Top 24 Help desk Jobs in Monroe, Mi

IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
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Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
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IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
- From $51,896 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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IT Field Technician
S&G Stores —Sylvania, OH
- $22 - $28 an hour
- Overtime
- Mid-level
- Windows
- Microsoft Office
- Fuel discount
IT Specialist
Harbor, Inc. —Toledo, OH
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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Technical Support Level 2
Flyght —Toledo, OH
- $50,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
Partner Hero / Technical Support Level 1
Flyght —Toledo, OH
- $43,000 - $50,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
GxP Lab Computing Analyst
Zifo —Wyandotte, MI
- $75,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
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3d
Control Room Operator
Pollard Banknote Limited —Ypsilanti, MI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Profit sharing
- Tuition reimbursement
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11d
Brainiac - Tier 3
Buckeye Broadband —Northwood, OH
- Overtime
- Mid-level
- Windows
- High school diploma or GED
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5d
Technical Support Engineer - ES
Tokyo Electron Limited —Taylor, MI
- Full-time
- Office
- 8 years
- Ability to sit for extended periods
2d
Medical Director – Strong Technical Support
Desort —Toledo, OH
- $100,000 - $200,000 a year
- Online Application
- Medical-surgical
- Medical-Surgical
- Senior level
- Relocation assistance
- Health insurance
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Veterinarian – Strong Technical Support
Desort —Toledo, OH
- $100,000 - $200,000 a year
- Online Application
- Mid-level
- Medical-surgical
- Communication skills
- Continuing education credits
- Relocation assistance
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Epic Principal Trainer - Cupid Radiant - Remote
ProMedica Shared Services, LLC —Toledo, OH
- $32,240 - $88,296 a year
- Full-time
- Remote
- Mid-level
- Residential
- IT
- Health insurance
- Dental insurance
Quick Apply
13d

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Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
Participate in client calls, internal meetings, and technical training. This is an entry-level position focused on desktop support, client service, and…
$36,000 - $40,000 a year
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11d
Help Desk Technician (Tier 1)
CNWR —Toledo, OH
Stay current on CNWR tools, processes, and modern technology standards. Basic comprehension of computer networking. Experience with a ticketing platform.
$20 - $23 an hour
Quick Apply

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In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Columbus, OH
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

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help desk jobs near monroe, mi

IT Support Associate I

Expeditors -
Romulus, MI

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Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Life insurance

Qualifications

Customer communication

Full Job Description

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsbilities

Technical Expertise - Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.
Communication & Leadership - Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context
Customer Service Mindset - Escalate complex issues promptly to senior technicians or relevant
teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline
Critical Thinking - Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.
Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance
requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.
Vendor and Financial Acumen - Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff

Qualifications

Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity

Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
Software - Office, Exchange, SharePoint
Effective problem solving skills
Ability to handle multiple tasks/projects
Demonstrated customer service skills and proven interpersonal skills
Good communication skills
Inquisitive and exploratory mind-set
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

help desk jobs in monroe, mi

IT Support Associate I

Help Desk Technician I

Help Desk Technician (Tier 1)

IT Specialist - Vocational

IT Field Technician

IT Specialist

Technical Support Level 2

Partner Hero / Technical Support Level 1

GxP Lab Computing Analyst

Control Room Operator

Brainiac - Tier 3

Technical Support Engineer - ES

Medical Director – Strong Technical Support

Veterinarian – Strong Technical Support

Epic Principal Trainer - Cupid Radiant - Remote

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