We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.
Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our core values - Trust, Respect, Development, Adaptability, and Sustainability – guide everything we do.
POSITION SUMMARY
The Senior Community Manager is responsible for the daily oversight of property operations across a portfolio of affordable and market-rate housing communities. This includes administration, annual certification compliance, financial management, full occupancy of the units, and maintenance of properties within the portfolio. This position plays a critical external-facing role, serving as a primary liaison with City partners and local agencies. The Senior Community Manager prepares and present reports, provides operational updates, and represents the organization in meetings and public forums. The Senior Community Manager lives off-site and is available for after-hours emergencies.
RESPONSIBILITIES
COMPLIANCE
- Ensure resident files and Yardi data are maintained in full compliance with regulations and company standards.
- Review, process and approve all resident notices related to certifications and recertification.
- Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and oversight stays at locations away from the employee’s home.
- Maintain property waiting list and ensure timely processing of applications.
- Ensure applications for housing are processed.
- Complete annual recertifications within established timelines.
PROPERTY OPERATIONS
- Oversee marketing and advertising of vacancies and maintain high occupancy levels by monitoring market conditions.
- Ensure that all appropriate resident notices are prepared and served in accordance with lease requirements.
- Conduct regular inspections of grounds, buildings, and units.
- Manage office supply inventory and work closely with staff to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
- Ensure work orders are processed in Yardi within established timelines.
- Maintain high occupancy levels by keeping informed of market conditions
- Understanding of competitive pricing, utilizing appropriate marketing sources
- Demonstrating the value in our communities to prospective and current residents
- Balance lease renewals and absorption of new residents to optimize revenue.
FINANCIAL
- Accurately account for and balance petty cash in accordance with company policies and procedures.
- Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
- Prepare the management-required month-end reports.
- Manage accounts receivable and ensure past resident balance due receivables are turned over to collection agencies.
- Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
- Prepare annual operating budgets and monitor financial performance.
HUMAN RESOURCES
- Train, mentor, and evaluate staff members under his/her direction.
- Manage interviewing, scheduling, timekeeping, performance, evaluations, and disciplinary actions.
- Maintain accurate payroll records, review and approve timecards, commissions, and incentive payments.
- Collaborate effectively with internal departments and support the development of team goals and performance metrics.
CUSTOMER SERVICE
- Handle resident concerns with professionalism, maturity, and timeliness.
- Create a welcoming, community-focused environment that fosters positive resident engagement.
RESIDENT PROGRAMS
- Designs, implements, and manages appropriate resident programs and is responsible for their ongoing success.
COMMUNITY RELATIONS
- Build and sustain strong relationships with City staff, regulatory agencies, and local partners.
- Represent Quality Management Group in City-led meetings, community events, and stakeholder discussions.
- Respond promptly and professionally to inquiries from City officials and community stakeholders.
REPORTING & PRESENTATION
- Prepare formal operational, financial, compliance, and community-impact reports for City Partners and oversight agencies.
- Deliver presentations to City councils, housing authorities, and partner organizations, communicating property performance and program outcomes clearly and confidently.
- Create visual materials (slide decks, summaries, performance dashboards) for public and semi-public meetings.
- Ensure accuracy, clarity, and transparency in all externally distributed materials.
- Translate technical or compliance information into audience-appropriate, easy-to understand language.
GENERAL
- Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
- Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Sr. Community Manager based on the staffing needs and size of the community.
- All references to compliance, affordability, tax credit, tenant selection plans, AFHM plans, etc., are for communities that have some type of affordability covenants and do not apply to market-rate communities.
- This position may require the availability of working some nights, weekends and occasional holidays based upon the needs of the community.
- Other duties as assigned.
ESSENTIAL SKILLS
- Strong public-speaking and presentation skills; able to communicate effectively with City officials, community partners, and diverse groups.
- Excellent verbal and written communication skills
- Skilled in preparing formal reports and summarizing operational or compliance data for external audiences.
- Strong leadership skills; able to mentor, motivate, and hold team accountable.
- Ability to work with individuals and families from diverse backgrounds.
- Highly organized, strong time-management skills, and able to prioritize and delegate effectively.
- Ability to perform well in high-stress situations and exercise sound judgement.
- Proficiency in Outlook, Word, Excel, Internet applications, and Yardi Property Management Software.
- Demonstrates initiative, professionalism, integrity, and discretion in all responsibilities.
EXPERIENCE
- High school diploma or equivalent required; Bachelor’s degree in business or related field preferred.
- Minimum 3-5 years of affordable/conventional property management experience, managing 150+ units.
- Minimum 3 years of supervisory experience.
- Minimum 3 years of customer service experience.
- Experience preparing written reports and delivering presentations to government agencies or similar external bodies strongly preferred.
- Prior public speaking, community engagement, or stakeholder-facing communication required.
- Experience with property operating budgets, variance analysis, and financial reporting.
- Proficiency with Yardi property management software is required
PHYSICAL REQUIREMENTS
- 5-7 hours of sitting, reading and typing daily
- 1-3 hours of walking daily
- Operates Computer requiring the use of hands/fingers
- Occasional bending, reaching, kneeling and/or crouching
- Regular lifting of up to 30 pounds
- Occasional climbing of stairs
- Specific vision requirements include close vision, distance vision and color vision.
- Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.
