Top 13 Network operations center Jobs in Mobile Al

IT Associate Desktop support analyst
Altera Digital Health Inc. —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
IT Associate Desktop support analyst
Harris Computer Systems —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Operations Research Analyst (IMSEVM) Specialist
Koniag Government Services —Mobile, AL
- Full-time
- Construction site
- 5 years
- Engineering
- Paid holidays
- Health insurance
IT Systems/Net Work Engineer
Kundlas Consulting Group LLC —Mobile, AL
- Azure
- Computer Science
- System design
Quick Apply
TSM System Specialist (USCG OPC Shipbuilding)
THOR Solutions, LLC —Mobile, AL
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Commuter assistance
- AD&D insurance
Quick Apply
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply
3d
Control Room Systems Engineer
Wildfire Technology Integration —United States
- $100,000 - $150,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Engineering
- 3 years
- Paid training
- Health savings account
Quick Apply
Principal Architect
SCA Health —United States
- $145,000 - $175,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance

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network operations center jobs near mobile al

IT Associate Desktop support analyst

Altera Digital Health Inc. -
Mobile, AL

Apply Now

Job Details

Full-time
$22.83 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Title: IT Associate Desktop support analyst

Location: On Site - Mobile, AL

Duration: Full-Time

On call rotation

Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL.

Position: IT Associate Desktop support analyst

The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization’s technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization.

In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges. By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or by escalating more complex problems to senior IT staff.

A key component of this position is delivering exceptional customer service. The IT Associate must communicate clearly and professionally with users of varying technical skill levels, demonstrating patience, empathy, and a solutions-oriented mindset. Building trust and maintaining positive relationships with end-users is essential to achieving high levels of client satisfaction.

Additionally, the role requires active participation as a collaborative team player within the IT department. The analyst contributes to team objectives by sharing knowledge, documenting solutions, and assisting colleagues when needed. They may also support system updates, device deployments, and process improvements, helping to enhance overall IT service delivery.

Success in this position depends on a combination of technical proficiency, strong interpersonal skills, attention to detail, and a proactive approach to problem-solving. By effectively balancing these responsibilities, the IT Associate Desktop Support Analyst ensures reliable technology support and contributes significantly to the organization’s operational efficiency.

Pre-employment Requirements :

We are a drug free facility. Passing a pre-employment drug screening and background check is required.

Academic and Professional Qualifications:

High School diploma required
Bachelor’s degree is preferred but not required.
At least two to four years of experience required in related field.

Experience:

Strong technical knowledge, understanding of IT systems and networks.
Excellent interpersonal, and verbal/communication skills.
Team Player
MAC and IOS products preferred
Loading PC’s
Trouble shooting issues

Incident /Technical Troubleshooting and Issue Resolution:

Gather detailed information from end users about reported issue.
Perform initial diagnostics and troubleshooting steps based on the information provided.
Oversee timely and effective resolution of technical issues.
Analyze trends in reported issues to identify and address common problems
Escalate complex problems to appropriate support teams for resolution.
Ensure & enforce best practices.
Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
Develop and maintain comprehensive knowledge base to assist in incident resolution

Ticket Documentation and Knowledge Base:

Monitor the help desk ticketing system for new support requests.
Prioritize and categorize tickets based on urgency and impact.
Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
Create or update knowledge base articles for common issues to facilitate self-service support.

Hourly Pay: $22.83. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

Apply Now

Refine Your Search

network operations center jobs in mobile al

IT Associate Desktop support analyst

IT Associate Desktop support analyst

Operations Research Analyst (IMSEVM) Specialist

IT Systems/Net Work Engineer

TSM System Specialist (USCG OPC Shipbuilding)

Manager IT Infrastructure

Control Room Systems Engineer

Principal Architect

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