Consumer Loan Coordinator
Classification: Non-Exempt
Reports To: Loan Servicing Manager
Department: Loan Servicing
Our Mission: Community Bank partners with individuals, businesses, and communities to realize their dreams, protect their financial futures and improve their lives.
Our Core Values:
At Community Bank, we are committed to fostering a workplace that reflects our core values. We believe in:
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Taking Care of Each Other.
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Always Doing the Right Thing.
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Being a Great Teammate.
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Working Hard to Achieve Our Goals.
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Giving and Expecting Mutual Respect.
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Enjoying Life Every Day.
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Being Positive.
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Having a Sense of Urgency.
Summary/Objective:
The Consumer Loan Coordinator is responsible for managing the end-to-end loan servicing process for Home Equity and consumer loans, ensuring accuracy and compliance and optimizing operational efficiency. This role involves loan processing, documentation, funding, servicing, regulatory adherence, and supporting loan officers and clients throughout the loan lifecycle.
Essential Functions:
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Review and process home equity and consumer loan applications, ensuring accuracy and compliance with lending policies.
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Coordinate loan closings, verify funding details, and ensure timely disbursement of loan proceeds.
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Ensure loans meet federal and state banking regulations, including Fair Lending, Home Mortgage Disclosure Act (HMDA), Truth in Lending Act (TILA), Bank Secrecy Act (BSA), and Anti-Money Laundering (AML).
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Work closely with underwriters to verify applicant information and ensure loan approval criteria are met.
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Oversee loan modifications, payment adjustments, and account reconciliations.
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Prepare reports for internal audits, regulatory reviews, and management oversight.
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Process lien releases, title updates, and ensure proper documentation for secured loans.
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Identify opportunities to streamline loan operations and enhance workflow efficiency.
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Provide support and training to new team members on loan procedures and compliance requirements.
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Provide support in loan servicing by handling routine maintenance and processing servicing requests efficiently.
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Support the processing of loan payments and conduct research and resolution for non-posted transactions.
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Track and address incoming service inquiries from branches, client services assistant (CSAs), and bankers, ensuring timely and accurate responses.
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Support the post-closing process for mortgage and consumer loans, ensuring timely delivery of TPO loans to aggregators on the secondary market.
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Process all documents and items requiring follow-up for loan accounts, including but not limited to, insurance, recorded items, document exceptions, and closing conditions.
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Comply with government, regulatory, and Bank policies and procedures.
Other Duties:
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Perform additional duties as assigned to support loan operational needs and attain service goals as outlined in the service level agreement (SLA).
Education and Experience:
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Minimum of an associate’s degree in finance, business administration, or related field required; bachelor’s degree preferred.
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Minimum of three years of experience in consumer loan operations, banking, or financial services.
Key Competencies:
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Requisite – Requires several years of related experience and above average technical training and/or formal education.
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Authority – Holds significant decision-making responsibilities and influence that impact organizational commitments that allows above-average autonomy in executing duties while ensuring accountability.
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Analytical – Demands a high level of analytical skills, decisive thinking, and the ability to assess complex situations with confidence and precision.
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Supervision – Operates in an independent capacity, focusing on executing assigned tasks without direct supervisory responsibilities. While collaboration with colleagues and departments is essential, the position does not involve overseeing staff or managing personnel.
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Interpersonal Relations/Customer Service – Demands exceptional people skills at the highest level withing the organization, with performance relying on the effective application of these critical abilities.
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Ethics/Integrity – Possesses a comprehensive understanding of industry best practices, professional behaviors, and the applicable laws, rules, and regulations that govern ethical business conduct. Consistently upholds the highest standards of integrity, demonstrating unwavering commitment to fairness, compliance, and respect in all interactions. Fosters a workplace culture rooted in professionalism, accountability, and ethical decision-making.
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Adaptability – Knowledge of successful approaches, tools, and techniques to seamlessly transition processes, optimize workflows, and foster resilience in evolving environments.
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Productivity – Manages workload effectively, ensuring tasks are prioritized and executed with efficiency. Maintains a purposeful approach, consistently meeting goals and objectives while optimizing resources and time management.
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Quality - Identifies opportunities for improvement and delivers high-quality outcomes within established deadlines.
Knowledge and Performance Expectations:
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Strong verbal and written communication for working with internal teams and clients.
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Ability to manage multiple loan files and ensure accuracy in documentation.
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Proficiency in Microsoft Office or related software and loan processing and Bank software, e.g., LaserPro, Mortgagebot, Premier, and image tracking systems.
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Familiarity with consumer lending compliance, loan servicing, and financial regulations.
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Initiative-taking approach to identifying issues and implementing timely solutions.
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Comfort with working in a dynamic environment where priorities can shift quickly.
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Ability to work both independently and collaboratively with colleagues across various departments maintaining a professional demeanor.
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Efficiently perform the essential duties and responsibilities of the position.
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Consistently attend work, meetings, and required training or staff events.
Work Environment and Physical Demands:
The work environment is typically a professional office setting within a financial institution, which may include branch locations, administrative offices, and client-facing areas. Employees are expected to maintain a high level of professionalism and confidentiality in accordance with banking regulations and company policies.
Work is generally performed indoors in a climate-controlled environment with standard office equipment such as computers, telephones, printers, and copiers.
Physical demands of the position may include, but are not limited to:
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Prolonged periods of sitting or standing at a workstation or services counter.
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Manual dexterity and fine motor skills for operating computers, handling documents, and using standard office equipment.
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Routine walking within the office or branch to attend meetings, assist clients, or perform job-related tasks.
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Visual acuity to read printed materials, review electronic documents, and perform detailed work.
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Auditory ability to regularly communicate effectively in person and over the phone.
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Sustained concentration and attention to detail are critical for performing analytical tasks and ensuring accuracy.
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Occasional physical movements such as standing, reaching, bending, and twisting may be necessary.
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Light lifting, up to 10 pounds, may be required to transport files, office supplies, or small equipment.
Accommodation:
The work environment and physical demands described provide a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Work Schedule and Availability:
The Bank maintains a standard 40-hour workweek to ensure operational consistency and employee engagement. While some schedule flexibility is required based on location assignments, availability during core business hours (8:00 a.m. to 5:00 p.m.) is essential for supporting key functions.
Travel Requirements:
Periodic travel is required to other branch locations or offsite venues for training, meetings, or operational support. Travel is typically planned.
EEO Statement:
Community Bank is an equal employment opportunity employer.
