Description:
Monday - Friday - Day Shift
The Company
A successful, well respected, family-owned business that provides products for our customers they can get from any of our competitors. We are looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers, AND your co-workers, want to be a part of. Our company vision of Success, Together can be achieved by working as a team, and partnering with our customers, providing service that will exceed expectations and contribute to growth for all.
The Role
Be the "face" of the company! Build a career and establish relationships through friendly interaction and service with customers and co-workers alike. Provide a great customer experience by providing great customer service! Ensuring customer satisfaction contributes to branch growth, which in turn can come back to you through a profit-sharing bonus program. This role allows you to reap the health benefits of being physically active, and the mind and career growth you can enjoy by being mindfully busy - creating solutions to customer challenges, problem solving, collaborating with colleagues. Your Customer Focused, Friendly efforts in ensuring timely, efficient, and accurate deliveries to our customers will go a long way in contributing to complete customer satisfaction, giving them reasons to keep coming back. Your Conscientious Contributions in the warehouse ensuring accuracy and efficiency in receiving material and customer order fulfillment will help in building and maintaining customer confidence in our capabilities. It contributes to ensuring we meet and exceed our customers' expectations. Your Safety-First attitude will contribute to creating and maintaining a safe work environment for all associates, ensuring you go home every day without issues to contend with. Your Team Focused efforts in your willingness to take on any assignment necessary to take care of the customer, whether it is assisting a customer at the counter, answering the phone, releasing tickets, making a delivery, resolving issues, etc. will help to separate us from our competition. EVERY associate impacts the service level we provide our customers. Join us and contribute to a team atmosphere that demonstrates our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.
Requirements:
Essential Duties and Responsibilities:
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Load truck accurately and safely for customer deliveries.
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Unload truck as needed at branch and customer locations.
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Drive company vehicle to make customer deliveries and stock pick-ups, obeying traffic laws and safety procedures. Maintain appropriate licensing and acceptable driving record.
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Maintain a positive customer attitude towards customers and co-workers by being friendly and courteous.
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Fill customer orders by retrieving material from the warehouse.
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Check in and put away material, verifying quantities, and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
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Assist in appearance of branch as needed. Clean warehouse, counter area, bathrooms, etc.
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Know location of merchandise in warehouse. Keep material organized and put away.
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Provide assistance at counter. Assist customers as needed, ask pertinent questions, provide information they may need.
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Continuously update product knowledge. Stay informed and educated as to product inventory and applicability.
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Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
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Report back orders or discrepancies.
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Perform cycle counts as required.
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Perform vehicle and/or forklift inspections as required, schedule routine or repair maintenance as needed.
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Assist in performance of year-end physical inventories for various branch locations.
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Perform other responsibilities as deemed necessary.
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Perform all duties in a safe responsible manner, following all safety rules. Inform manager or any potentially hazardous conditions.
Desired Skills and Abilities:
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Safe driving record.
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Good attention to detail.
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Strong problem-solving skills.
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Sense of urgency in your work.
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Effective time management and organization skills.
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Friendly, personable demeanor in this customer facing role.
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Effective communication skills, both verbal and written.
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Able to effectively juggle multiple tasks and responsibilities
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Ability to exude professionalism, tact, diplomacy, and sensitivity when dealing with customers, employees, internal associates at all levels.
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Capable of preserving confidential or sensitive information.
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Team player, able to work well under pressure.
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Acceptable computer aptitude.
Physical Requirements:
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Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach, or carry.
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
- Frequently required to lift, up to 25 lbs.
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Occasionally required to lift, up to 50 lbs.
- Must be able to safely tolerate heat in the summer and cold in the winter.
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Regularly required to talk and hear; read, and identify numbers
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Regularly required to apply sound reasoning and logic in performing daily tasks.
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Required to be able to safely operate material handling equipment including a forklift, pallet jack, wire-cutting machine.
Benefits Offered:
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Great work environment!
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401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage
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Paid Vacation
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Paid Sick Time
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Holidays
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Ongoing educational opportunities
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Advancement opportunities
