Top 1 Front desk manager hotel Jobs in Monmouth, Il

Hotel Front Office Manager
Holiday Inn Express Galesburg —Galesburg, IL
- $18 - $21 an hour
- Full-time
- Word processing
- Mid-level
- Windows
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Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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13d
Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges,…
$44,000 - $46,000 a year
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Hotel Front Office Manager

Holiday Inn Express Galesburg
Galesburg, IL

Quick Apply

Job Details

Full-time
$18 - $21 an hour

Qualifications

Customer communication
Staff supervision
Team leadership
Word processing
Spreadsheets
Windows
High school diploma or GED
Front desk
Productivity software
Hotel and accommodations guest complaints handling

Full Job Description

Job Summary:
We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Compensation: $18 - $21 hourly

Key Responsibilities:

Led and trained front desk staff, and managed shift schedules.
Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
Handle confidential guest information with integrity.
Resolve guest complaints and requests in a friendly, professional manner.
Ensure the lobby and common areas are clean and welcoming.
Manage cash drawer contents and transactions during shifts.
Coordinate with Housekeeping/Maintenance to ensure room readiness.
Process payments (cash, debit, credit) and check-outs, resolving any charges.
Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
Supervise staff performance and complete performance reviews.
Assist guests with directions and information about the property and local areas.
Perform administrative duties such as filing and updating records.
Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
Complete other duties as assigned.

Requirements:

Minimum 2 years of hospitality experience.
Minimum 2 years of front desk experience.
At least 1 year of supervisory experience, preferably in hospitality.
Proficiency in Windows OS and company-approved spreadsheets and word processing.
Strong verbal and written communication skills.
Ability to handle guest complaints and resolve issues promptly.
Ability to manage time effectively in high-pressure situations.
High school diploma or equivalent.

Physical Demands:

Regularly required to walk, stand, and use hands to reach.
Frequently required to stoop, kneel, crouch, or crawl.
Must be able to lift and move up to 50 pounds occasionally.

Quick Apply

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Hotel Front Office Manager

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