Top 8 Acd Jobs in Mountain View, Ca

CRM Lead
Hudson Manpower —San Jose, CA
- Full-time
- 5 years
- HIPAA
- Continuous improvement
Quick Apply
Bilingual Medical Claims Adjuster
Nelson Connects —Pleasanton, CA
- $33.45 - $36.86 an hour
- Contract
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
8d
Senior, Tech Business Developer - Supply Chain, Amazon Connect Decisions
Amazon Web Services, Inc. —Mountain View, CA
- $147,900 - $200,100 a year
- Full-time
- Spanish
- PMP
- 5 years
- AD&D insurance
- Health insurance
Technical Support Scientist, Probe Design
Bio-Techne —Newark, CA
- $89,300 - $146,900 a year
- Extended hours
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —San Jose, CA
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Scientist, Probe Design
Bio-Techne —Newark, CA
- $89,300 - $146,900 a year
- Extended hours
- Mid-level
- Office
- Java
- Paid parental leave
- Health savings account
CLAIMS ADJUSTER
Laborers Funds Administrative Office of Northern California Inc —Pleasanton, CA
- $33.45 - $36.86 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply

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8d
Senior Director, Creative
Braze —San Francisco, CA
Deep expertise across design tools and systems (Adobe Creative Suite, Figma, motion fundamentals). Cross-functional partners view design as a strategic thought…
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Work from Home Canadian French Bilingual Representative
ACC PREMIERE —Columbus, OH
We are seeking individuals with experience in retail, sales, retention and/or data entry. Remote training (via the video conference platform Zoom).
$15 an hour
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11d
Communication Center Operator (Full-time, Day, Riverside)
OhioHealth —Columbus, OH
According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems.
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acd jobs near mountain view, ca

CRM Lead

Hudson Manpower
San Jose, CA

Quick Apply

Job Details

Full-time

Qualifications

Systems integration
Content creation for technical audiences
Business consulting
IVR
Software documentation
Leading team collaboration initiatives
Project implementation
Voice over internet protocol (VoIP) configuration
Managing projects
Telephone systems
Technical writing experience within technology
Cross-functional team management
Oracle Cloud
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.

Job Description

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.

Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.

Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.

Analyze business requirements and translate them into system design, workflow automation, and customer service logic.

Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.

Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.

Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.

Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).

Train and mentor client-side users and IT staff on new features, best practices, and incident management.

Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)

Required Skills: -

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).

3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.

Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments

Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Quick Apply

Refine Your Search

acd jobs in mountain view, ca

CRM Lead

Bilingual Medical Claims Adjuster

Senior, Tech Business Developer - Supply Chain, Amazon Connect Decisions

Technical Support Scientist, Probe Design

Contact Center Operations Generalist, Business Transformation Architecture

Scientist, Probe Design

CLAIMS ADJUSTER

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