Top 59 Field service/desktop support Jobs in Morrisville, Nc

Instructional Support Technician - Field Support Technician
Wake County Public School System —Cary, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Office
Customer Engagement Agent
City of Durham —Durham, NC
- $52,222 - $69,975 a year
- Temporary
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Disability insurance
7d
NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply
IT Help Desk Specialist - #4915
GRAIL, Inc. —Durham, NC
- $30 - $41 an hour
- Weekends as needed
- Laboratory
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Device Support Analyst
Duke Health —Durham, NC
- Full-time
- HIPAA
- Mid-level
- Ability to lift 50 pounds
8d
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Butner, NC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Service Desk Technician II
Valeris, Inc. —Morrisville, NC
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
6d
Field Technician I
Catapult —Raleigh, NC
- $40,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
11d
Field Technician (Raleigh, North Carolina Area)
CVS Health —Raleigh, NC
- $18.50 - $31.72 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Linux/AWS Systems Administrator 3/4 - Polygraph
Northrop Grumman —Morrisville, NC
- $98,900 - $185,000 a year
- Overtime
- Office
- Windows
- 3 years
- Paid holidays
- Disability insurance
11d
Linux Systems Administrator 3/4 - Polygraph
Northrop Grumman —Morrisville, NC
- $98,900 - $185,000 a year
- Overtime
- Windows
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
11d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Service Desk Analyst
Dillon Supply Company —Raleigh, NC
- Monday to Friday
- Computer Science
- Mid-level
- Windows
Quick Apply
14d
Field Service Representative - KRDU
ADACEL TECHNICAL SERVICES INC. —Morrisville, NC
- $50,000 - $90,000 a year
- Military
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Linux Desktop Support
North Carolina State University —Raleigh, NC
- $70,949 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Site Administrator
Sonnax Transmission Company —Holly Springs, NC
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
IT Senior Systems Administrator
Rise Capital —Raleigh, NC
- Hybrid work
- Computer Science
- Customer service
- ERP systems
IT Deployment and Testing Technician
Software Technology Inc —Butner, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply
Deal Engagement Manager
Lenovo —Morrisville, NC
- $118,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Service desk Lead
HCL Technologies Limited - Business Services —Morrisville, NC
- $63,000 - $112,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
4d

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Instructional Support Technician - Field Support Technician

Wake County Public School System -
Cary, NC

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Google Workspace
Customer communication
Network design
Network troubleshooting
Mobile device support
Laptop (troubleshooting support)
Hardware maintenance
Configuration management
Equipment troubleshooting
Windows
DHCP
Driver's License
Productivity software support
Computer hardware
Driving
Desktop (troubleshooting support)
DNS
macOS administration
macOS
UEM
Productivity software
Network infrastructure management
Hardware diagnostics
Customer service problem-solving
Peripheral hardware support

Full Job Description

Overview:

POSITION TITLE (Oracle title)

INSTRUCTIONAL SUPPORT TECHNICIAN (IST)

WORKING TITLE

Field Support Technician

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 17

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position not eligible for hybrid telework workweek

POSITION PURPOSE:

Position provides level II computer hardware and software support at school locations within the Wake County Public School System (WCPSS). Technical support in this role is performed in accordance with WCPSS standards, procedures, and policies.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Extensive knowledge of Windows OS, Chrome OS, and Mac OS, including Office 365, Google Workspace, and associated applications;
Extensive knowledge of computer hardware troubleshooting;
Extensive knowledge and understanding of network infrastructure design to assist in troubleshooting connectivity issues;
Working knowledge of Windows Server environments and associated services (DHCP, DNS, group policy);
Working knowledge of MDM solutions (Microsoft Configuration Manager, Google MDM, JAMF);
Exceptional customer service, organizational, and problem-solving skills.;
Ability to diagnose and resolve hardware/software issues for Windows Desktops/Laptops, Chromebooks, and Macs;
Ability to function effectively within a team environment and to work independently without close supervision;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, students, parents, vendors, and business partners.

EDUCATION, TRAINING, AND EXPERIENCE

Associate’s degree in a relevant technology field; AND
Experience with Windows server environments; OR
An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS

Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:

A+ certification;
Working knowledge of Windows Active Directory;
Experience with imaging processes;
Experience supporting PCs, Chromebooks, and Apple products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Delivers exceptional technical support to WCPSS schools, ensuring hardware and software functions smoothly.
Troubleshoots, images, and configures Windows laptops and desktop computers, as well as Chromebooks and Macs, using industry standard processes and tools.
Troubleshoots network connectivity issues and works with appropriate departmental staff to ensure resolution.
Provides technical support/recommendations with the installation and maintenance of peripheral devices and associated software.
Works collaboratively with the Field Support-Remote Services team to resolve support requests that can be quickly resolved through a remote support session.
Transitions seamlessly between remote support technician and on-site technician duties to maintain consistent team coverage and service quality.
Assists customers with adherence to district-wide software compliance and licensing standards.
Configures and/or troubleshoots Microsoft Active Directory objects and works with appropriate departmental staff, as needed, to ensure resolution.
Maintains accurate, detailed, timely, and customer-focused documentation of all assigned issues in Help Desk Incident Management System. Documents and communicates potential changes, as needed, to appropriate staff.
Advises customers on technology equipment, including retirement or disposal of out-of-date technology equipment.
Acts as the liaison between Tech Services and end-user communities by answering questions and relaying district standards and procedures.
Works in a team environment on special projects (school conversions, upgrades, or deployments), as requested.
Complies with all WCPSS standards, procedures, and processes. Completes required administrative documents including but not limited to timesheets, leave forms and expense reports in a detailed, timely, and accurate manner.
Complies with internal reporting and communication structures.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work required frequently involves driving automotive equipment.

EFFECTIVE DATE: 4/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Apply Now

Refine Your Search

field service/desktop support jobs in morrisville, nc

Instructional Support Technician - Field Support Technician

Customer Engagement Agent

NC Help Desk Support Technician (Field/Onsite)

IT Help Desk Specialist - #4915

Device Support Analyst

Service Desk Technician (Level I / Level II)

Service Desk Technician II

Field Technician I

Field Technician (Raleigh, North Carolina Area)

Linux/AWS Systems Administrator 3/4 - Polygraph

Linux Systems Administrator 3/4 - Polygraph

Level 1 Analyst IT Help Desk

Service Desk Analyst

Field Service Representative - KRDU

Linux Desktop Support

IT Site Administrator

IT Senior Systems Administrator

IT Deployment and Testing Technician

Deal Engagement Manager

Service desk Lead

I want to receive the latest job alert for field service/desktop support in morrisville, nc

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