Top 13 Client success Jobs in Mount Pleasant, Tn

3PL Customer Success Manager
Brazilian Professionals —Mount Pleasant, TN
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply
2d
Client Success Manager
Nova Virtual Solutions —United States
- From $22 an hour
- Full-time
- Remote
- English
- Mid-level
- US work authorization
Quick Apply
11h

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3PL Customer Success Manager

Brazilian Professionals -
Mount Pleasant, TN

Quick Apply

Job Details

Full-time
$65,000 - $72,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
Google Sheets
Customer returns handling
Retail shipping operations
Warehouse management system
Shopify
Incident Escalation
E-commerce
Order shipping
Data summary reports
Supply chain returns management
Shipping and receiving inventory management
Account management
Process management
Data analysis software

Full Job Description

Job Summary

3PL Customer Success Manager – Operations Focus

Location: Mt Pleasant, TN 38474

Employment Type: Full-Time
Reports to: Warehouse Director

About the Role

We are seeking an operations-first Customer Success Manager to own day-to-day execution for a portfolio of fulfillment clients. This role sits at the intersection of warehouse operations, inventory control, and client communication. Success in this position is measured by SLA performance, issue resolution speed, and operational stability, not sales quotas.

This is not a call-center or sales role. It is a hands-on, detail-driven operational leadership position.

Key Responsibilities

Client & Account Ownership

Serve as the primary operational contact for assigned 3PL clients
Lead weekly/monthly operational check-ins and QBRs
Manage expectations around SLAs, cutoffs, capacity, and scope
Proactively identify risks before they become escalations

Fulfillment & Inventory Operations

Oversee inbound receiving performance (ASNs, appointments, discrepancies)
Monitor inventory accuracy, cycle counts, audits, and reconciliations
Support outbound operations including batching, kitting, and shipping cutoffs
Coordinate returns processing and disposition workflows

KPI, SLA & Issue Management

Track and report on core fulfillment KPIs:
On-time ship %, order cycle time
Receiving turnaround
Inventory accuracy
Pick/pack error rate
Backorders, damages, and claims
Lead root-cause analysis (RCA) and corrective/preventative action plans (CAPA)
Own issue resolution from identification through closure

Internal Coordination & Escalations

Act as the bridge between clients and internal teams:
Warehouse operations
Inventory control
IT / WMS support
Billing & finance
Lead escalations calmly and decisively, especially during peak periods
Document issues, outcomes, and process improvements

Process & SOP Discipline

Enforce customer compliance with packaging, labeling, ASN, and inbound rules
Contribute to SOP creation and continuous improvement initiatives
Support new client onboarding and operational launches

Required Skills & Experience

3+ years in 3PL, fulfillment, warehouse operations, or supply chain
Strong understanding of inbound, inventory, outbound, and returns workflows
Experience working in or alongside an ERP and WMS (ShipHero Experience is a HUGE PLUS)
Advanced Excel / Google Sheets skills (pivots, lookups, reconciliations)
Ability to analyze operational data and explain it clearly to customers
Proven experience handling escalations and operational issues
Excellent written and verbal communication skills

Strongly Preferred

Previous warehouse operations or inventory control leadership
E-commerce fulfillment experience (Shopify, Amazon, DTC brands)
Carrier and shipping knowledge (UPS, FedEx, USPS)
Experience supporting peak season or high-volume operations

What Success Looks Like

Clients receive proactive communication, not surprises
SLAs are consistently met or exceeded
Inventory discrepancies are reduced and resolved quickly
Issues are documented, corrected, and prevented from recurring
Operations teams trust this role in managing customers effectively

Compensation

Base Salary:
$65,000 - $72,000 depending on experience

Bonus:

Modest performance bonus tied to SLA achievement and client health

Benefits:

Health/Dental insurance
PTO / holidays
Growth path into Senior CSM

Pay: $65,000.00 - $72,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience using ShipHero, ShipStation, or any other 3PL/WMS software? If so, please list the software you have used and briefly describe your level of experience with each.
A customer contacts you because their orders are missing the shipping cutoff, inventory is showing discrepancies, and they are concerned about a potential SLA violation. What steps would you take to investigate the issue, communicate with the customer, and prevent it from happening again?
How many years of experience do you have working in 3PL, fulfillment, warehouse operations, or supply chain, and what areas have you been directly responsible for (inbound, inventory, outbound, returns, or all of these)?
Tell us about a time you used WMS/ERP data or Excel to identify an operational problem. How did you analyze the information, and how did you explain your findings and recommended solution to others?

Experience:

3PL, Fulfillment, Warehouse Operations, or Supply Chain: 3 years (Required)

Ability to Commute:

Mount Pleasant, TN 38474 (Required)

Work Location: In person

Quick Apply

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client success jobs in mount pleasant, tn

3PL Customer Success Manager

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