Care coordinators (ie case managers) work with clients out in their homes and/or community, working on several different things, in various settings. We have both child/youth and adult care coordinator positions.
Care coordinators duties include, but are not limited to, teaching, modeling, and skill building, obtaining resources, assisting clients to appointments, responding to crises, and collaborating with other agencies. As a result, every day is something new. Due to the travel, this position includes a company car. The position is full time, but hours can be somewhat flexible. Great benefits including health, vision, dental, life insurance, paid holidays, vacation and sick leave, and retirement.
Duties and responsibilities
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Provide holistic, person-centered care with emphasis on personal strengths, skill acquisition, and harm reduction, while using stage-wise and motivational approaches that promote active participation by the individual in decision making and self-advocacy in all aspects of services and recovery/resiliency.
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Use interventions, based on individual strengths and needs, to develop interpersonal/social, family, community, and independent living functional skills including adaption to home, school, family and work environments when the natural acquisition of those skills is negatively impacted by the individual’s mental illness and/or substance use disorder.
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Facilitate and support recovery/resiliency through activities including: defining recovery/resiliency concepts in order to develop and attain recovery/resiliency goals; identifying needs, strengths, skills, resources and supports and teaching how to use them; and identifying barriers to recovery/resiliency and finding ways to overcome them.
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Provide services that result in positive outcomes including but not limited to the following areas: employment/education, housing, social connectedness, abstinence /harm reductions, decreased criminality/legal involvement, family involvement, decreased psychiatric hospitalizations, and improved physical health.
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Work collaboratively with the individual on treatment goals and services including the use of collaborative documentation as a tool to ensure that individuals are active in their treatment.
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Provide information and education in order to learn about and manage mental illness/serious emotional disturbance and/or substance use disorders including symptoms, triggers, cravings and use of medications.
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Reinforce the importance of taking medications as prescribed and assist the individual to make medication concerns regarding side effects or lack of efficacy known to prescriber.
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Build skills for effective illness self-management including psychoeducation, behavioral tailoring for medication adherence, wellness/recovery planning, coping skills training and social skills training.
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In conjunction with the individual, family, significant others and referral sources, identifying risk factors related to relapse in mental illness and/or substance use disorders and develop a plan with strategies to support recovery and prevent relapse.
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Make efforts to ensure that individuals gain and maintain access to necessary rehabilitative services, general entitlement benefits, employment, housing, schools, legal services, wellness or other services by actively assisting individuals to apply and follow up on applications, and to gain skills in independently accessing needed services.
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Ensure communication and coordination with and between other interested parties such as service providers, medical professionals, referral sources, employers, schools, child welfare, courts, probation/parole, landlords, and natural supports.
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Ensure follow through with recommended medical care including scheduling appointments, finding financial resources, and arranging transportation when individuals are unable to perform these tasks independently.
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Develop and support wellness and recovery goals in collaboration with the individual, family and/or medical professionals, including healthy lifestyle changes such as healthy eating, physical activity, and tobacco prevention and cessation; and coordination and monitoring of physical health and chronic disease management.
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Assist to develop natural supports including identification of existing and new natural supports in relevant life domains.
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In coordination with the treatment team, improving skills communication, interpersonal relationships, problem solving, conflict resolution, stress management, and identifying risky social situations and triggers that could jeopardize recovery.
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Provide family education, training, and support to develop the family as a positive support system to the individual. Such activities must be directed toward the primary well-being and benefit of the individual.
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Help individuals develop skills and resources to address symptoms that interfere with seeking or successfully maintaining a job, including but not limited to, communication, personal hygiene, dress, time management, capacity to follow directions, planning transportation, managing symptoms/cravings, learning appropriate work habits, and identifying behaviors that interfere with work performance.
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Build skills associated with obtaining and maintaining success in school, when applicable, such as communication with teachers, personal hygiene and dress, age appropriate time management, capacity to follow directions and carry out school assignments, appropriate study habits, and identification of behaviors that interfere with school performance.
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Build personal self-care and home management skills associated with achieving and maintaining housing in the least restrictive setting by addressing issues like nutrition, meal preparation, household maintenance including house cleaning and laundry, money management and budgeting, personal hygiene and grooming, identification and use of social and recreational skills; use of available transportation and personal responsibility.
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Support individuals in crisis situations including locating and coordinating resources to resolve the crisis if available.
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Ensure clients have access and are aware of the Crisis Hotline to contact if they are unable to contact care coordinator.
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Complete all necessary documentation in a timely manner
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Complete other duties as required by the position and/or as assigned by the immediate supervisor or the Chief Executive Officer
Qualifications
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Education/Experience – Requires combination of education and/or work in the helping services arena with the age group intended to serve as a care coordinator. Eligibility requirements are:
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A QMHP as defined by the State;
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A bachelor’s degree in a human services field, which includes social work, psychology, nursing, education, criminal justice, recreational therapy, human development and family studies, counseling, child development, gerontology, sociology, human services, behavioral science and rehabilitation counseling;
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An individual with any four year degree and two years of qualifying experience;
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Any four year combination of higher education and qualifying experience, or
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An individual with four years of qualifying experience.
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Skills/Abilities- Effective oral and written communication
Working conditions
General Conditions- Work may be performed in office type settings where answering phone and using computers and other technology should be expected.
Special conditions -Meetings with clients outside the office are common and may require ability to tolerate prolonged exposure to smoke and pets.
Physical requirements
General Conditions- Job duties may require sitting or standing for long periods of time. Travel, with some trips requiring several hours in a vehicle, should be expected. Minor lifting and moving may be expected requiring ability to lift up to 20 pounds.
No special conditions apply.
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