Top 2 Help desk technician i Jobs in Monroe, Mi

Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
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Technical Admin (Onsite in Holland, OH)
Velocity A Managed Services Company —Holland, OH
Maintaining constant communication with technicians, field operations, and internal support teams. CompTIA A+ certification preferred but not required.
IT Support Specialist
Robert Half —Ann Arbor, MI
Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.
$22.80 - $26.40 an hour
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IT Help Desk Technician I
Ace Electric —Plain City, OH
License: Valid state driver's license as required by job conditions or by the company. The IT Help Desk Technician I will serve as the first point of contact…
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IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
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Help Desk Technician I

Rudolph Libbe Group -
Walbridge, OH

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Job Details

Qualifications

High school diploma or GED

Full Job Description

Job Location
Walbridge, OH
Job Category
Information Systems

The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.
Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction, renovation, and long-term facility management, ensuring seamless service and exceptional results. At RLG, we pride ourselves on a safety-first culture, collaborative approach, and commitment to quality, making us one of the top contractors in the nation.
We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position serves as the first point of contact for technology-related issues, providing foundational troubleshooting, device setup, and user support across the organization

JOB RESPONSIBILITIES

Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system.
Provide Help Desk support and resolve problems to the end user’s satisfaction.
Effectively triage and troubleshoot hardware, software, and network issues.
Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system.
Install, configure, and maintain computer systems, mobile equipment, and peripherals.
Assist with onboarding and offboarding of associates, including setup and equipment provisioning.
Maintain inventory of all assets and ensure proper tracking.
Imaging and configuration of Windows and MacOS PC’s/workstations.
Configuration of mobile devices including Phones, Tablets, and MiFi’s.
Document internal procedures
Install, test, and configure new workstations, peripheral equipment, and software
Provide training to new users
Maintain inventory of all equipment, software, and software licenses
Escalate issues in a timely manner to the proper technician
Verify users and computers are assigned to proper groups
Perform timely workstation hardware and software upgrades as required
Travel to other company offices and job sites as needed to support end-users
Other duties as assigned by supervisor

SKILLS

Ability to work independently and as part of a team.
Customer service mindset with a focus on user satisfaction
Excellent problem-solving and communication skills.
Fundamental understanding of networking, TCP/IP, DNS, DHCP.

EDUCATION/EXPERIENCE

Experience imaging, troubleshooting, and configuration of computers and mobile devices.
Strong knowledge of Windows, MacOS, iOS, and Android operating systems.
A minimum of a high school degree is required. Some college education would be a plus.
Customer service or technical support experience beneficial.

Interested parties should apply on our website at www.rlgbuilds.com/careers.

The Rudolph/Libbe Companies, Inc. is an Equal Employment Opportunity Employer.

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help desk technician i jobs in monroe, mi

Help Desk Technician I

Help Desk Technician (Tier 1)

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