Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Job Family
Nursing: Nursing provides patient care, promotes health, prevents illness and supports positive patient care outcomes through comprehensive care and patient advocacy.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Job Subfamily
Virtual nurses provide and manage nursing services remotely using audio and visual telecommunications technology. They assess patients, facilitate remote exams, complete documentation, and arrange follow-up care. Additionally, they utilize sensor technology and peripheral devices such as blood pressure monitors, scales, glucose testing equipment, EKGs, and dermascopes to enhance patient care.
Career Level
N2: Provides care to patients in structured environments. Performs established nursing interventions using current clinical knowledge. Begins mentoring and supporting peers. Applies knowledge of disease processes and treatments. Demonstrates growing clinical judgment in patient care. Manages moderately complex cases. Identifies subtle changes in patient status and independently initiates appropriate interventions. Works with intermediate support. Manages care independently within established protocols. Explains care plans to patients and families. Participates in team discussions and interdisciplinary planning.
Essential Functions
Completes all orientation and residency requirements.
Performs routine virtual patient care independently, with guidance available.
Provides remote assessment, basic triage, education, and care coordination via phone, video, messaging, and other virtual platforms.
Uses foundational RN critical thinking to assess symptoms without in-person visualization, identify red flags, recognize subtle changes in patient-reported symptoms, and direct patients to the appropriate level of care per evidence-based protocols.
Follows escalation pathways for urgent/emergent symptoms and escalates to senior staff/providers as appropriate.
Accurately completes routine virtual tasks (symptom assessment, medication reconciliation, message triage, lab results, remote device setup/troubleshooting).
Navigates EHR and virtual platforms proficiently.
Documents accurately and maintains privacy/security standards. Demonstrates basic troubleshooting for common patient tech issues and supports patients in resolving them.
Engages in orientation, training, and team-based learning activities to support growth and integration into the clinic team.
Intermediate understanding of anatomy, physiology, pathophysiology, common medications, labs, and diagnostics relevant to virtual practice.
Understands virtual care principles, regulations, scope of practice, and state licensure variations.
Applies chronic disease management and ambulatory workflows remotely.
Uses established procedures, protocols, workflows, documentation standards, and digital tools to support safe decision-making for routine virtual care concerns.
Follows HIPAA guidelines for remote work. Maintains privacy/confidentiality.
Recognizes knowledge limits and seeks clarification, feedback, and guidance in complex situations while working under direct or indirect virtual supervision, with increasing autonomy as experience grows.
Takes accountability for assigned tasks and contributes to a safe, compliant, virtual care environment.
Communicates clearly, compassionately, and professionally with patients, providers, and team members.
Provides accurate patient education tailored to virtual care.
At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.
Qualifications
Licenses Required
Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
* Additional license requirements as determined by the hiring department.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intensive work that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing medical care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners and behavioral health patients.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: [email protected]
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84882
Reg/Temp Regular
Employment Type Full-Time
Shift Rotating
Work Schedule Monday-Saturday 0700-2100, Sunday 0800-2100
Clinical/Non-Clinical Status Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Care Nav Nrsg Svcs
Category Nursing
Workplace Set Up Hybrid
