Position Overview
We are looking for a dependable, detail-oriented Optical Assistant (in all locations) who can balance customer service, eyewear sales, and technical accuracy. This role is critical to keeping the optical department running smoothly — from helping patients choose the right glasses, to ensuring every job is ordered, checked, and dispensed correctly the first time.
**This is not an entry-level “just sales” position — attention to detail and accountability are a must!**
Core Responsibilities
1. Eyewear Sales & Patient Experience
· Guide patients in selecting frames and lenses that fit their prescription, lifestyle, and budget
· Clearly explain lens options and coatings in a way patients understand
· Recommend upgrades and maximize each sale while delivering excellent customer service
· Adjust, fit, and troubleshoot eyeglasses at pickup for comfort and proper alignment
2. Ordering & Job Accuracy - HIGH PRIORITY
· Accurately enter and submit lens orders to labs
· Double-check all prescriptions, measurements, and lens selections before ordering
· Track and manage all incoming and outgoing lab orders and follow up on delays or issues
· Check in all orders upon arrival and verify prescription, proper lens type, coatings, frame integrity
3. Lensometer Use & Prescription Verification
· Use a lensometer to read and verify prescriptions for incoming and existing lenses
· Identify errors in sphere, cylinder, axis, and prism
· Compare lab results to original order and prescription
· Troubleshoot issues before patient pickup
4. Inventory & Product Management
· Monitor frame boards and restock best-selling styles
· Track best-selling products and assist with reordering
· Keep displays clean, organized, and visually appealing
· Conduct periodic inventory counts
5. Administrative & Operational Support
· Communicate clearly with doctors, opticians, and front desk
· Help resolve patient concerns professionally
· Assist with insurance verification and basic billing when needed
· Keep the optical area clean, organized, and compliant with office standards
Qualifications
· Previous optical experience required.
· Familiarity with lens types, coatings, and prescriptions
· Ability to operate optical equipment such as a lensometer
· Moderate computer skills
Skills & Competencies
· Sales ability with a patient-focused approach
· Problem-solving and troubleshooting skills
· Ability to multitask in a fast-paced environment
· Team-oriented with a positive attitude
· Strong attention to detail and organizational skills
· Excellent communication and customer service abilities
Physical Requirements
· Ability to stand for extended periods
· Manual dexterity for handling small optical tools and frames
· Visual acuity to inspect lenses and eyewear
· Able to lift some packages up to 15 pounds
Performance Expectations
· Minimal ordering errors
· Consistent contribution to optical sales
· Jobs completed and checked in a timely manner
· Positive patient feedback and repeat business
· Strong teamwork and dependability
What Success Looks Like
- Expectation: You are comfortable selling and hitting daily/weekly sales goals.
- Mistakes cost time and money — accuracy is critical.
- You don’t need to be perfect on day one — but you must be willing to learn quickly and use it daily.
- Goal: No empty spots, no outdated product sitting too long.
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
