Join our dynamic team as a Cannabis Retail General Manager and lead the charge in delivering exceptional customer experiences while driving store success! In this role, you will oversee daily operations, manage a passionate team, and ensure compliance with all regulations related to cannabis retail. Your leadership will foster a welcoming environment where customers feel valued and informed, all while maintaining operational excellence.
Overview
We are a locally owned, fast-growing retail cannabis shop built from the ground up. We operate high-performance retail stores built on accountability, product knowledge, and exceptional customer experience. As the General Manager, you are expected to lead from the front, take full ownership of the store, and build a team that consistently delivers results.
This position offers an exciting opportunity to be at the forefront of a rapidly growing industry, empowering you to showcase your management expertise and sales acumen.
We’re not hiring just looking for a manager; we’re hiring someone to take control and own all aspects of our daily retail operations. If you’re looking for something easy—this isn’t it.
If you want to take control, build a team, and own retail operations and success, continue below.
Key Responsibilities
Leadership & Team Development
- Recruit, hire, train, and lead a high-performing team of budtenders and supervisors. Set clear expectations, hold team members accountable, and enforce store standards consistently. Provide ongoing coaching, performance evaluations, and daily feedback to strengthen product knowledge, sales skills, and overall team performance. Make staffing decisions that protect the culture and performance of the store.
Sales & Performance Management
- Own your store’s sales performance. Set clear goals, track key metrics (sales, ticket size, labor, and inventory), and consistently improve them. Coach your team to actively sell, not just serve, and execute promotions with purpose to drive revenue growth and hit targets.
Customer Experience
- Deliver a fast, knowledgeable, and welcoming experience for every customer. Lead by example on the sales floor and ensure your team provides consistent, high-level service. Address customer questions, concerns, and issues immediately and professionally to build trust, loyalty, and repeat business.
Operational Ownership
- Run the store like it’s your business. Oversee all daily operations including opening/closing procedures, floor management, cash handling, and overall store execution. Maintain a clean, organized, and high-standard retail environment at all times.
Inventory Management
- Take full ownership of inventory—ordering, tracking, sell-through, and shrinkage control. Ensure accurate counts, strong product availability, and efficient inventory flow. Align inventory decisions with sales performance to maximize profitability.
Compliance & Regulatory Oversight
- Execute all Washington State LCB regulations with zero tolerance for error. Stay current on all cannabis laws and ensure your team follows all policies and procedures without exception. Compliance is non-negotiable.
Financial & Business Management
- Control the business by managing labor, expenses, and cash handling with discipline. Support budgeting and financial planning efforts while protecting margins and identifying opportunities to improve profitability and efficiency.
Scheduling & Staffing
- Build and manage schedules based on business demand to ensure proper coverage while controlling labor costs. Step in as needed—this is a hands-on leadership role that requires flexibility and accountability.
Problem Solving & Decision Making
- Take initiative to resolve issues in real time across staffing, customer experience, inventory, and operations. Operate with urgency and confidence without needing constant direction.
Marketing & Community Engagement
- Execute in-store promotions and support local marketing and community outreach efforts that increase brand awareness, drive traffic, and strengthen customer loyalty.
Requirements
- Must be able to relocate to Moses Lake, WA area.
- Previous, proven retail leadership/management experience with real and successful results (preferable within cannabis industry).
- Strong knowledge of cannabis products, industry trends, and compliance regulations.
- Self-starter mindset and ability.
- Strong accountability mindset—you own wins and losses.
- Ability to perform under pressure in a fast-paced environment.
- Direct communicator who can lead and hold people accountable.
- Problem solver—not someone who waits to be told what to do.
- Ability to learn and execute WA compliance flawlessly.
- Must be at least 21 years of age and able to pass background and pre-employment checks.
- Reliable, consistent, and professional—non-negotiable.
Compensation
- Competitive Salary: DOE
- Monthly bonuses tied to: Sales growth; Performance; Compliance Execution; Quarterly performance bonus for consistent high-level execution
Applying
Embark on this exciting journey where your leadership fuels growth in a vibrant industry! We’re committed to supporting your professional development through ongoing training opportunities while fostering an energetic, team-driven environment that values innovation. If you’re passionate about retail management and eager to make an impact in the cannabis marketplace—apply today!
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Education:
Experience:
- cannabis industry management: 2 years (Required)
Ability to Relocate:
- Moses Lake, WA 98837: Relocate with an employer provided relocation package (Preferred)
Work Location: In person
