Top 2 Network support specialists Jobs in Morgantown, Wv

Technical Support Specialist I
West Virginia University Foundation —Morgantown, WV
- Full-time
- Computer Science
- Computer literacy
- Writing skills
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- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Technical Support Specialist I

West Virginia University Foundation -
Morgantown, WV

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Job Details

Full-time
8 days ago

Qualifications

Computer operation
Operating systems
Writing skills
Customer support
Technical Proficiency
Mobile devices

Full Job Description

Job Summary

The Technical Support Specialist I provides technical support to end users and assists in maintaining the organization’s technology systems and applications. This entry-level role is primarily responsible for troubleshooting hardware, software, and application issues and supporting user account management. The role will occasionally assist the Manager of Technical Support Services with technical equipment setup for new employees, monthly hardware inventory, system implementations, and data integrity initiatives. This position offers an opportunity to develop technical skills while working in a collaborative, service-oriented environment.

Duties and Responsibilities

Essential Functions and Responsibilities include the following:

Provide first-level technical support for hardware, software, and application issues
Respond to and resolve service requests using a help desk or ticketing system (HappyFox)
Troubleshoot and diagnose technical issues and escalate when necessary
Assist with user account setup, access control, and permission management
Support enterprise applications and systems such as: Blackbaud CRM and FENXT, Salesforce, Slack, Zoom, Microsoft365, Microsoft Admin Center
Work with third-party vendors to resolve system issues
Participate in testing, training, documentation, and implementation of new systems
Maintain accurate documentation of incidents, resolutions, and procedures
Assist with data integrity, validation, and basic data analysis tasks
Collaborate with team members and other departments to support business operations
Continuously develop technical knowledge and skills

Qualifications

Education, Experience and Competencies:

Minimum Qualifications

Bachelor’s degree in Management Information Systems, Computer Science, or related field, or equivalent combination of education and experience
0 to 2 years of experience in IT support, help desk, or a related role
Basic knowledge of computer hardware, operating systems, and mobile devices
Strong problem-solving and analytical skills
Effective verbal and written communication skills
Ability to provide professional and responsive customer support

Preferred Qualifications

Experience with help desk or ticketing systems
Familiarity with Microsoft 365, Active Directory, or similar platforms
Exposure to enterprise systems such as CRM or data management tools
Industry certifications (CompTIA A+, Network+, or equivalent)

Core Competencies

Customer Service
Problem Solving
Communication
Teamwork
Attention to Detail
Adaptability

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Office-based environment with cubicles and shared workspaces
Hybrid eligibility in accordance with organizational policy
Standard business hours with occasional flexibility
Limited travel may be required

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. This position primarily involves working at a computer for extended periods of time. The employee is regularly required to sit, use hands and fingers, and communicate verbally and in writing. Occasional standing and walking may be required. Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of this role.

Additional Information

This job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or skills required. Responsibilities may change at any time based on organizational needs.

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network support specialists jobs in morgantown, wv

Technical Support Specialist I

Seasonal, Operations Technical Specialist (Part Time)

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