Top 2 Help desk manager Jobs in Morris, Il

IT Support Specialist I (Harrah's Joliet)
Caesars Entertainment —Joliet, IL
- $45,000 - $50,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
4d

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IT Support Specialist I (Harrah's Joliet)

Caesars Entertainment -
Joliet, IL

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Job Details

Full-time
$45,000 - $50,000 a year
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Serving clients
IT asset management
Equipment troubleshooting
High school diploma or GED
Equipment inventory management

Full Job Description

IT Support Specialist I (Harrah's Joliet)

Joliet, IL, United States (On-site)

HOT JOB

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

We are seeking a customer-focused and technically skilled Support Specialist I to provide first-level IT support for our team members across the property. The ideal candidate is a strong problem solver who enjoys troubleshooting hardware, software, and system issues while delivering exceptional customer service. This role requires someone who can prioritize multiple requests, communicate effectively with employees at all levels, and work independently in a fast-paced environment. Experience with desktop support, help desk operations, Microsoft Windows, and basic network troubleshooting is preferred. A positive attitude, professionalism, and a willingness to learn new technologies are essential for success in this role

HOW YOU WILL CREATE THE EXTRAORDINARY

Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1st level support for clients/users requests, systems backups, printing, routing, and other duties.
Updates procedures and documentation for all platforms, including performing intermediate technical tasks.
Uses the help desk log to track and close all client/user calls or problems.
Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Provides one-on-one training for Support Technicians and client/users.
Monitors and reports system performance issues as necessary.
Participates in department driven projects.
Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management.
Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
Maintains property technical asset inventory.
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures.
Completes all other duties as assigned.

WHAT YOU WILL NEED

High School diploma or equivalent required.
Must possess a positive attitude and demonstrate effective teamwork skills.
Must be 21 years of age or older
High School Diploma required.
College training, equivalent to Bachelor’s degree in Computer Science preferred.
1yr min. in a technical support role.
Strong personal computing skills recommended.
Maintains property technical asset inventory.
Demonstrated intermediate-level technical skills in all platforms.
Intermediate skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products.
Excellent communication and customer service skills required.
Ability to work in a fast paced and high-pressure work environment.
Flexible to work any shift necessary.

ADDITIONAL REQUIREMENTS:

Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs.
Must be able to work in areas containing high noise levels, bright lights and dust.
Position requires 30% standing, 40% sitting, 30% walking.
Requires some pushing and climbing.
Requires very frequent twisting, stooping, bending, kneeling and reaching overhead.
Must be able to respond to touch, speech, aural and visual cues.
Must be able to maneuver all areas of the casino.

Compensation & Benefits:

$45k-$50k
Employment Type – Full Time

Shift Details:

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Benefits Package:

Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
Life and Disability Insurance to provide financial security in unexpected situations
401(k) retirement plan to help you save for the future.
Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
Education Assistance program to support your professional development and continuous learning
Exclusive Team Member Discounts as a recognition of your valuable contribution to the team AND MUCH MORE!,

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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IT Support Specialist I (Harrah's Joliet)

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