Top 4 Help desk support Jobs in Morristown, Tn

IT Support Specialist
Charter Foods —Morristown, TN
- $50,000 - $60,000 a year
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
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3–5 years of experience in IT support, helpdesk, or technical troubleshooting. Create and update technical documentation and user guides.
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IT Support Specialist

Charter Foods -
Morristown, TN

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
4 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Email configuration (technical support)
Productivity software support
Network support
IP networking
Productivity software

Full Job Description

Job Summary

We’re looking for a customer-focused and tech-savvy IT Support Specialist to join our team. This role is the frontline of our IT Services department — helping users resolve technical issues, setting up systems, and ensuring smooth day-to-day operations. The ideal candidate \gets it\ — understanding not just how systems work, but how they connect and support business operations. You'll be responsible for ensuring reliable, secure, and scalable infrastructure systems across networks, servers, storage, and cloud environments. If you're someone who’s resourceful, enjoys solving problems, and can explain tech in a way that makes sense to everyone — you probably get it, and we’d love to talk.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Key Responsibilities

Provide first- and second-level support to end-users across hardware, software, networking, and systems.
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and more.
Set up and configure new hardware, user accounts, and workstations.
Install, update, and maintain software and operating systems.
Support and configure infrastructure devices, and productivity suites (e.g., Microsoft 365 Suite, TMW, and Dynamics Business Central.
Log and track incidents, service requests, and changes using an IT ticketing system.
Escalate more complex issues to higher-level IT staff when needed.
Maintain IT asset inventory and assist with equipment procurement and lifecycle.
Create and update technical documentation and user guides.
Educate users on best practices for security, tools, and systems.

Qualifications

Required:

3–5 years of experience in IT support, helpdesk, or technical troubleshooting.
Solid understanding of Windows environments.
Familiarity with basic networking concepts (IP, DNS, DHCP).
Experience with Microsoft 365, Active Directory, and remote support tools.
Excellent verbal and written communication skills.
Strong problem-solving ability and attention to detail.
A customer-first mindset.

Preferred:

Associate’s degree in IT, Computer Science, or related experience.
Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Familiarity with IT helpdesk ticketing systems.
Experience with mobile device management (MDM), security tools, or cloud-based support.

Soft Skills

Patient and empathetic, especially with non-technical users.
Able to work independently and manage time effectively.
Quick learner with a can-do attitude.
Team player who contributes to a positive support culture.

Job Type:

Full-time

8 hour shift

Monday to Friday

Charter Foods is a Franchisee of Taco Bell, KFC and Long John Silver's restaurants operating in 15 states. The Home Office is located in Morristown, TN.

Pay: $50000.00 - $60000.00 / year

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) matching

Job Type: fulltime

Schedule:

8 hour shift
Monday to Friday
Day shift

Education: Bachelor's degree

Work location: On-site

Quick Apply

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IT Support Specialist

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