Top 123 Of customer success and support ops Jobs in Mountain View, Ca

Sales Manager
Stoneledge Furniture, LLC —San Jose, CA
- $72,000 - $84,000 a year
- Inventory management
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Fractional Systems Architect - HubSpot
Domestique —California
- $60 - $85 an hour
- Full-time
- Remote
- System design
- 3 years
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Sales Manager
Stoneledge Furniture, LLC —Fremont, CA
- $70,400 - $79,000 a year
- Inventory management
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Operations Analyst, Demand Operations & Service Quality
Waymo —Mountain View, CA
- $130,000 - $160,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
Customer Renewals Specialist
Automation Anywhere —San Jose, CA
- $120,000 - $150,000 a year
- Email
- Mid-level
- Office
- US work authorization
- Parental leave
- Flexible schedule
Manager, WWRFO Operations Excellence
Apple —Sunnyvale, CA
- $191,800 - $288,500 a year
- 3 years
- Bachelor's degree
- Senior level
- Employee stock purchase plan
- Health insurance
Senior Director, Customer Success and Outcomes
LeanData —Santa Clara, CA
- $190,000 - $220,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Senior level
WW RFO NPI Readiness Program Manager
Apple —Sunnyvale, CA
- $149,100 - $224,800 a year
- 5 years
- Office
- Presentation skills
- Employee stock purchase plan
- Health insurance
Executive Assistant
Adobe —San Jose, CA
- $84,200 - $174,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 8 years
- Flexible schedule
4d
Operations Manager
Amazon.com Services LLC —San Leandro, CA
- $100,100 - $150,100 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Success Engineer CM Test
Rubrik Demo —Palo Alto, CA
- Weekends as needed
- Azure
- Computer Science
- DevOps
Quick Apply
Project Specialist, Commercial Charging
Tesla —Palo Alto, CA
- $96,000 - $144,000 a year
- Full-time
- Mid-level
- Contracts
- 2 years
- Commuter assistance
- Health savings account
10d
VP of Operations
CYBER FORZA —Santa Clara, CA
- Email
- Management
- Senior level
Product Manager, Home Charging Software
Tesla —Palo Alto, CA
- $96,000 - $204,000 a year
- Full-time
- Computer Science
- Engineering
- Mid-level
- Commuter assistance
- Health savings account
11d
Senior Director, Service Supply Planning
NVIDIA —Santa Clara, CA
- $292,000 - $442,750 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Sr. Operational Lead, Used Cars Acquisitions Operations & Automation
Tesla —Palo Alto, CA
- $108,000 - $198,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Commuter assistance
- Health savings account
8d
Sales Operations Administrator
STN Incorporated —Pleasanton, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Outlook
- Paid holidays
- Health insurance
Customer Operations Specialist - South Bay Area
Wombi —San Jose, CA
- $28 - $32 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Administrative experience
- Health insurance
Senior Product Manager, Fulfillment
Quince —Palo Alto, CA
- $129,000 - $232,000 a year
- On call
- Background check
- 3 years
- Analysis skills
Customer Experience and Service Ops Manager/Sr. Customer Service
AMAX —Fremont, CA
- $75,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply

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of customer success and support ops jobs near mountain view, ca

Sales Manager

Stoneledge Furniture, LLC -
San Jose, CA

Apply Now

Job Details

$72,000 - $84,000 a year

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Paid sick time

Qualifications

Financial operations
Retail customer service procedures
Assortment planning
Role-playing teaching method
Retail industry sales team management experience
Team member evaluation
Visual merchandising
Increasing staff retention rates
Managing retail teams
Inventory management
Store closing procedures
Merchandising
Managing sales strategy or development teams
Talent management
Customer satisfaction tracking
Managing store merchandising operations
Store opening procedures
Talent acquisition
Employee retention
Performance feedback (performance evaluation method)
Mid-level
Sales team management
Product assortment enhancement
Sales data analysis
Team development
Hiring
Recruitment and selection
Retail compliance procedures
Sales performance monitoring (sales process improvement strategies)
Professional development support

Full Job Description

The Sales Manager is primarily responsible for managing and driving sales and margin in alignment with the financial plan of the retail store by managing and directing the sales team.

The Sales Manager must also assist the Store Manager in building and supporting a high performing sales culture, maintaining a strategic view of store talent needs, recruiting and developing sales staff, model Ashley’s Core and Growth Values to create a strong brand perception so the store becomes the destination of choice for home furnishing needs.

The Sales Manager is a role model for building and maintaining guest relationships that are the foundation of the Company’s retail sales success. This position will work to supervise, train, and develop retail sales associates in the implementation of the Company’s sales approach, perform store operations functions such as managing and directing the opening and closing of the store, and maintain compliance with the Company’s policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty. The Sales Manager may be expected to provide full leadership over the store at any point in the absence of the Store Manager.

Responsibilities:

Leadership and Team Manager:

Recruit, onboard, train, supervise, and develop a team of sales associates,
Cultivate a positive and collaborative work environment that fosters high performance and low turnover.
Conduct performance reviews and provide ongoing coaching and development opportunities.
Strategic Engagement – e.g. Huddles that align every decision in the store with the company Strategy.

Sales and Revenue Growth:

Lead and direct the daily activities of store sales associates to meet Sales and Profit Goals.
Develop selling system/ standards aligned to company strategy – Create and model a high performing sales culture.
Understand and facilitate promotional offers/ events and prepare the store team to maximize the results of every event.
Conduct daily sales role playing and product education for all sales associates – is an expert in both selling and the product being sold.
Focus on development of critical strategic categories and offers - specifically bedding, product protection and financing.
Sell consistently to every guest and align selling strategy with company standards (e.g. We are not a discount seller)

Store Operations and Inventory Management:

Use of analytics/ insights to build sales associates selling development plans.
Provide relevant insights on offers, assortment and selling process/ standards, etc. to ensure success is expanded.
Visual presentation (e.g. knowing what “good” looks like and partnering with the visual team to optimize) and consistent maintenance of the store.
Ensure standards are being followed by every associate in every part of the store – including every associate delivering the standard greet.
Assortment optimization (e.g. velocity walks/ optimizing the floor to win in the local market)
Highly visible and present on the floor and engaged with guests and sales associates in order to lead and win business the right way.
Develop P&L to support lever pulling/ strategic/ operational decisions.
Develop other store operational areas (e.g. inventory management, warehouse ops, other ops)

Customer Service Excellence:

Foster a customer-centric culture throughout the store.
Empower team to resolve customer issues efficiently and with empathy.
Track and analyze customer feedback to identify areas for improvement.
Act as a role model of Ashley’s Core & Growth Values.
Lead customer engagement/ full customer lifecycle management.

Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Compensation: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors. Annual Salary: $72,000.00 - $84,000.00 Employees are also eligible to earn monthly, quarterly, and annual incentives based upon store sales; according to historical data, if store sales targets are met, employees can expect to receive between $17,250 and $30,000, depending upon store sales volume.

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

Apply Now

Refine Your Search

of customer success and support ops jobs in mountain view, ca

Sales Manager

Fractional Systems Architect - HubSpot

Sales Manager

Operations Analyst, Demand Operations & Service Quality

Customer Renewals Specialist

Manager, WWRFO Operations Excellence

Senior Director, Customer Success and Outcomes

WW RFO NPI Readiness Program Manager

Executive Assistant

Operations Manager

Customer Success Engineer CM Test

Project Specialist, Commercial Charging

VP of Operations

Product Manager, Home Charging Software

Senior Director, Service Supply Planning

Sr. Operational Lead, Used Cars Acquisitions Operations & Automation

Sales Operations Administrator

Customer Operations Specialist - South Bay Area

Senior Product Manager, Fulfillment

Customer Experience and Service Ops Manager/Sr. Customer Service

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