Top 12 Analyst tier Jobs in Monterey Ca

Service Desk Agent - HIT
Montage Health —Monterey, CA
- $32.54 - $43.53 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
11d
SOC Analyst I
AMERICAN SYSTEMS —Monterey, CA
- $38.72 - $40.00 an hour
- Full-time
- Computer Science
- Software development
- 1 year
- Retirement plan
Tier 1 SOC Analyst
Xcelerate Solutions —Seaside, CA
- $78,000 - $105,000 a year
- Computer Science
- Bachelor of Science
- Mid-level
SOC Analyst II
AMERICAN SYSTEMS —Monterey, CA
- $39 - $44 an hour
- Full-time
- Computer Science
- Mid-level
- 3 years
- Retirement plan
Cybersecurity Operations Analyst II (R-00170)
True Zero Technologies —Seaside, CA
- Full-time
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

SOC Analyst I
AMERICAN SYSTEMS —Monterey, CA
Will accept a bachelor’s degree in computer science, engineering, information technology, cybersecurity, or related field in place of the 1 year of experience.
$38.72 - $40.00 an hour
Tier 1 SOC Analyst
Xcelerate Solutions —Seaside, CA
Business Analyst I requires a BA/BS in Business, Computer Science, or a related field and a minimum of four years of experience.
$78,000 - $105,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Project Cost Analysts
ITS (Integrated Talent Strategies) —Columbus, OH
Bachelor’s degree in Business, Accounting, Finance, Supply Chain, or a related field. Solid understanding of procurement processes, policies, and tools.
$30 - $36 an hour
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for analyst tier in monterey ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

analyst tier jobs near monterey ca

Service Desk Agent - HIT

Montage Health -
Monterey, CA

Apply Now

Job Details

Full-time
$32.54 - $43.53 an hour
11 days ago

Qualifications

Computer science
Microsoft Excel
Technical support via phone
Computer Science
Phone communication
Associate's degree in computer science
Incident report management
IT system monitoring
Incident management software
In-person customer service
Mid-level
Incident Escalation
Software installation
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Productivity software
1 year
Root cause analysis
Desktop administration
Associate's degree
Bachelor's degree in computer science
Hardware diagnostics
Escalation handling
Healthcare software applications
Communication skills
Operating system installation
Ticketing system technical support

Full Job Description

Welcome to Montage Health’s application process!

Job Description:

Responds to requests for technical assistance in person, via phone, or electronically. Provides Operations & Maintenance (O&M) monitoring support, reports on issues and escalates to Subject Matter Experts (SMEs) appropriately. Serves as a SME for operational issues and is available for on-call support, as needed. Logs incidents/requests through the Montage Health IT service management ticketing system and manages/prioritizes workload. Provides first tier technical support using documented procedures and available tools in order to achieve first contact resolution. Utilizes troubleshooting techniques and tools to resolve help desk issues and follows guidelines in issuing service calls / contacts. Escalates problems when unable to make proper determination. Advises and educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies and provides input on unique or recurring customer problems. Responds to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, handheld devises, network service outages/disruptions and enterprise server outages/disruptions. Follows up on cases and requests to completion. Ability to perform appropriate diagnostics to initiate problem management workflow process. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Determines user requirements for PC hardware and software. Delivers consistently high levels of customer service. A limited degree of creativity and latitude is expected. Schedule flexibility is required.

Experience

A minimum of one (1) year of providing high volume of customer service. Experience with Microsoft Office Products (Word, Excel, Etc.). Experience with various Operating Systems. Ability to work with analysts, programmers, and hospital users to describe problems accurately and to receive and relay instructions on how to recover from software and system errors. Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly. Ability to multi-task, make independent judgments in solving problems and work as a team member. Self-motivated and ability to work on own initiative in a pressure environment. Must be a self-starter and an initiator of action. Excellent verbal and written communication skills.

Education/ Licensure/Certifications

Associates Degree in Computer Science or in a technical field with heavy emphasis on operating systems and computer hardware. A combination of experience and educational background may be substituted for a degree.

Preferences

Bachelor’s degree in Computer Science. Familiarity with hospital application systems. Experience with installing and setting up Microsoft Windows Operating System.

Equal Opportunity Employer

#LI-DNI

Assigned Work Hours:

Full time, varied day shifts.

Position Type:

Regular

Pay Range (based on years of applicable experience):

$32.54

$43.53

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.37

Hourly Night Shift Differential: $3.55

Apply Now

Refine Your Search

analyst tier jobs in monterey ca

Service Desk Agent - HIT

SOC Analyst I

Tier 1 SOC Analyst

SOC Analyst II

Cybersecurity Operations Analyst II (R-00170)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for analyst tier in monterey ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected