Top 9 System administrator Jobs in Mount Pleasant, Tx

APPLICATIONS SUPPORT SPECIALIST
Diamond C Trailers LLC —Mount Pleasant, TX
- Full-time
- Mid-level
- SQL
- Analysis skills
- Wellness program
- Paid parental leave
Quick Apply
11d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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APPLICATIONS SUPPORT SPECIALIST

Diamond C Trailers LLC -
Mount Pleasant, TX

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Non-technical user support
Feature validation testing
Knowledge management
Customer communication
Content creation for technical audiences
Technical documentation
Coaching
Training material drafting
Mid-level
Incident Escalation
Enterprise software support
User training (technical support)
SQL
Analysis skills
Internal employee customer service
Continuous improvement
System validation
Epicor ERP
User acceptance testing
Vendor communication
Application Maintenance
Training & development
End user technical writing
Escalation handling
Manufacturing company experience
Communication skills

Full Job Description

APPLICATION SUPPORT SPECIALIST

In 1985, Mike and Kim Crabb founded Diamond C with a small team and a big dream. Over the years, the company has grown significantly, now employing over 700 team members. Diamond C remains a family-owned and operated business, with a strong emphasis on our foundational “Do Work, Love Strong” culture, which is based in Mt. Pleasant, TX.

We are unwavering in our commitment to more – more process improvements, more sustainable manufacturing, and more opportunities for our team. Our purpose is to fuel the growth and success of our team members, customers, and community. We're dedicated to being a positive force for change and using our expertise to make a meaningful impact on our community abroad. This role is located in Mount Pleasant, TX 75455

Overview

The Applications Support Specialist provides Tier 2 operational support for the organization's portfolio of business applications. As part of the IT Service Delivery team, this role partners with end users, IT Support Technicians, ERP Administration, and business departments to resolve application issues, improve user adoption, and promote consistent business processes.

This position bridges IT Service Delivery and Business Applications by combining application support, operational coaching, knowledge management, and continuous improvement to maximize the value of enterprise applications.

Responsibilities

Application Support

Serve as the Tier 2 escalation point for business application incidents and service requests.
Troubleshoot application functionality, workflows, and transaction issues.
Coordinate with ERP Administration and vendors to resolve complex issues.

User Enablement

Provide operational coaching to users on business applications.
Develop training materials and knowledge articles.
Conduct user training and support adoption initiatives.

Business Process Support

Assist departments with application-related process improvements.
Promote consistent use of standard business processes.
Identify recurring support trends and recommend solutions.

Epicor & Enterprise Applications

Support Epicor Kinetic and related enterprise applications.
Participate in testing, upgrades, deployments, and enhancement initiatives.
Assist with validation and user acceptance testing.

Service Delivery

Work closely with IT Support Technicians to resolve escalated incidents.
Partner with the Technical Support Specialist when technical issues impact application functionality.
Coordinate with the ERP Analyst/Admin for configuration changes and advanced ERP support.
Maintain application support documentation and operational procedures.

Qualifications

Experience supporting ERP or other enterprise business applications.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication, customer service, and interpersonal skills.
Ability to train users, develop documentation, and communicate technical concepts to non-technical audiences.
Experience with Epicor ERP/Kinetic or a comparable ERP platform.
Manufacturing industry experience.
Familiarity with SQL, reporting tools, and IT Service Management (ITIL) practices.
Experience supporting ERP implementations, upgrades, or system enhancements.

Benefits:

- Medical
- Dental
- Vision
- Long and Short Term Disability
- Employer Paid 25K Life Insurance
- Other Supplemental Policies
- Physical Wellness Program
- Paid Maternal/Paternal Leave
- Tuition Reimbursement Program
- 401(k) & Company Match
- Scholarship

We encourage and welcome applicants with any and all backgrounds, experiences, abilities, and competencies. All decisions regarding hiring, promotion, discipline, and discharge are based on qualifications, merit, and the needs of the business. We are an equal opportunity employer.

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system administrator jobs in mount pleasant, tx

APPLICATIONS SUPPORT SPECIALIST

Military Service - U.S. Navy, Information Technology Professional

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