Top 48 Call center Jobs in Modesto, Ca

Customer Service Representative
SAN JOAQUIN COUNTY HEALTH COMMISSION —Modesto, CA
- $22.36 an hour
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Basic math
- AD&D insurance
- Paid holidays
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6d
Dispatcher
Tonys Plumbing Heating & Air LP —Modesto, CA
- $22 - $26 an hour
- Weekends as needed
- Administrative experience
- Typing
- In-person
- Paid training
- Paid holidays
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Call Center Manager
Bath Concepts Independent Dealers —Modesto, CA
- Weekends as needed
- Mid-level
- Conflict management
- Computer skills
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Dispatcher
Derek Sawyer —Modesto, CA
- $18 - $22 a year
- Email
- Computer literacy
- Residential
- Ability to climb stairs
- Paid holidays
- Disability insurance
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Licensed Insurance Sales Representative
The Valley District Insurance Center —Modesto, CA
- $85,000 - $200,000 a year
- Weekends as needed
- Mid-level
- Office
- Communication skills
- Opportunities for advancement
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4d
Dispatcher
Medical Transportation Management (MTM, Inc.) —Tracy, CA
- From $27 an hour
- Full-time
- CDL B
- Spanish
- Mid-level
- Paid training
- Referral program
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6d
Dispatcher/ Customer Service Representative
Pulse Final Mile —Tracy, CA
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- In-person
- Health insurance
- Dental insurance
Quick Apply
HVAC Install II
Tonys Plumbing Heating & Air LP —Modesto, CA
- $18 - $22 an hour
- Full-time
- Mid-level
- Paid training
- Paid holidays
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Warranty Administrator
PACE Supply —Stockton, CA
- $20 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
4d
Training Specialist (Utilities)
FH Cann & Associates Inc. —United States
- From $50,000 a year
- Full-time
- Remote
- Background check
- Public speaking
- Mid-level
- Health insurance
- Dental insurance
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Mgr Horace Mann General Agency Service
Horace Mann —United States
- $66,500 - $92,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
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5d

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Water Damage Restoration Coordinator (Asbestos & Lead Testing)
Agency T —California
✔ *Technical Proficiency:* Strong data entry and computer skills. Spot process improvements and implement efficiency gains. *Weekly Hours:* ~40 hours/week.
From $30 an hour
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Customer Service Representative

SAN JOAQUIN COUNTY HEALTH COMMISSION
Modesto, CA

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Job Details

$22.36 an hour
6 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance

Qualifications

Confidential information handling
Microsoft Outlook
Basic math
Word embeddings
English
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Continuous improvement
Typing

Full Job Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

Join our team! We are hiring a Customer Service Representative for our Modesto office. This is a fully onsite position.

Training Schedule: Monday to Friday from 8:00 to 4:30

After Training: Monday to Friday from 8:00 to 5:00

At this time, the Health Plan does not sponsor visa. Candidates must have legal and valid work authorization, Green Card, or U.S. citizenship.

What You Will Be Doing:

Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
Researches and resolves issues related to claims and authorizations; monitors progress.
Researches and resolves complex eligibility issues; monitors progress.
Creates required documentation, including but not limited to call logs and other tracking systems.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

Produces work that is accurate and complete.
Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
Rebounds from setbacks and adversity when facing difficult situations.
Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
Strong listening skills, with the ability to accurately receive and understand messages.
Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
Ability to work independently and as part of a team.
Demonstrates a commitment to HPSJ’s strategy, vision, mission and values.
Ability to read, understand and apply complex written guidelines, instructions and other materials.
Ability to compare and discern the difference between multiple sets of data or information.
Basic arithmetic skills.
Basic knowledge of contact center systems.
Basic skills in Windows, Word, Excel and Outlook.
Ability to navigate multiple systems and resources simultaneously.
Ability to handle confidential information with appropriate discretion.
Ability to speak and be understood in English.
Proficiency (as defined by HPSJ’s Cultural and Linguistics Program) in one of HPSJ’s threshold languages may be required, depending on business requirements.
Must type 40 WPM.
Must pass Call Center Listening Skill test with a score of 71+.

Preferred

Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution.
Knowledge of Medi-Cal programs
Knowledge of Medicare DSNP programs
Knowledge of managed care
Knowledge of medical policy benefits and exclusions
Knowledge of medical terminology
Knowledge of ICD and CPT coding.

What You Have:

Education and Experience

Required

High school diploma or general education degree; and
Customer Service experience.

Preferred

Associate’s Degree
Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal.
At least one year handling heavy call volume (50-100 calls per day).

Licenses, Certifications

None.

What You Will Get:

HPSJ Perks:

Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
A shorter commute – if you’re commuting from the Central Valley to the Bay Area.
Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.

Physical Demands

Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

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call center jobs in modesto, ca

Customer Service Representative

Dispatcher

Call Center Manager

Dispatcher

Licensed Insurance Sales Representative

Dispatcher

Dispatcher/ Customer Service Representative

HVAC Install II

Warranty Administrator

Training Specialist (Utilities)

Mgr Horace Mann General Agency Service

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