About ZI Bloom
ZI Bloom is a modern, growth driven medical aesthetics clinic focused on delivering exceptional patient results and an elevated experience. We specialize in injectables, skin treatments, and customized aesthetic plans. Our culture values ownership, performance, and patient care.
This is not a passive front desk role. This is a growth driver position.
Position Overview
20-25hrs a week
The Front Desk Coordinator is responsible for driving bookings, retention, and patient experience. You will serve as the first impression of the clinic while actively contributing to daily revenue goals.
This role requires proactive outreach, follow up, and strong communication skills. If you are confident on the phone, enjoy connecting with people, and are motivated by performance metrics, this role is for you.
Key Responsibilities
Patient Experience
Welcome patients warmly and professionally
Create a luxury, organized, seamless front desk experience
Ensure every patient is rebooked before leaving
Lead Conversion and Outreach
Answer inbound calls, texts, and online inquiries promptly
Convert inquiries into booked consultations
Make a minimum of 30 outbound calls per day to:
- Follow up with new leads
- Reactivate past patients
- Confirm appointments
- Promote current specials and events
- Execute additional daily touch points including text follow ups, email follow ups, and review requests
Revenue and Retention
Educate patients on memberships, packages, and promotions
Support retail recommendations
Track and improve booking and rebooking percentages
Help reduce no show rates through confirmation workflows
Administrative
Manage scheduling in EMR system
Collect payments and handle POS transactions
Maintain accurate patient documentation i.e. Consents and Patient information is updated before patients see the providers.
Track daily KPIs as directed by leadership
Performance Expectations
Minimum 30 outbound calls per day
Daily lead follow up completion
Strong call to booking conversion rate
High rebooking percentage
Positive patient reviews and feedback
Qualifications
Customer service experience required
Sales, hospitality, or med spa experience preferred
Comfortable making outbound calls and handling objections
Confident discussing pricing and promotions
Highly organized and detail oriented
Self motivated and performance driven
Available morning, afternoons, evenings and some weekends
Compensation
Hourly pay based on experience
Performance bonuses tied to booking and retention metrics
Employee discounts on services and products
Pay: $15.00 - $20.00 per hour
Application Question(s):
- Please describe a situation where a customer wasn't happy and how you handled it. How many hour are you wanting a week?
Work Location: In person
