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Hotel Guest Service Rep

Hampton Inn & Suites -
Minooka, IL

Quick Apply

Job Details

Part-time
$15.75 - $18.75 an hour

Benefits

Paid training
Dental insurance
Paid time off
Vision insurance
Referral program

Qualifications

Visitor query response
Hotel and accommodations payment processing
Fire safety
Hotel policy compliance
Depositing cash
Phone communication
Greeting customers
Mail distribution
Compliance with security regulations
Hotel public area cleaning
Food and beverage recommendations
Hotel room assignment management
Making change
Mail management
Hotel emergency procedures
Computer skills
Telephone systems
Mail processing
Deposits
Hotel and accommodations guest complaints handling
Faxing
Suggestive selling
Hotel safety procedures
Communication skills
Entry level
Office phone management
Under 1 year

Full Job Description

Now Hiring: Front Desk Rockstar!

Pay Range: $ 15.75 - $ 18.75 Per Hour

Hampton Inn & Suites, Minooka, IL

Do you love meeting new people, staying busy, and making someone’s day better? Hampton Inn & Suites is looking for an outgoing and dependable Front Desk Agent who can bring energy, professionalism, and great vibes to our guest experience.

At our front desk, no two days are the same. One minute you’re helping a family start their vacation, the next you’re recommending the best local food spots or turning a stressful travel day into a great stay.

What You’ll Do:

Welcome guests with a smile and positive attitude
Handle check-ins and check-outs like a pro
Answer calls, book reservations, and assist guests with questions
Solve problems quickly and professionally
Keep the lobby and front desk looking guest-ready
Work with an awesome team to create memorable stays

You’d Be a Great Fit If You:

Love working with people
Have strong communication skills
Can multitask and stay organized in a fast-paced environment
Are reliable, professional, and team-oriented
Bring good energy to every shift

What’s In It For You?

Hilton hotel discounts worldwide
Flexible scheduling
Growth opportunities within Hilton brands
Supportive management and team culture
A fun workplace where your personality shines

No hotel experience? No problem — we can train the right person with the right attitude.

If you’re ready to be the friendly face guests remember long after their stay, apply today!

What we offer:

Health, Dental, Vision and other benefits available after 60 days
DailyPay
401k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Brand: Hampton Inn & Suites
Address: 621 Bob Blair Rd Minooka, IL - 60447
Property Description: 334 Hampton Inn & Suites
Property Number: 334

Quick Apply

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hampton inn jobs in morris, il

Hotel Guest Service Rep

Housekeeping Supervisor

Guest Room Attendant

Night Auditor

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Now Hiring: Front Desk Rockstar!

Hampton Inn & Suites, Minooka, IL

What You’ll Do:

You’d Be a Great Fit If You:

What’s In It For You?

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