Apache Camping Center, an established and respected RV dealership located in Everett, Washington has an immediate opportunity for an experienced, ambitious and customer-service oriented Warranty Advisor to join our award-winning team! This position is responsible for facilitating the warranty claims process, start to finish. Schedule is Tuesday – Saturday 8:00 AM – 5:00 PM. Compensation is commensurate with experience.
What We’re Looking For:
- Must have warranty experience
- Self-motivated and highly organized
- Positive attitude and strong work ethic
- Solutions focused - ability to problem solve
- Natural multi-tasker with a focus on accuracy
- Excellent customer service
- Strong computer skills and technological savvy
- Ability to establish excellent working relationships with external vendors and co-workers
- Valid driver’s license in good standing
Duties Include:
- Generation of warranty claims
- Check In/inspection of new units, properly noting missing or damaged items on dealer acceptance forms, and returning completed forms to factories within designated timeframes
- Negotiate repair times and goodwill assistance from manufacturers
- Parts research, ordering and receiving, and returns
- Write/close work orders, ensuring all documentation is accurate and complete
- Maintain up-to-date knowledge of recalls and ensure technical service bulletins are performed on all units
- Provide warranty education and assistance to customers throughout their warranty term
- Source external repair companies and mobile techs as required
- Warranty payment reconciliation
- Assist with customer check-ins, answering phones, and parts inventories
- Assist sales department with special orders as needed
- Perform other duties as assigned
We Offer:
- Full benefits including medical, dental, vision, and pharmacy
- 401(k) with generous employer match
- Employee Assistance Program (EAP)
- Paid time off (PTO)
- Holiday pay
- Fun and fast paced work environment
- Occasional overtime
- Work/life balance
- Bi-weekly pay
- & more!
Selected candidates must be willing to submit to a background check and possess a valid driver’s license in good standing.
Ready to begin your new career adventure? Apply today!
About Our Company
Apache Camping Center is a leading family owned enterprise specializing in the sale of RV’s and their related products and services in the Pacific Northwest. Apache Camping Center opened its doors in 1971 in Portland, Oregon and later expanded to 3 locations in Washington – Tacoma, Everett, and Kitsap. We have earned the reputation of excellence by providing A+ customer service. This success is attributed to our most valuable asset – our exceptional sales and service teams. A desire to serve others is an essential part of our culture. We hire and retain individuals who share this belief.
To learn more, please visit www.apachecamping.com
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Apache Camping Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Everett, WA 98204: Relocate before starting work (Required)
Work Location: In person
