Reports to: Director, Data and Analytics
Employment: Full-Time, Exempt
StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry visits via telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.
This role serves as StationMD’s senior Salesforce platform administrator and Data Cloud lead to manage day-to-day Salesforce administration, optimize our Data Cloud implementation, provide light development support, and contribute to platform architecture decisions. This position complements our existing Salesforce Developer & Automation Engineer by focusing on platform administration, data governance, Data Cloud management, and solution design while handling routine development tasks such as Flows and formula-based customizations. The position requires close collaboration with cross-functional teams to ensure data integrity, user enablement, scalable architecture, and optimal utilization of Salesforce's data capabilities.
Salesforce Administration:
-
Manage Salesforce user administration including Permission Sets, Roles, Profiles, and security settings
-
Handle user provisioning, deactivation, and access management across the organization
-
Configure and maintain standard Salesforce functionality including objects, fields, page layouts, record types, and validation rules
-
Manage sandbox environments and coordinate deployment processes
-
Stay current with Salesforce releases, new features, and best practices to continuously improve system performance
-
Provide technical support to end users across departments and troubleshoot system issues
-
Train team members on Salesforce features and functionality
Light Development:
-
Build and maintain Salesforce Flows for business process automation
-
Create and manage formula fields, validation rules, and roll-up summaries
-
Write basic SOQL queries for reporting and data extraction needs
-
Develop simple Lightning page customizations and app configurations
-
Partner with the Salesforce Developer & Automation Engineer on more complex development projects requiring Apex or Lightning Web Components
Architecture & Solution Design:
-
Contribute to Salesforce architecture decisions, ensuring scalable and maintainable solutions
-
Design and optimize data models, object relationships, and schema structures
-
Evaluate declarative vs. programmatic approaches and recommend appropriate solutions
-
Document architectural standards, design patterns, and best practices for the Salesforce platform
-
Assess platform limits and governor limits when planning new features or integrations
-
Participate in technical design reviews alongside the Salesforce Developer & Automation Engineer
-
Provide input on integration architecture patterns for data flowing into and out of Salesforce
Data Cloud Management:
-
Oversee Salesforce Data Cloud implementation and manage various data streams for optimal data flow
-
Configure and maintain data model objects, identity resolution rules, and calculated insights
-
Build and manage segments, activation targets, and data actions within Data Cloud
-
Monitor data ingestion processes and troubleshoot data quality issues
-
Develop and optimize data mappings between source systems and Data Cloud
-
Design Data Cloud architecture to support analytics and activation use cases
Data Governance & Quality:
-
Ensure Salesforce data hygiene, scalability, and system reliability through proactive monitoring and maintenance
-
Implement and enforce data governance policies and standards
-
Conduct regular data audits and cleansing activities
-
Provide data backup/restore, business continuity, and disaster recovery support to ensure system uptime and data protection
-
Monitor system performance metrics and recommend improvements to enhance user experience and data accuracy
Reporting & Analytics Support:
-
Create, maintain, and manage comprehensive Salesforce reports and dashboards to support Growth, Operations, and Finance departments
-
Support the Data and Analytics team with data extraction and preparation needs
-
Develop and maintain technical documentation for Salesforce configurations and Data Cloud setup
Collaboration:
-
Collaborate with non-technical stakeholders to understand business needs and deliver user-friendly, intuitive solutions
-
Partner with the Salesforce Developer & Automation Engineer on projects requiring both administration and development expertise
-
Participate in strategic planning sessions to identify technology solutions that support business growth objectives
-
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
-
3+ years of hands-on Salesforce administration experience
-
Salesforce Administrator certification required; additional certifications preferred:
-
Advanced Administrator
-
Platform App Builder
-
Data Cloud Consultant
-
Data Architect or Application Architect (a plus)
-
Experience with Salesforce Data Cloud or CDP platforms strongly preferred
-
Demonstrated experience contributing to Salesforce architecture and data model design
-
Proficiency with Salesforce Flow Builder and declarative automation tools
-
Strong understanding of CRM architecture, data modeling, and best practices
-
Experience with data management, ETL processes, and data quality tools
-
Familiarity with SOQL and formula writing
-
Proficiency in creating reports, dashboards, and data visualizations
-
Excellent problem-solving and analytical skills
-
Strong verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders
-
Detail-oriented mindset with focus on clean data, security protocols, and scalable system design
-
Experience in healthcare technology or regulated industries preferred
-
Ability to manage multiple priorities simultaneously
HealthTech Partners, Inc / StationMD PC is an equal opportunity employer.
