Top 11 Cx specialist Jobs in Mountain View, Ca

CX Specialist
Packet Fusion —Pleasanton, CA
- $100,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- 3 years
Quick Apply
Lifecycle Marketing Specialist
Freshworks —San Mateo, CA
- $123,000 - $145,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Visual & Performing Arts
Quick Apply
10d
Senior Specialist Field Engineer - Storage
CoreWeave —Sunnyvale, CA
- $182,000 - $242,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
GECX Sales Specialist, Google Cloud, East
Google —Sunnyvale, CA
- $138,000 - $200,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Specialist Field Engineer - Security
CoreWeave —Sunnyvale, CA
- $182,000 - $242,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Field Marketing Specialist
Freshworks —San Mateo, CA
- $100,000 - $125,000 a year
- Weekends as needed
- Hybrid work
- Salesforce
- Mid-level
- Office
Quick Apply
10d
Relationship Banker Business Specialist
PNC Financial Services Group —Fremont, CA
- $63,000 - $105,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Wellness program
- Health savings account
Manager, Lifecycle Marketing
Freshworks —San Mateo, CA
- $147,000 - $180,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Team management
Quick Apply
10d
Principal Engineer
Knightscope —Sunnyvale, CA
- $180,000 - $230,000 a year
- Full-time
- Research
- Office
- 8 years
- Health insurance
- Dental insurance
Quick Apply

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Client Solutions Manager
RAB Aggregator, LLC —Westerville, OH
Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps.
$21.63 - $31.25 an hour
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Customer Experience Specialist, Home Lending
Upstart Network, Inc. —Columbus, OH
Answer inbound calls from prospective borrowers and applicants whose files have not yet been assigned to a processing pod, guiding them through next steps and…
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cx specialist jobs near mountain view, ca

CX Specialist

Packet Fusion -
Pleasanton, CA

Quick Apply

Job Details

Full-time
$100,000 - $165,000 a year

Qualifications

Systems integration
Software implementation
Enterprise solutions implementation
IVR
Implementing APIs
Collaborative technology platforms
Telephone systems
JSON
CRM system proficiency
Back-end integration
Implementing IT solutions
Video conferencing systems operation

Full Job Description

Overview:

We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone, and RingCentral CX. This role is both strategic and hands-on, requiring strong technical expertise and customer-facing experience to deliver scalable, AI-enhanced CX solutions.

Key Responsibilities:

Solution Architecture & Discovery

Lead discovery workshops to assess business and CX requirements. Design tailored omnichannel solutions aligned to performance, automation, and scalability goals.

Technical Implementation & Configuration

Deploy and configure Zoom and RingCentral platforms including call flows, IVRs, digital channels, and escalation paths. Align platform setup with business, compliance, and UX standards.

Omnichannel Enablement & Routing

Configure voice, chat, SMS, email, and social channels. Deploy intelligent routing, queue management, concurrency limits, and RingCentral’s ORE tools.

AI & Virtual Agent Integration

Implement Zoom Virtual Agent and RingCentral bot integrations (e.g., Dialogflow). Configure Zoom Expert Assist, AI Companion, sentiment analysis, and real-time coaching features.

Integrations & Automation

Build API-driven workflows with Zoom Studio, RingCentral Workflow Automation Engine, and third-party CRMs (Salesforce, Zendesk, ServiceNow). Enable screen pops, data dips, real-time triggers, and reporting dashboards.

Analytics & Optimization

Integrate KPIs, speech analytics, and QM/WFM platforms. Use platforms like CallMiner, SuccessKPI, or native tools for continuous optimization.

Testing, Training & Launch

Develop UAT and go-live plans including number porting. Deliver admin, agent, and supervisor training. Provide hypercare support to ensure successful adoption.

Strategic Advisory & Client Enablement

Act as a trusted advisor for enterprise clients. Provide CX best practices across AI, KPIs, workforce engagement, and platform governance.

Required Qualifications:

3–5+ years experience implementing CCaaS platforms (Zoom, RingCentral, etc.)
Hands-on expertise with ZCC, Zoom Phone, ZVA, AI Companion, and RingCentral routing tools
Strong understanding of ACD, IVR, omnichannel routing, QM/WFM
Technical proficiency with REST APIs, JSON, Zoom Studio, webhooks, CRM connectors
Familiarity with platforms such as Salesforce, ServiceNow, Zendesk, Microsoft Teams
Excellent communication skills and experience leading enterprise deployments

Preferred Qualifications:

Zoom/RingCentral certifications (e.g., ZCC Implementation Specialist)
Experience in regulated industries (healthcare, finance, utilities)
Familiarity with cloud platforms (AWS, Azure, GCP), security, and SAML

Technical Focus Areas:

CCaaS Admin: Provisioning, SIP, call routing, digital channels
AI/Automation: Chatbots, NLU, agent assist, coaching tools
Data & Reporting: KPI dashboards, WEM analytics
Integration: API-driven workflows, real-time data sync
Security: Identity, compliance, and encryption

Travel Requirements:

Up to 10% for hybrid/remote client engagements

Quick Apply

Refine Your Search

cx specialist jobs in mountain view, ca

CX Specialist

Lifecycle Marketing Specialist

Senior Specialist Field Engineer - Storage

GECX Sales Specialist, Google Cloud, East

Senior Specialist Field Engineer - Security

Field Marketing Specialist

Relationship Banker Business Specialist

Manager, Lifecycle Marketing

Principal Engineer