Top 14 Front office manager hotel Jobs in Monterey, Ca

Front Desk Manager
Hyatt Vacation Club at Highlands Inn —Carmel-by-the-Sea, CA
- $70,304 - $72,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Office Manager - The Inn at Spanish Bay
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Driver's License
- Accounting
- Computer skills
- Health insurance
- Dental insurance
9d
Assistant Front Office Manager
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
2d
Front Office Supervisor
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Front Desk
Watsonville Hampton —Watsonville, CA
- Part-time
- Computer literacy
- Basic math
- Hotel
Front Desk Agent
Holiday Inn Express and Suites —Marina, CA
- $18 - $20 an hour
- Part-time
- Writing skills
- Basic math
- Hotel
- 401(k)
- Employee assistance program
Quick Apply
4d
Front Office Supervisor (FT) - Cypress Inn
Schulte Hospitality Group —Carmel-by-the-Sea, CA
- $27 - $29 an hour
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Front Office-Agent
Bernardus Lodge and Spa —Carmel Valley, CA
- $22.66 an hour
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Front Desk Agent - Big Sur
Guest Services, Inc. —Big Sur, CA
- $16.90 an hour
- Full-time
- Computer literacy
- English
- Ability to climb stairs
12d
Front Desk Agent
LOTUS MANAGEMENT INC —Watsonville, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Desk Agent
Bernardus Lodge & Spa —Carmel Valley, CA
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
5d
Front Desk Agent
Seascape Beach Resort —Aptos, CA
- $18 - $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply

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Front Office Manager - The Inn at Spanish Bay
Pebble Beach —Pebble Beach, CA
Valid California driver's license. Keep front desk staff informed of VIP and group schedules and any other special arrangements.
$84,500 a year
9d
Assistant Front Office Manager
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure…
$70,304 - $75,000 a year
2d

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Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
From $20 an hour
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4d
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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Front Desk Manager

Hyatt Vacation Club at Highlands Inn -
Carmel-by-the-Sea, CA

Apply Now

Job Details

Full-time
$70,304 - $72,000 a year

Qualifications

Driving
Task prioritization
Negotiation

Full Job Description

*Salary Range $70,304 - $72,000 + bonus eligible*

*Driving is required for this position; screening will be required.*

*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience
oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
oDevelops specific goals and plans to prioritize, organize, and accomplish your work.
oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
oEncourages and building mutual trust, respect, and cooperation among team members.
oServing as a role model to demonstrate appropriate behaviors.
oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oResponds to and handles guest problems and complaints.
oSets a positive example for guest relations.
oEmpowers employees to provide excellent customer service.
oObserves service behaviors of employees and provides feedback to individuals.
oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
oEnsures employees understand customer service expectations and parameters.
oInteracts with guests to obtain feedback on product quality and service levels.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
oImplements the customer recognition/service program, communicating and ensuring the process.
oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
oSupervises same day selling procedures to maximize room revenue and control property occupancy.
oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.
oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
oParticipates in employee progressive discipline procedures.
Additional Responsibilities
oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
oAnalyzes information and evaluating results to choose the best solution and solve problems.
oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
oPerforms all duties at the Front Desk as necessary.
oRuns Front Desk shifts whenever necessary.
oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Refine Your Search

front office manager hotel jobs in monterey, ca

Front Desk Manager

Front Office Manager - The Inn at Spanish Bay

Assistant Front Office Manager

Front Office Supervisor

Front Desk

Front Desk Agent

Front Office Supervisor (FT) - Cypress Inn

Front Office-Agent

Front Desk Agent - Big Sur

Front Desk Agent

Front Desk Agent

Front Desk Agent

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