Top 8 Help desk support technician ii Jobs in Montvale Nj

Help Desk Technician - Level 2
Health And Wellness Partners —Upper Saddle River, NJ
- $66,000 - $72,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
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Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Help Desk Support Technician II
FORTUNE SOCIETY INC —Long Island City, NY
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
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IT Help Desk Technician II
Jazz at Lincoln Center —New York, NY
- $33.65 - $38.46 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
Help Desk Technician (College Aide II)
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $19.14 an hour
- Part-time
- Computer Science
- Office
- US work authorization
- Loan forgiveness

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Help Desk Technician - Level 2

Health And Wellness Partners -
Upper Saddle River, NJ

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Job Details

Full-time
$66,000 - $72,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Cell phone reimbursement
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off

Qualifications

IT user and group management
Data permissions
GPO
Desktop (troubleshooting support)
Access control management
IT department experience

Full Job Description

Why Join the HWP Group?

Health & Wellness Partners, LLC (HWP), is a medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care and transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. We bring clients, providers, and patients outstanding educational programming paired with innovative digital and interactive dissemination vehicles.

We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM+M Best Place to Work and an Inc. Best Workplace.

For more information, visit thehwpgroup.com.

What You Need to Know

We are looking to add a Help Desk Technician, Level II, to the Information Technology team. In this role, you will work closely with the Executive Vice President of Information Technology. You will be responsible for providing advanced technical assistance and support for computer systems, hardware, and software, using remote tools and diagnostic utilities, or performing hands-on fixes when remote tools are not appropriate. The Help Desk Technician, Level II, will establish successful working relationships with team members across all departments to ensure success.

What You’ll Do

Triage incoming requests to the Help Desk via telephone, web portal, or email to ensure courteous,timely, and effective resolution of end-user issues
Prioritize incidents and service requests to meet department-defined service-level agreements
Troubleshoot and resolve (or in rare circumstances escalate) Windows® and Microsoft® Office issues to senior team members
Troubleshoot and resolve or escalate standard company software applications (e.g., Microsoft Teams, Zoom, Adobe Suite, web browsers)
Troubleshoot and resolve or escalate VOIP phone issues
Manage end-to-end onboarding and offboarding of user accounts and/or devices
Complete server-level access tasks as assigned by senior team members
Serve as an escalation point for Level I tickets, reviewing and resolving issues that exceed L1 scope before escalating to senior team members
Manage andmaintainuser accounts and permissions in Active Directory, including group memberships, access rights, and password policies
Support endpoint security and patch management, ensuring devicesremainup to date and compliant with company standards
Maintain and contribute to the IT knowledge base, documentingresolutionsand procedures to improve team efficiency
Assistwith hardware asset management, tracking inventory, coordinating equipment procurement, and managing device lifecycle
Meet or exceed all company security standards

What You’ll Have

4+ years of related IT support experience and/or training, or equivalent combination of education and experience
Excellent customer service skills witha track recordof effective end-user communication
Excellent verbal and written communication skills
Experience with desktop operating systems, including Microsoft Windows 11 and macOS 15+
Experience with Active Directory, including user account management, group policies, and permissions
Familiarity with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
Experience with IT ticketing systems (eg, Zendesk or similar)
Experience with remote monitoring and management (RMM) tools is a plus
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is a plus
Experience with server operating systems, including Windows Server 2022+ is a plus
Familiarity with hardware-level changes to laptop computers
Solid understanding of network concepts and TCP/IP, and the ability to troubleshoot internet connectivity issues
Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications are a plus
Ability to carry/relocatecomputer equipment weighing up to 60 lbs
Ability to work independently, prioritize competing requests, and be a self-starter
Strong analytical skills and a detail-oriented approach to problem-solving
This is an in-office position. Must be able to commute to our Upper Saddle River, NJ office.

What We Offer

Immediate eligibility for all benefits, including medical, dental, vision, group term life, short-term and long-term disability
Benefits 100% company paid
401k plan employer matching contributions
Eligibility for company sponsored incentive plans
Generous PTO, including a week off in December for the holidays
Paid volunteer time off
Tuition reimbursement
On-site gym and other employee wellness initiatives
Employee Assistance Program
Comp pay or comp time for onsite weekend work
Availability of cell-phone stipends, based on business need
Leadership development training program and other career development programs
Remote and hybrid work schedule options
Office locations in Upper Saddle River NJ (HQ), Red Bank NJ, and San Diego CA
Salary range: $66,000 – $72,000 annually. Note: Actual salary will depend on background and experience.

M/F/D/V

Please note, we will only respond to candidates we deem qualified

Quick Apply

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help desk support technician ii jobs in montvale nj

Help Desk Technician - Level 2

Support Technician II

Help Desk Support Technician II

IT Help Desk Technician II

Help Desk Technician (College Aide II)

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