Top 57 Work from home customer service Jobs in Mount Pleasant Tx

Customer Support Specialist (Tier 1 + 2)
Snout, Inc —Texas
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Clinic experience
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Bilingual Contact Center Customer Service Rep
LifeSafer —Texas
- From $17 an hour
- 8 hour shift
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
17h
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Customer Service Professional - Allstate Insurance (copy3)
Gaudio Insurance Group Llc —United States
- $35,000 - $60,000 a year
- Full-time
- Remote
- Home Health
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance

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Customer Support Specialist (Tier 1 + 2)
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Customer Support Specialist (Tier 1 + 2)

Snout, Inc -
Texas

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Teamwork
Interpersonal skills
Phone communication
Slack
Customer support
Productivity software
Phone call management

Full Job Description

How to apply

Please apply via our Snout Careers page:

https://jobs.gem.com/snout/am9icG9zdDpnx764ZexU8CsNBYi0A3eF

Our mission

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.

The opportunity

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <30 employees. We’re on the lookout for an experienced Customer Support Specialist (Tier 1 + 2) based in the Michigan, Texas or Georgia area to help support our clients with their wellness plans and payments.

The role

At Snout, we’re looking for someone as a Customer Support Specialist (Tier 1 + 2), who thrives on solving tough customer challenges in a fast-moving tech environment. You’ll be the go-to for Tier 1 and Tier 2 issues across phone, email, and chat, working directly with veterinarians and pet parents to turn problems into positive experiences. You will also handle cancellation requests and be responsible for limiting churn. You’ll dig into complex cases, uncover root causes, and collaborate with product, operations, payments and support teams to implement solutions that make our workflows smarter and smoother. Clear, empathetic communication along with problem solving are your strengths, and even in tough situations, you’ll leave customers feeling supported.

This is more than a support role; it’s a chance to grow with a fast-moving startup while helping shape the way we care for pets. You’ll track trends, document resolutions, and help build scalable processes that improve the entire support experience. If you’re proactive, empathetic, and energized by solving challenging problems in a tech-driven environment, we want you on our team!

Apply today and help Snout grow while making a lasting impact on pets and the people who love them.

Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

What you’ll do

Handle customer issues over various channels like phone, email, etc., resolving them quickly and effectively
Investigate complex cases, identify root causes, and work cross-functionally to find solutions
Communicate clearly and empathetically with customers, ensuring a positive experience even in difficult situations including cancellation requests and preventing churn
Track and document escalated cases, trends, and resolutions to inform process improvements
Collaborate with product, operations, and support teams to implement solutions and improve workflows

What we're looking for

2+ years of experience in customer support or complaints management
Strong problem solving skills, assertiveness, and proven ability to overcome obstacles and drive resolution
Empathy and emotional intelligence to manage sensitive or frustrated customers and handle high pressure situations calmly
Strong verbal and written communication skills applicable to phone etiquette and email composition
Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc.
Home office with reliable internet, webcam and microphone capabilities
Flexibility to work weekend shifts and travel once a quarter

Bonus points for

Experience with tools like Slack, Notion or ticketing platforms like FreshDesk, Linear, etc.
A proactive mindset and willingness to take ownership of issues from start to finish
Desire and ability to work independently in a fast-paced environment
Startup or technology company experience
Veterinary clinic experience

Why you should join Snout

Fast growing, venture capital backed technology company focused on improving access to veterinary care
Ability to have a meaningful impact from Day 1, where your voice and opinion matters
Unlimited potential to grow in your career, learn and expand your skillsets
Collaborative, flexible, and friendly culture

Why you should NOT apply

You aren't based in the Michigan, Texas or Georgia area
You don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community
A fast-moving, startup culture feels overwhelming to you
You don’t enjoy helping clients and can’t handle dealing with negative or difficult clients
You’re uncomfortable juggling multiple priorities and wearing multiple hats
You aren’t comfortable with ambiguity and figuring things out as you go
You don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed

Compensation

$40 000 - 50 000 base salary
Medical/dental/vision benefits

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Application Question(s):

Did you remember to apply using our website to be considered? https://jobs.gem.com/snout/am9icG9zdDqyEN3Vwnrb4gLsGCHd_7zs

Location:

Texas (Required)

Work Location: Remote

Quick Apply

Refine Your Search

work from home customer service jobs in mount pleasant tx

Customer Support Specialist (Tier 1 + 2)

Bilingual Contact Center Customer Service Rep

Licensed Insurance Representative - Remote

Customer Service Professional - Allstate Insurance (copy3)

Licensed Insurance Representative - Remote

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