Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
Provides the director and managers of sales, catering and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.
Key Responsibilities
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Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:
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Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
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Producing reports and communications as needed
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Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
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Assists with developing and implementing strategies for achieving group, convention and catering sales goals
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Contributes to the Sales and/or Catering Team’s individual and team goals by assisting with the preparation of group, convention, and catering-related business
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Supports managers with convention planners, sales account managers and clients on their needs
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Assists Sales with prospective customers
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Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
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Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
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Ensure all materials used are in accordance with brand standards
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Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
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Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
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Prepares reports as necessary to improve management decision making and critical evaluation of work activities
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Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
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Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
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Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
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Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
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Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
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Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
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Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
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High school diploma required, associate’s degree preferred
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Minimum one - three years hotel experience preferred
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Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
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Strong verbal and written communication skills
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Strong mathematical skills
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Local market knowledge preferred
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Able to collaborate effectively in a team environment
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General knowledge of contract laws a plus
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Physical Demands
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Required to stand, sit, and walk for extended periods of times
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Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
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Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Benefits
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Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
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Vacation pays, personal holiday pay
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8 Paid Holidays
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Hotel discounts
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Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive,
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Daily meals provided
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More...
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
I have read and reviewed the job description as stated above. I understand the description and requirements. This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
