JOB SUMMARY
The main role of the Loan Specialist is to deliver an exceptional overall customer experience by originating consumer loans, processing loan applications, cultivating lasting customer relationships, and achieving performance targets. Additionally, this position will provide support to the Branch Manager in managing daily operational activities and serve as a mentor to fellow team members, setting a positive example.
ESSENTIAL JOB FUNCTIONS/DUTIES
- Deliver exceptional customer service and nurture strong customer relationships
- Execute external marketing activities as required
- Communicate clearly and respectfully with customers and colleagues
- Follow a structured daily routine to effectively complete organizational tasks
- Process and review credit applications in a timely manner
- Handle collection and solicitation calls with professionalism
- Prepare and finalize loan documents, providing necessary information to customers
- In applicable states, create written descriptions, and appraise value of security
- Make credit recommendations to the Branch Manager regarding loan amounts and terms for applications
- Generate weekly progress reports and maintain daily and weekly reports
- Participate in and successfully complete company required training
- Assist in achieving monthly targets, loan volume, account retention, bad debt, and delinquency standards
- Adhere to and implement company policies and procedures
- Prepare daily bank deposit, balance cash drawer each day, maintain a cash count record, and other cashier-related duties
- Maintain a clean and organized office environment, ensuring the secure filing of loan and sensitive information
- Undertake office duties in the absence of the Branch Manager, such as credit extension, credit and collection functions, and general organizational responsibilities
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- High School Diploma or equivalent education
- Preferred previous experience in finance/credit and customer service roles
- Experience with Windows and Microsoft Office Suite is preferred
- Effective communication skills with the ability to interact positively with others
- Excellent attendance and work ethic, consistently punctual and present on scheduled workdays
- Strong customer service abilities and the capacity to work independently or as part of a team with a positive demeanor
- A valid driver’s license, reliable transportation, and auto insurance
- Willingness to comply with our company policy regarding employment credit and background checks
- Ability to meet licensing requirements from various states based on a criminal background check
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
This position requires sitting for long periods of time and very frequent use of a keyboard. Must be able to read and comprehend information, perform simple calculations, and input data accurately. Must be able to occasionally lift up to 5 pounds unassisted.
EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday, Tuesday, Thursday and Friday 8:30 a.m. to 5:30 p.m., and Wednesday 8:30 a.m. to 1:00 p.m. Occasional evening and weekend work may be required as performance goals demand.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
