Business Development Center (BDC) Manager
Farris Motor Company —Jefferson City, TN
- $100,000 - $200,000 a year
- Full-time
- Dealership
- Mid-level
- Analysis skills
- Paid training
- Health insurance
Business Development Manager
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- Health savings account
- Paid holidays
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Business Development Center (BDC) Manager

Farris Motor Company -
Jefferson City, TN

Apply Now

Job Details

Full-time
$100,000 - $200,000 a year

Benefits

Paid training
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Live chat
Customer follow-ups
Texting/chatbox tools
Managing teams in a customer support role
Phone communication
Conversion rates analysis
Managing sales strategy or development teams
Mid-level
Frontline customer support management
Sales team management
Lead Conversion
Managing clients in a customer support role
Team development
Analysis skills
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Lead Nurturing
Team training
Sales coaching
Customer engagement
Data interpretation
Recruiting
Online automotive sales
Organizational skills
Leading team collaboration initiatives
CRM system proficiency
Appointment scheduling
Sales leadership
Customer satisfaction improvement
Lead generation activity metrics tracking

Full Job Description

Business Development Center (BDC) Manager

Build the Team That Drives the Dealership | Earn Up to $150,000+ | Family-Owned Since 1929

Great Dealerships Aren't Built on Leads.

They're Built on Lead Conversion.

Every month, Farris Jeep Chrysler Dodge Ram generates more than 1,000 customer inquiries from people actively looking to purchase a vehicle.

We're looking for an exceptional BDC Manager who can build a culture of urgency, accountability, and world-class customer communication.

This isn't simply a management position.

It's an opportunity to lead one of the most important departments in our dealership and directly influence the success of our entire sales operation.

Why Farris?

Family-Owned for Nearly 100 Years

At Farris, you'll never feel like you're managing from inside a corporate playbook.

As a family-owned dealership, we believe great leaders deserve the freedom to lead.

You'll work directly with ownership and executive leadership who are committed to helping you build a high-performing department.

We move quickly, invest in our people, and reward results.

Opportunity Is Everywhere

We don't struggle with generating opportunities.

Our challenge is making sure every opportunity receives an exceptional customer experience.

You'll lead a department responsible for:

Over 1,000 customer inquiries every month
Internet leads
Phone opportunities
Text conversations
Website chat inquiries
Appointment scheduling
CRM follow-up
Customer re-engagement

The opportunity already exists.

We're looking for someone who knows how to maximize it.

What You'll Lead

As BDC Manager, you'll be responsible for building a team that creates exceptional first impressions and consistently delivers results.

Your responsibilities include:

Recruiting, coaching, and developing Business Development Representatives
Driving appointment-setting performance
Improving lead response times and customer engagement
Monitoring CRM activity and process compliance
Coaching phone, text, and email communication
Tracking conversion metrics and identifying coaching opportunities
Creating accountability through daily performance management
Partnering with Sales Managers to improve appointment-to-sale conversion
Continuously improving customer experience and lead conversion processes

Success in this role is measured by the performance of the team you build.

Who We're Looking For

We're searching for a proven leader with experience in automotive BDC, internet sales, inside sales, customer success, or high-volume lead management.

The ideal candidate has:

Experience leading and developing teams
Strong CRM knowledge
Excellent communication and coaching skills
A passion for accountability and continuous improvement
Process-driven leadership
High energy and positive attitude
Strong analytical and organizational skills

Automotive dealership experience is strongly preferred.

Leadership ability is essential.

Compensation

Top Managers Earn Up to $150,000+ Per Year

We offer:

Competitive compensation plan
Performance bonuses
Strong executive support
Career advancement opportunities
Long-term stability
A dealership committed to continuous growth

Your success is measured by the growth of your people and the results they produce.

Benefits

No Sundays
Medical, Dental & Vision Insurance
Company-matched 401(k)
Paid vacation
Paid professional training
Employee discounts

Help Build Something Exceptional

At Farris, our mission is simple:

Provide the common man safe and reliable transportation.

That mission begins with the very first interaction a customer has with our dealership.

As BDC Manager, you'll help create the systems, culture, and leadership that turn inquiries into appointments, appointments into customers, and customers into lifelong advocates for the Farris family of dealerships.

If you're ready to build a high-performing team, develop future leaders, and make a measurable impact on one of East Tennessee's fastest-growing dealerships, we'd like to have a confidential conversation.

Apply today. All inquiries will be handled with complete confidentiality.

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Apply Now

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business development manager jobs in morristown, tn

Business Development Center (BDC) Manager

Business Development Manager

Area Sales Director - CO, WA, CA or AZ

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I want to receive the latest job alert for business development manager in morristown, tn

Explore jobs in more locations

Business Development Center (BDC) Manager

Build the Team That Drives the Dealership | Earn Up to $150,000+ | Family-Owned Since 1929

Great Dealerships Aren't Built on Leads.

They're Built on Lead Conversion.

Why Farris?

Family-Owned for Nearly 100 Years

Opportunity Is Everywhere

What You'll Lead

Who We're Looking For

Compensation

Top Managers Earn Up to $150,000+ Per Year

Benefits

Help Build Something Exceptional

Apply today. All inquiries will be handled with complete confidentiality.

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