Top 10 Remote help desk Jobs in Moncks Corner, Sc

Level 2 IT Technician
Stasmayer, Incorporated —North Charleston, SC
- $55,000 - $75,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health savings account
- Health insurance
Quick Apply
IT Contractor (Level 1/2)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $35 - $60 an hour
- Contract
- Hybrid work
- Computer literacy
- English
- Mid-level
- Mileage reimbursement
- Work from home
Quick Apply
IT Contractor (Level 2/3)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $50 - $75 an hour
- Contract
- Hybrid work
- English
- Mid-level
- Windows
- Mileage reimbursement
- Work from home
Quick Apply
SERVICE DESK TECHNICIAN
Cantey Technology Consulting, LLC —North Charleston, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
IT Service Desk Specialist – Level III – CHARLESTON
Systems Plus —Goose Creek, SC
- Email
- 6 years
- Mid-level
- Office
Customer Service Engineer (VA ESOM - IRP)
Kentro —North Charleston, SC
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
10d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —North Charleston, SC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
SYSTEMS ENGINEER CHARLESTON
Cantey Technology Consulting, LLC —North Charleston, SC
- Full-time
- 5 years
- Research
- Mid-level
- Mileage reimbursement
- Paid holidays

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IT Contractor (Level 1/2)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
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Level 2 IT Technician

Stasmayer, Incorporated -
North Charleston, SC

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Computer operation
Customer communication
Azure
Software troubleshooting
Wireless Access Point implementation
Wireless network configuration
Equipment troubleshooting
English
Windows
Network infrastructure
Managing clients in a customer support role
Internal employee customer service
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Virtualization
Azure AD
Server virtualization
Networking equipment (troubleshooting support)
VMware
Desktop administration
System security
Active Directory management
IT department experience
Help desk
Network security

Full Job Description

Stasmayer is seeking a skilled and motivated Level 2 IT Technician to join a high-performing support team. This role provides technical support to both external clients and internal staff, playing a key part in maintaining reliable and efficient IT operations.

Overview:

The Level 2 IT Technician is responsible for diagnosing and resolving complex issues within the IT support environment, including handling escalated tickets from lower support tiers. This role requires consistently delivering high‑quality service while meeting defined service standards and performance metrics such as response time, resolution time, and customer satisfaction. In addition to hands‑on support, the position leverages automation and AI‑driven tools to improve efficiency, reduce repeat incidents, and streamline common support scenarios across all clients.

Principal Responsibilities:

Provide Level 2 technical support for client systems, including workstations, servers, and line‑of‑business applications
Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments
Handle escalated support requests from Level 1 technicians and drive issues to resolution
Utilize RMM (Remote Monitoring and Management) tools to proactively monitor, troubleshoot, and remediate issues
Meet or exceed internal Service Level Agreements (SLAs), maintaining 80% attainment or higher
Respond to and resolve incidents in accordance with defined SLA targets and operational standards
Accurately document work performed and record time entries daily in the PSA (Professional Services Automation) system
Identify opportunities to reduce repeat incidents through improved processes, automation, and AI‑enabled tooling

Principal Requirements:

Prior help desk or technical support experience, or equivalent hands‑on IT experience
Proven ability to manage and prioritize multiple customer requests throughout the day
Professional demeanor with a strong focus on customer satisfaction
Excellent written and verbal communication skills
Experience with wireless access point (AP) networking and troubleshooting
Hands‑on experience deploying and supporting Windows Server and Windows desktop operating systems
Experience configuring and troubleshooting networking and security devices (Cisco, SonicWALL, WatchGuard, HP, or comparable platforms)
Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
Working knowledge of Azure Active Directory
Experience with virtualization platforms such as VMware and Hyper‑V
Azure Virtual Desktop experience is a plus
macOS support experience is a plus
Experience supporting medical or law firm IT environments is a plus

Essential Interpersonal & Professional Skills:

Strong interpersonal skills with the ability to build trust and rapport with clients and colleagues
Positive, team‑oriented attitude with a commitment to professionalism
Customer‑first mindset and a desire to continuously improve the client experience
Ability to proactively communicate status updates and clearly set expectations with clients
Strong problem‑solving skills, with the ability to analyze complex issues and evaluate multiple solutions
Exceptional organizational skills and attention to detail
Ability to multitask effectively and work efficiently in a fast‑paced environment
Composed, level‑headed, and professional under pressure or during high‑impact incidents
Commitment to quality, accountability, and continuous improvement

Certifications:

A successful candidate may have, but is not required to have, one or more of the following CompTIA certifications, A+, Network +, Security+
A successful candidate may have, but is not required to have, Microsoft certifications in M365, Azure, or other MS products.
A successful candidate may have, but is not required to have, other industry standard certifications in networking or product specific technologies.

Essential Physical & Work Requirements:

Ability to lift and carry equipment weighing up to 50 pounds
Ability to stand, bend, climb, and perform physical tasks for extended periods, up to a full workday as needed
Ability to work on ladders and safely access equipment in various physical environments
Ability to operate computers, tools, and other equipment required to perform job duties
Ability to process information efficiently using computer systems and related technology
Ability to read, write, and communicate effectively in English to accurately complete documentation and interact with clients and team members
Ability to communicate courteously and professionally with customers, employees, and vendors
Ability to work flexible hours or varied schedules when required to support operations

Growth & Career Path:

This role offers opportunities for technical growth, exposure to advanced systems, and advancement within the organization. Industry certifications are promoted and valued and every tech has a personal learning pathway to get additional industry certifications.

Stasmayer is a culture of caring. A company with a purpose and a drive to serve their customers and team members. Every team member is resourced to perform their role well.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Ability to Commute:

North Charleston, SC 29418 (Required)

Work Location: In person

Quick Apply

Refine Your Search

remote help desk jobs in moncks corner, sc

Level 2 IT Technician

IT Contractor (Level 1/2)

IT Contractor (Level 2/3)

SERVICE DESK TECHNICIAN

IT Service Desk Specialist – Level III – CHARLESTON

Customer Service Engineer (VA ESOM - IRP)

IT Help Desk Tier 1 - Bilingual

SYSTEMS ENGINEER CHARLESTON

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