Top 25 Call center quality analyst Jobs in Monroe Nc

User Access Management Analyst
Pacific Life —Charlotte, NC
- $40.89 - $49.97 an hour
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Full Time Call Center Representative - work hybrid
TRANZACT —Monroe, NC
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
5d
Security Operation Center Analyst $22/hr
Sunstates Security —Charlotte, NC
- $22 an hour
- Weekends as needed
- Word processing
- Research
- Mid-level
- Paid holidays
- Health insurance
10d
User Access Management Analyst
Pacific Life Insurance Company —Charlotte, NC
- $40.89 - $49.97 an hour
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Transformation Analyst (Resupply & Patient Experience)
Respire Homecare Services —Charlotte, NC
- $75,000 - $85,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Licensed Health Insurance Sales Agent - WORK FROM HOME
TRANZACT —Charlotte, NC
- From $18 an hour
- Full-time
- Remote
- Spanish
- English
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Security Compliance, Audit & Technical Architecture Manager
Accenture —Charlotte, NC
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- Salesforce
- Paid holidays
- Disability insurance
12h
Supply Chain Healthcare Logistics Management Consulting Manager
Accenture —Charlotte, NC
- $87,400 - $293,800 a year
- Full-time
- Oracle
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Data Analyst
Tillster —Charlotte, NC
- $115,000 - $145,000 a year
- Full-time
- Hybrid work
- 5 years
- SQL
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Manager of GTM Planning & Operations
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- 1 year
- Free parking
- Disability insurance
Quick Apply
7d
Child-Led, Play-Based Board Certified Behavior Analyst (BCBA/LBA)
Elevated Kids Llc —Charlotte, NC
- $75 - $85 an hour
- Part-time
- Mid-level
- Experience working with children
- Preschool
- Continuing education credits
- Health insurance
Quick Apply
Salesforce Data Cloud & AI Architect Senior Manager
Accenture —Charlotte, NC
- $122,700 - $302,400 a year
- Full-time
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)
Accenture —Charlotte, NC
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance

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User Access Management Analyst

Pacific Life -
Charlotte, NC

Apply Now

Job Details

Full-time
$40.89 - $49.97 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Benefits from day one
Life insurance

Qualifications

IT service management
Metrics Reporting
Data management
Continuous improvement
Agile
Identity and access management (IAM) solutions
Standard operating procedures (SOPs)
Project stakeholder communication

Full Job Description

Job Description:

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Analyst who will be responsible for day-to-day execution of user provisioning, deprovisioning, and access modification activities across enterprise platforms.

In this role, you will be responsible for the security of our systems and data, assisting with controlling and supporting these resources to ensure the right people have access to the right resources at the right times. You will also collaborate and coordinate with end users within all Pacific Life divisions and business lines, other technologists and support staff to ensure service level agreements are met while keeping compliance and conformance to standards as top of mind. Finally, you will work to improve and track the maturity of the UAM services by showcasing the customer experience, productivity, accuracy/quality, and resiliency.

We’re actively seeking a talented UAM Analyst to join our User Access Management team in Charlotte, North Carolina. This is a hybrid role, working in the office 4 days per week/1 day remote.

Standard business hours with rotating off hours on-call support.

How you’ll help move us forward:

Grant and / or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.
Apply the principle of least privilege by way of administration of giving individual users within Pacific Life’s systems access to the tools they need at the right time and for the right purpose.
Comply with and enforce Pacific Life’s security control policies and procedures as they relate to access to resources, applications, systems, data and infrastructure in order to protect resources and sensitive information from cyber threats and to meet regulatory requirements.
Define best practice and development for automation of user access management using tools and technologies to streamline granting and revoking access to resources.
Monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.
Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.
Regularly review and update Pacific Life’s user access management operational policies and procedures to ensure they comply with any changes in Pacific Life’s Enterprise Information and Security Policy and Access Management Standard.
Partner with internal business and technical teams to ensure the user experience is top-notch while still fulfilling our IAM policies and standards.
Assist with UAM program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues.

The experience you bring:

1-5 years Information Security experience, with knowledge of directory services, ITSM, and IAM platforms (e.g. MS Active Directory, MS Entra ID, ServiceNow, CyberArk, SailPoint)
Detailed knowledge and experience in general security practices, including Identity and Access Management.
Strong analytical, problem solving/troubleshooting, and data management skills.
Ability to follow Standard Operating Procedures (SOP) in an agile environment.
Proven ability to influence and build partnerships with business stakeholders, including at senior management levels, in multi-cultural environments.
Ability to create meaningful metrics and documentation to provide insights to drive the UAM program forward.
Ability to demonstrate continuous improvement.

What makes you stand out:

BA/BS in Information Systems, Computer Science, Data Management or related field
CISSP, CISM, CISA or other relevant security certifications
PowerShell scripting experience preferred

#LI-TB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$40.89 - $49.97

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Apply Now

Refine Your Search

call center quality analyst jobs in monroe nc

User Access Management Analyst

Full Time Call Center Representative - work hybrid

Security Operation Center Analyst $22/hr

User Access Management Analyst

Transformation Analyst (Resupply & Patient Experience)

Licensed Health Insurance Sales Agent - WORK FROM HOME

Security Compliance, Audit & Technical Architecture Manager

Supply Chain Healthcare Logistics Management Consulting Manager

Senior Data Analyst

Manager of GTM Planning & Operations

Child-Led, Play-Based Board Certified Behavior Analyst (BCBA/LBA)

Salesforce Data Cloud & AI Architect Senior Manager

Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)

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