Top 2 Help desk technician Jobs in Mojave, Ca

Tier II Technical Support Specialist
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
12d

Other jobs to consider

Find your next job by exploring related positions.

IT Systems Support Specialist (AS400/ Windows)
DKKD Staffing —Santa Clarita, CA
Monitor and test all conference room components and functionalities at all sites on a frequent basis. This role is crucial to maintaining our high standards of…
$27 - $32 an hour
IT Help Desk Analyst
Vallarta Supermarkets —Santa Clarita, CA
Associate degree or technical certification in IT or related field preferred. Strong communication skills with both technical and non‑technical users.
$24 - $27 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Schedule:* Monday – Friday | Day Shift.
$20 - $23 an hour
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in mojave, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near mojave, ca

Director Of Career Technical Education Cte jobs in Texas

Senior Technical Support Specialist jobs in San Francisco, CA

It Support jobs in Knoxville, TN

Patient Support Uvm Medical Center jobs in South Burlington, VT

Senior Technical Support Specialist jobs in Houston, TX

Senior Technical Support Specialist jobs in Alexandria, VA

Senior Technical Support Specialist jobs in Coppell, TX

Tier II Technical Support Specialist

SMS DATA PRODUCTS GROUP, INC -
Edwards, CA

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Full Job Description

SMS is looking for a Tier II Technical Support Specialist to support our ARTEMIS team. ARTEMIS VI provides comprehensive Information Technology support services to the Air Force Research Laboratory (AFRL) at Edwards Air Force Base, California. The team supports more than 500 personnel across both classified and unclassified research environments, ensuring the availability, security, and reliability of critical IT systems that enable the AFRL mission.

The contract includes a wide range of technical and administrative support functions, including Service Desk operations, Windows and Linux systems administration, SQL database administration, cybersecurity and Risk Management Framework (RMF) support, software management and testing, SharePoint administration, field services, telecommunications support, video teleconferencing (VTC), knowledge management, and process improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Provide intermediate-level software and network support and troubleshooting.
Provide support, administration, and maintenance for AFRL Rocket Lab specialized information systems.
Analyze incident(s) details, identify the root cause, and provide problem remediation.
Provide technical assistance to lower-level operators and assists programmers, systems analysts, and subject matter specialists with resolution of problems.
Document problems with technical details within the Web Help Desk ticketing system.
Escalate problem(s) to Tier III technicians for expert-level troubleshooting.
Contact and consult with the hardware vendor to remediate hardware issues.
Manually install software updates, apply Security Technical Implementation Guidelines (STIG) configurations and security patches as required.
Provide customer service with friendly, courteous, and professional oral and written communication.

Required Qualifications

A minimum of three (3) years of experience in Windows system administration and/or technical support.
In-depth knowledge and experience with all phases of operating systems, hardware, software applications, and networking concepts.
MD-102 (Microsoft Windows Endpoint Administrator Associate) Certification or CompTIA A+ 220-1101 and 220-1102.
DOD 8140 IAT-II certification (CompTIA Security+CE).
DoD Interim Secret security clearance or higher.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Quick Apply

Refine Your Search

help desk technician jobs in mojave, ca

Tier II Technical Support Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in mojave, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected