About the opportunity
Reports to: Director of Growth & Client Success
Location: Mobile, AL / MS Gulf Coast
Timings: CST 8:00 AM – 5:00 AM
Role at Kloud 7
As the Account Development Manager, you will play a critical role in building strong client relationships, ensuring successful customer onboarding, driving account growth, and delivering an exceptional customer experience. You will work closely with international clients and cross-functional teams to understand customer needs, ensure successful solution deployment, identify account expansion opportunities, and resolve complex customer and technical issues. This role combines account management, customer success, technical escalation support, and business development. You will serve as a trusted point of contact for assigned accounts while collaborating with internal teams to deliver solutions aligned with customer objectives. With exposure to global clients and diverse business environments, this position provides an opportunity to strengthen client management, communication, technical problem-solving, and strategic account development skills within a performance-driven and collaborative culture.
How you will contribute
Customer Onboarding & Solution Deployment
- Guide new customers through the complete onboarding lifecycle
- Ensure smooth deployment, implementation, and transition to Kloud 7 solutions
- Understand customer requirements and ensure solutions are delivered according to agreed objectives
- Develop and conduct comprehensive product and solution training sessions for customer teams
- Coordinate with internal teams to address onboarding requirements and ensure a successful customer transition
- Monitor onboarding progress and proactively address potential delays or challenges
Account Management & Customer Relationship Growth
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term relationships with key customers and stakeholders
- Conduct regular customer meetings using defined account review processes to assess account health, satisfaction, and opportunities
- Understand customer objectives, business priorities, and evolving needs to strengthen account relationships
- Drive customer retention by proactively managing account health and contract renewal activities
- Identify and pursue Add-On, expansion, and other growth opportunities within existing accounts
- Evaluate product performance and identify areas for improvement based on customer feedback and account insights
- Monitor competitive products and market trends to strengthen account strategies
- Develop a clear understanding of what success looks like for each assigned account and align internal efforts accordingly
- Communicate the progress of monthly and quarterly account initiatives to internal and external stakeholders
Technical Escalation & Customer Support
- Act as the designated supervisor and on-site expert for high-priority technical escalations originating from the Technical Assistance Center (TAC)
- Provide hands-on support at customer locations when required to ensure timely and effective issue resolution
- Collaborate with technical and operational teams to investigate and resolve complex customer issues
- Ensure escalated technical matters are managed with a strong focus on customer experience and business continuity
- Provide accurate and timely technical and operational guidance to customers
- Follow through on escalated issues to ensure complete resolution and customer satisfaction
Customer Experience & Issue Resolution
- Respond effectively to complex customer inquiries and service-related concerns
- Strive to achieve First Call Resolution (FCR) whenever feasible
- Manage customer concerns with professionalism, ownership, and urgency
- Maintain consistently high levels of customer satisfaction across all interactions
- Identify recurring customer issues and provide insights that can support process and service improvements
- Build customer confidence through clear communication, timely follow-up, and dependable service
Performance Tracking & Strategic Account Insights
- Monitor account performance, customer health, retention, and growth opportunities
- Analyze account information, customer feedback, market trends, and product performance to identify actionable insights
- Prepare and communicate account updates, performance reports, and strategic recommendations
- Support account planning and contribute to initiatives designed to improve retention, customer satisfaction, and revenue growth
- Collaborate with internal stakeholders to identify opportunities, challenges, and areas for continuous improvement
- Use customer and market insights to support informed account management and business decisions
What makes you a great fit?
- Bachelor’s degree in Business Administration, Sales, Marketing, Information Technology, or a related field
- Proven experience in Account Management, Customer Success, Sales, Technical Support, or a similar client-facing role
- Strong experience managing customer relationships and working with multiple stakeholders
- Ability to understand customer requirements and translate them into effective solutions
- Strong communication, presentation, negotiation, and relationship management skills
- Ability to manage escalated customer situations with professionalism and ownership
- Strong problem-solving and analytical skills with the ability to identify root causes and practical solutions
- Comfortable working with technical teams and supporting complex technical escalations
- Ability and willingness to travel to customer locations when required
- Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines
- Proficiency in CRM systems, reporting tools, and MS Office
- Strong verbal and written communication skills
- Customer-first mind-set with a strong sense of accountability and dependability
What will fuel your success?
- Exposure to global business environments
- Opportunities to manage strategic customer relationships and influence account growth
- A role combining customer success, account management, technical problem-solving, and business development
- Structured, performance-driven work environment
- Continuous learning, training, and professional development
- Opportunities to strengthen technical, communication, negotiation, and leadership skills
- Cross-functional collaboration with technical, operational, sales, and customer-facing teams
- A culture built around accountability, innovation, trust, and continuous improvement
Tangible Perks and Benefits
- Health Insurance
- Accidental Death Insurance
- Company Issued Laptop
- Company Issued Cell Phone
- Company Fuel Card
- Incentive Compensation
How do we help you grow?
At Kloud 7, we believe growth comes from meaningful responsibility, continuous learning, and exposure to real-world business challenges. As an Account Development Manager, you will collaborate with diverse internal teams, and gain hands-on experience across account management, customer success, technical escalation, and business development. Our performance-driven environment gives you the opportunity to take ownership of customer relationships, contribute to strategic account decisions, and develop the skills required to progress into larger account management, customer success, sales, or leadership responsibilities. At Kloud 7, your growth is closely connected to the value you create for our customers and the organization.
Job Types: Full-time, Contract
Pay: From $40,000.00 per year
Ability to Commute:
- Mobile, AL 36609 (Required)
Ability to Relocate:
- Mobile, AL 36609: Relocate before starting work (Required)
Work Location: In person
