Corelle Brands)
Anchor Hocking —Byhalia, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
Quick Apply
7d
Production Support Engineer IT (2nd shift)
Milwaukee Electric Tool Corporation —Olive Branch, MS
- Full-time
- ERP systems
- Mid-level
- Windows

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help desk support jobs near mississippi

Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. -
Jackson, MS

Quick Apply

Job Details

Contract
$50 - $58 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Work from home
Vision insurance
Life insurance

Qualifications

Defect resolution root cause analysis
Problem management
Root cause analysis
Associate's degree
Cross-functional communication

Full Job Description

Role: Business Analyst (Help Desk & Data Conversion Support) – Government Assistance Programs

Location: Remote position (U.S.) with required onsite training in Jackson, Mississippi for the first 6 weeks at the following address: 200 South Lamar St Jackson Mississippi 39201 NOTE: Any travel/lodging costs incurred by non-local candidates will be the responsibility of the candidate.

Contract Type: Long-Term, Multi-Year Contract

Position Overview:

We are seeking an experienced Business Analyst to support a long-term, multi-year engagement. This role will serve as the primary point of contact for end users experiencing help desk-related issues and will play a critical role in supporting business operations for a large-scale data conversion project.

The ideal candidate will have strong analytical and troubleshooting skills, experience supporting users in a benefits eligibility environment, and the ability to effectively communicate with both business stakeholders and technical teams.

Key Activities/Responsibilities:

Serve as the primary point of contact for users experiencing help desk and system-related issues.
Diagnose software and system problems and provide timely resolution to user inquiries.
Perform manual data manipulation and correction activities when required to support business operations.
Review, document, and resolve incidents submitted through JIRA, email, spreadsheets, and other support channels.
Receive, document, prioritize, track, and manage support requests received via phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify and address business and information technology needs.
Identify recurring or complex issues and escalate them appropriately to supervisors or managers.
Maintain detailed incident documentation to support issue resolution, trend analysis, and future system enhancements.
Apply critical thinking and root cause analysis techniques to troubleshoot and resolve user-reported problems.
Communicate clearly and professionally with users, including those experiencing frustration or service disruptions.

Required Qualifications:

Minimum 5 years of experience working with automated systems used to determine benefits for SNAP, TANF, or Employment & Training (E&T) programs.
Minimum of an Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support capacity.
Strong verbal and written communication skills.
Demonstrated ability to analyze issues, identify root causes, and document resolutions.

Preferred Qualifications (not required)

Experience using JIRA or similar ticketing/change management systems.
Proficiency with Microsoft Windows applications and tools.
Certified Professional Business Analyst (CPBA) or related business analysis certification.
Experience working with government agencies, particularly DHS program areas.

What We Offer

Long-term project stability through a multi-year contract engagement.
Opportunity to support a high-impact data conversion initiative.
Remote work flexibility following the required onsite training period.
Collaborative environment working with business and technical stakeholders.

If you have experience supporting benefits eligibility systems and enjoy solving complex business and technical issues, we encourage you to apply.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A fingerprinting background check is required for this role.

Pay: $50.00 - $58.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance
Work from home

Work Location: Hybrid remote in Jackson, MS 39201

Quick Apply

Refine Your Search

help desk support jobs in mississippi

Business Analyst/Help Desk - Government Assistance Programs

IT Support Technician 1

IT Support Engineer I

IT Support Analyst - Ridgeland, MS

PC Tech I

Customer Service Specialist

IT, HELP DESK TECHNICIAN II

Help Desk Analyst

Client Tech Specialist

IT Property Support Engineer I

Digital & IT Associate

Technical Support Analyst (Evening) (SG 24)

Desktop Specialist - I/S Desktop- Days - FT

Contact Center Customer Care Associate

Computer Specialist

Help Desk & Support Applications - Manager _ Division of Information Systems

Local Area Network Technician

IT Support Specialist (Corelle Brands)

Senior Help Desk Analyst

Production Support Engineer IT (2nd shift)

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